Information for New Arrivals
Due to COVID-19, all new and spontaneous arrivals have to go into mandatory 14-day quarantine at the designated quarantine facilities. After you are released from quarantine (following a negative COVID-19 test), you will be registered by the Refugee Affairs Secretariat (RAS), assisted by UNCR and partners, and issued relevant documents, including entitlement cards.

Registration Activities at the Field Posts

UNHCR will resume Field Post counseling from July 7th 2021 at all Field Posts in Kakuma and Kalobeyei. For more information, please see the bottom of this page. On 16 November 2020, the Refugee Affairs Secretariat (RAS), with the support of UNHCR reopened Field Post 2 and Kalobeyei Field Post for registration activities. (The Field Posts remain closed for protection counselling activities. Check here for the latest information.)

New Arrival Registration activities take place at Field post 2 on Monday, Tuesday and Wednesday. To ensure proper procedures are adhered to in relation to Covid 19, only New Arrivals from the Reception Centres will be attended to. Other registration services as listed below are attended to between 9am and 3pm.

Field Post 1– Every Friday

Field Post 2– Every Thursday and Friday

Kalobeyei Field Post– Every Thursday

List of Registration Activities that will be covered:

  • New-born registration
  • Issuance of registration-related appointments
  • Replacement of Factsheet and Proof of Registration (‘Manifest’) documents
  • Designation of New Focal Point/Household Representative
  • Death registration and data update
  • Spontaneous departures
  • Update necessary information on an individual record, including change of address in the camp
  • Activation- Being inactive does not affect your legal status in Kenya, however, it does impact your eligibility for assistance and services, for example, CBI. To avoid being inactivated, please, stay in contact with UNHCR and show up at Proof of Life and Food Distribution.

Registration activities at the Field Posts are organized in line with Ministry of Health guidelines regarding COVID-19, including the installation of plexiglass to ensure the safety, health, and wellbeing of all asylum seekers, refugees and staff. You must wear a mask, wash your hands and your temperature will be taken.

Replacement of Ration Cards

As of December 2021, all replacement of lost/damaged ration cards will cease to be done at the Food Distribution Points. To replace your ration card during Food Distribution, visit your nearest Field Post for assistance or refer to above schedule off-food distribution period.

Other Documentation

UNHCR and partners support you to obtain several documents including birth, marriage and death certificates, as well as business documentation. Ordinarily, this is done at the UNHCR Field Posts, however due to COVID-19 many activities are still suspended.  For more information on civil documentation please visit the Documentation page. You can also write to UNHCR if you have questions.

UNHCR Field Posts

UNHCR will resume Field Post counseling from July 7th 2021 at all Field Posts in Kakuma and Kalobeyei. Monday and Tuesday are for enrolment only, and Wednesday, Thursday and Friday are for counseling. Counseling bookings can be made through KASI. Please approach your nearest Field Post to make an appointment for counseling through KASI.

All Field Post activities, including counseling, will be done in strict adherence to Covid-19 protocols. On the day of your appointment, please come to the Field Post with the minimum number of people from your household. This is to avoid overcrowding and maintain social distancing. Please wear a face mask at all times.  

Please note that due to the changing situation of Covid-19 in Kakuma and Kalobeyei, field post counseling may have to be suspended again. This will be communicated as needed.  

Updates on Resettlement activities and submissions can be accessed through KASI, which does not require booking for counseling. Applicants who have been interviewed for resettlement can access updates on the status of their case three months after interview. Additionally, Applicants who have attended RSC and other Resettlement country interviews can access updates on their cases by personally contacting the resettlement countries through email addresses provided to applicants during resettlement country interviews.  

See also

<< Back to Kenya homepage
>> Select another country on our Help page