COVID-19 – IMPORTANT INFORMATION: Since (16 March 2020), the offices of UNHCR Kenya as well as RAS offices have been closed to the public. However, we continue to provide assistance and support during this health emergency by email at ([email protected]) and under the following telephone number: 1517
Address (for mails only): Lynwood Court, Off Waiyaki Way, Westlands P.O. Box 43801-00100, Nairobi, Kenya
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Helpline / Counselling Line
To get in touch with UNHCR for individual support and assistance, please contact the UNHCR Counselling Line for refugees and asylum-seekers in Kenya. Our counsellors are trained to counsel you on the procedures, rights and obligations relating to your stay in Kenya, details on services available in your area, and advice and information relevant to your individual situation.
The UNHCR Counselling Line can be reached on 1517 (Toll-free Telephone 24/7) You can receive counselling in your native language, or in Swahili.
If you have not found the information you are looking for on this website, you can contact us through the below contact form. We are receiving many queries daily, and we will try our best to get back to you as soon as possible. To facilitate UNHCR’s follow up on your query please leave your phone number or e-mail. Please note that individual data of refugees are protected by the Policy on Protection of Personal Data of Persons of Concern to UNHCR.