Information for New Arrivals
Due to COVID-19, all new and spontaneous arrivals have to go into mandatory 14-day quarantine at the designated quarantine facilities. After you are released from quarantine (following a negative COVID-19 test), you will be registered by the Refugee Affairs Secretariat (RAS), assisted by UNCR and partners, and issued relevant documents, including entitlement cards.

Registration Activities at the Field Posts

UNHCR will resume Field Post counseling from July 7th 2021 at all Field Posts in Kakuma and Kalobeyei. For more information, please see the bottom of this page. On 16 November 2020, the Refugee Affairs Secretariat (RAS), with the support of UNHCR reopened Field Post 2 and Kalobeyei Field Post for registration activities. (The Field Posts remain closed for protection counselling activities. Check here for the latest information.)

Registration activities take place at Field post 2 and Kalobeyei Field Post on Mondays, Wednesdays, and Fridays between 9am and 3pm. You will need an appointment. To make an appointment, please write to [email protected] or approach Field Post 2 or Kalobeyei Field Post every Tuesday to schedule an appointment. Please ensure you have an appointment before going to any of the Field Posts for registration.

List of Registration Activities that will be covered:

  • Newborn registration
  • Issuance of registration-related appointments
  • Replacement of Factsheet and Proof of Registration (‘Manifest’) documents
  • Designation of New Focal Point/Household Representative
  • Death registration and data update 6) Spontaneous departures
  • Update necessary information on an individual record, including change of address in the camp
  • Reactivation interview
  • Returnee registration

Registration activities at the Field Posts are organized in line with Ministry of Health guidelines regarding COVID-19, including the installation of plexiglass to ensure the safety, health, and wellbeing of all asylum seekers, refugees and staff. You must wear a mask, wash your hands and your temperature will be taken.

Activation and Replacement of Ration Cards

If you have been inactivated, please make an appointment for reactivation at Field Post 2 or Kalobeyei Field Post every Tuesday. You can also go to the RAS Registration Desk during the General Food Distribution in Kakuma or the Proof of Life in Kalobeyei for reactivation. You can come on any day of Food Distribution or Proof of Life but we advise you to come during the first few days to ensure that you will be reactivated in time to collect rations.

Being inactive does not affect your legal status in Kenya, however, it does impact your eligibility for assistance and services, for example, CBI. To avoid being inactivated, please, stay in contact with UNHCR and show up at Proof of Life and Food Distribution.

Other Documentation

UNHCR and partners support you to obtain several documents including birth, marriage and death certificates, as well as business documentation. Ordinarily, this is done at the UNHCR Field Posts, however due to COVID-19 many activities are still suspended.  For more information on civil documentation please visit the Documentation page. You can also write to UNHCR if you have questions.

UNHCR Field Posts

UNHCR will resume Field Post counseling from July 7th 2021 at all Field Posts in Kakuma and Kalobeyei. Monday and Tuesday are for enrolment only, and Wednesday, Thursday and Friday are for counseling. Counseling bookings can be made through KASI. Please approach your nearest Field Post to make an appointment for counseling through KASI.

All Field Post activities, including counseling, will be done in strict adherence to Covid-19 protocols. On the day of your appointment, please come to the Field Post with the minimum number of people from your household. This is to avoid overcrowding and maintain social distancing. Please wear a face mask at all times.  

Please note that due to the changing situation of Covid-19 in Kakuma and Kalobeyei, field post counseling may have to be suspended again. This will be communicated as needed.  

Updates on Resettlement activities and submissions can be accessed through KASI, which does not require booking for counseling. Applicants who have been interviewed for resettlement can access updates on the status of their case three months after interview. Additionally, Applicants who have attended RSC and other Resettlement country interviews can access updates on their cases by personally contacting the resettlement countries through email addresses provided to applicants during resettlement country interviews.  

On 16 November 2020, RAS with the support of UNHCR resumed registration activities at Field Post 2 and Kalobeyei Field Post.

Starting from 22 March 2021, KASI offers self-supported booking only for Movement Passes at Field Posts 1, 2, 4 and Kalobeyei from Monday to Friday from 09:00 am to 03:00 pm. Staff  are now assigned one day a week to support KASI enrolment and update phone numbers for Movement Pass/Travel Documents ONLY. Field post 1 – Monday, Field post 2 – Tuesday, Field post 4 – Wednesday and Kalobeyei on Thursday).

See also

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