Information for New Arrivals
Due to COVID-19, all new and spontaneous arrivals have to go into mandatory 14-day quarantine at the designated quarantine facilities. After you are released from quarantine (following a negative COVID-19 test), you will be registered by the Department of Refugee Services (DRS), assisted by UNHCR and partners, and issued relevant documents, including entitlement cards.

Registration Activities at the Field Posts

Field Posts are open on a daily basis, 5 days a week to handle cases as below mentioned schedule.

Everyone on the sites will be required to ensure social distancing and respect for COVID-19 prevention measures.

New Arrival Registration activities take place at Field post 2 on Monday, Tuesday and Wednesday. To ensure proper procedures are adhered to in relation to Covid 19, only New Arrivals from the Reception Centres will be attended to.

Other registration services as listed below are attended to between 9am and 3pm.

Field Post 1– Every Thursday and Friday

Field Post 2– Every Thursday and Friday

Kalobeyei Field Post– Every Thursday and Friday

List of Registration Activities that will be covered:

  • New-born registration.
  • Issuance of registration-related appointments.
  • Replacement of Factsheet and Proof of Registration (‘Manifest’) documents.
  • Designation of New Focal Point/Household Representative.
  • Death registration and data update
  • Spontaneous departures.
  • Update necessary information on an individual record, including change of address in the camp.
  • Activation- Being inactive does not affect your legal status in Kenya, however, it does impact your eligibility for assistance and services, for example, CBI. To avoid being inactivated, please, stay in contact with UNHCR and show up at Proof of Life and Food Distribution.

Registration activities at the Field Posts are organized in line with Ministry of Health guidelines regarding COVID-19, including the installation of plexiglass to ensure the safety, health, and wellbeing of all asylum seekers, refugees and staff.

Replacement of Ration Cards

To replace your ration card during Food Distribution, visit your nearest Field Post for assistance or refer to above schedule off-food distribution period.

Other Documentation

UNHCR and partners support you to obtain several documents including birth, marriage and death certificates, as well as business documentation. Ordinarily, this is done at the UNHCR Field Posts. More information on civil documentation please visit the Documentation page. You can also write to UNHCR if you have questions.

UNHCR Field Posts

UNHCR will be present at all Field Posts in Kakuma and Kalobeyei as follows:
Every Monday and Tuesday is for KASI enrolment only, and Wednesday and Thursday are for counseling. Counseling bookings can be made through KASI. Please approach your nearest Field Post to make an appointment for counseling through KASI. All Field Post activities, including counseling, will be done in strict adherence to COVID-19 protocols. On the day of your appointment, please come to the Field Post with the minimum number of people from your household. This is to avoid overcrowding and maintain social distancing.
Updates on Resettlement activities and submissions can be accessed through KASI, which does not require booking for counseling. Applicants who have been interviewed for resettlement can access updates on the status of their case three months after interview. Additionally, Applicants who have attended RSC and other Resettlement country interviews can access updates on their cases by personally contacting the resettlement countries through email addresses provided to applicants during resettlement country interviews.

See also

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