Services are gradually resuming at the RAS/UNHCR joint reception center on General Mathenge Road, Westlands Nairobi, Kenya. As we need to limit the number of people accessing the facility to prevent the spread of COVID-19, ONLY THOSE WHO HAVE AN APPOINTMENT WILL BE ADMITTED. You can make an appointment by calling the toll-free helpline on 1517 or by sending an email to [email protected]. You will then receive a confirmation SMS with the date and time of your appointment. Without the confirmation SMS you will be not assisted.
Welcome to the ‘Help’ website run by UNHCR, the UN Refugee Agency. Here, refugees, asylum-seekers and stateless persons can find information to help them know more about their rights, obligations and the services available to them in Kenya. Take a look around and discover what you need to know about your stay in Kenya, including where you can go to seek further assistance.
On this website, you can find information about:
- Registration and documentation
- Refugee Status Determination (RSD)
- Voluntary Return
- Legal assistance
- Sexual and Gender based violence
- Children at Risk
- Reporting fraud, exploitation or abuse
- Frequently asked questions
- Contact us
This website will be constantly updated.