Resettlement

If you are interested in checking the status of your resettlement case with UNHCR, you can:

If you are interested in checking the status of your resettlement case already submitted to a resettlement country, you may access the following:

  • You may contact the resettlement country directly using the contact information provided to you during the interview.
  • For US submissions, you may check your case status online at https://mycase.rscafrica.org/ or write an email to: [email protected] or send a letter to P.O. Box 14176-00800, Nairobi, Kenya.

If you are interested in updating your information, you can:

  • Visit the UNHCR Field Post (appointment required). (Field Posts are still closed due to COVID-19, please check here for information on re-opening)
  • Contact UNHCR using by writing to [email protected]
  • If your case has already been submitted to a resettlement country you can also contact the resettlement country directly using the contact information provided to you during the interview.

General information about resettlement processing in Kakuma

  • Resettlement is not a right and only a very small percentage of refugees benefits from resettlement globally.
  • Only a small number of States take part in UNHCR’s resettlement programme.
  • Less than one per cent of refugees worldwide are resettled each year.
  • Resettlement identification in Kakuma is done through AIM (Application for Integrated Management) which is an electronic tool that selects cases based on different criteria. Selection of cases for resettlement can only be done by the AIM application.
  • If you do become eligible for resettlement at a future date, you will be invited for an interview through SMS at the UNHCR compound.

See also

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