Cash-based Intervention

UNHCR encourages those who have received the following SMS on their phone, to approach any of the following post offices to receive their cash assistance through iris scanner verification.

SMS: “Your case xxx will receive cash assistance from Egypt Post office through IRIS scan”

Iris-enabled Post Offices:

  1. October: El Hossary, Service complex (Mogamma El-khadamat), Seventh district, Distinct (Elmotamyez), Sixth district, Third district, First district-Zayed, Main October, Mina garden city
  2. Giza: Ard El Lewa, Kafr Tuhrmus, Madinet El Awqaf, Haram Central, El Maleka, Mohandssen, Giza First
  3. Downtown Cairo: Cairo Main Office
  4. South Cairo: Maadi
  5. East Cairo: Ain Shams, Zahraa Ain Shams, Martyr Abdel Moneim Riad, Qubaa east, New Nozha, Eighth district, Tenth district, Swiss project
  6. Katameya: Youth housing-Obour, Obour city, Obour Market, First settlement, Madinty, Orabi association, 10th of Ramadan, 6th neighborhood, 33th neighborhood, 9th neighborhood, 44th neighborhood
  7. Alexandria: El Mandara, El Montazah, Madinet Fisal, Alexandria Main, El Nokrashy, El Saray
  8. Borg El Arab: El agamy-betash, New Borg El arab, Hanoveel, Borg El-arab old, Free Zone
  9. Damietta: New Damietta, Faculty of commerce, New Damietta second, Mubarak housing
  10. Monofya: El Sadat city
  11. Dakahlia: Gamasa


1. What is the winterization grant?

UNHCR provides a one-time cash grant to vulnerable refugee and asylum-seeker families registered in Egypt based on vulnerability criteria that assess socioeconomic vulnerabilities and protection risks. This cash grant is intended to support families to cover some of their needs during winter, in order to stay warm and protected.


2. How much money will I receive the winterization grant and for how long?

Winterization grant is a one-time grant only. Every person will receive 600 EGP. Please note that the amount of grant varies depending on the number of family members listed in your file.

 


3. How will I be informed if I am eligible for cash assistance ?

If you are eligible for the winterization grant, you will receive an SMS on the mobile phone registered in UNHCR database informing you of the availability of the grant and the deadline of receiving it from the post office.

 

 


4. Who should collect my cash assistance?

The principal applicant as registered with UNHCR receives the grant on behalf of the family, unless they decide to delegate another individual on their behalf. In order to delegate someone to collect cash assistance on behalf of the principal applicant,  the principal applicant needs to contact Caritas or go to one of their premises with the person they choose to delegate to receive the grant. They will be asked to fill out a standard form indicating that he agrees to nominate someone else to collect the grant on their behalf.


5. How can I cash my assistance?

You will receive a text message on your mobile phone from UNHCR indicating you are eligible for assistance. The message will indicate if you should visit an iris-enabled post office.

If the message does not indicate that you should visit an iris-enabled post office,  please go to any of the branches of the Egyptian Post Office to receive the grant before the deadline mentioned in the SMS.

If you are notified of an iris-enabled cash collection, you will be required to approach an iris-enabled Post Office. Branches can be found here.

Please note that in both cases only the person whose name is indicated in the SMS or the delegated person is able to collect the cash.


6. How do I know if I should receive the cash through Iris scanning or through UNHCR card?

You can know this information through the notification SMS you will receive from UNHCR. If you are to receive the cash assistance through Iris scan, this will be clarified in the SMS. Also, a hyperlink to the list of iris-enabled post offices will be provided in the SMS.

Otherwise, and if the SMS does not mention that you are iris-enabled, then you can receive your cash assistance from any post office branch all over Egypt using your UNHCR card.

A sample of the SMS you will receive is demonstrated below:

Iris-Enabled Cash Collection:

[NAME] [Case ID] will receive cash assistance of [VALUE] through IRIS scan from [EPO] by [END DATE]. To find the nearest Iris-Enabled Egypt Post Office please check [URL].

Non-Iris Cash Collection:

[NAME] [Case ID] will receive cash assistance of [VALUE] through Egypt post office by [END DATE]. Follow this link to find the nearest Post Office [URL].

 

If you are still unsure whether you should receive your assistance through iris-scanning, please contact Caritas hotline and they will provide you with the necessary information.

 

Caritas Cairo: 011 29880800, 01288064703
Caritas Alex: 034838245, 034875198
Caritas Damietta: 01156624557, 0572432404


7. I received an SMS notifying me that I am entitled to the cash assistance. However, I have an expired UNHCR card. What do I do?

The post office will provide you with your cash assistance even though your document is expired. This is an exception due to the current COVID-19 situation.

If the problem persists, please contact Caritas hotline and they will help you with that issue.

 

Caritas Cairo: 011 29880800, 01288064703
Caritas Alex: 034838245, 034875198
Caritas Damietta: 01156624557, 0572432404


8. What should I do at the post office to receive my assistance?

At the post office, the counter clerk will examine the Information on your UNHCR card UNHCR card to verify your identity. Then, the counter clerk will release the winter assistance grant right away.

If you are to receive your assistance through iris-scanning, please let the counter clerk know.  You will be then asked to scan your iris using the iris scanners at the post office. If your scan matches UNHCR records, the winterization grant will be disbursed on the spot.

In case your iris does not match, and you are not able to collect your grant please contact Caritas hotline as soon as possible.

Please note that all cash out services are free of charge and that you should NOT pay any fees to receive it.

Caritas Cairo: 011 29880800, 01288064703
Caritas Alex: 034838245, 034875198
Caritas Damietta: 01156624557, 0572432404


9. Why didn't I receive an SMS informing me that I am eligible for the winter assistance grant?

UNHCR reviews the list of families eligible for the winterization grant annually based on several factors including the amount of funding available, selection criteria and the situation of families that may change from one year to the next. In recent years, UNHCR has experienced funding limitations which have negatively affected its ability to respond to the needs of a wide range of vulnerable households. Therefore, UNHCR strives to include families that have not previously benefited from the grant in the list of eligible recipients so that as many vulnerable refugees and asylum-seekers as possible can receive the grant over the years.


10. I still believe that I am eligible for the winterization grant. How can I appeal/complain?

UNHCR is only able to provide this grant to a limited number of the most vulnerable refugees in order to help them meet some of their needs during the winter season. For clarification, please contact Caritas and one of their counselors will listen to your complaint and provide you with the information you need.

Caritas Cairo: 011 29880800, 01288064703
Caritas Alex: 034838245, 034875198
Caritas Damietta: 01156624557, 0572432404


11. I have an emergency and I cannot go the post office to receive the grant (on the day I received the SMS). What can I do?

UNHCR is keen to give refugees and asylum-seekers enough time to cash the grant. Therefore, UNHCR usually extends the collection period over 15 days and might extend it for the winterization grant. The exact time period will be communicated to eligible refugees and asylum-seekers in the text message sent by UNHCR, so please approach the nearest post office before the end of the collection period.


12. I have a chronic illness/disability and will not be able to go to the post office myself. Can I delegate someone to collect it on my behalf?

You are strongly encouraged to make every effort to collect the cash assistance by yourself during the cash out cycle. However, if you cannot collect cash by yourself, you can delegate other family members who have  the same UNHCR case number as yours to receive cash on your behalf during the current cash out cycle.

Delegation requests to other persons whom  you trust can still be made. However, beware that if the delegated person does not have the same UNHCR case number as yours,  s/he will only be able to receive cash in the next cash out cycle/ complementary list (provided that the funds are available), and not during the current cash out cycle.

 

For delegation requests, please contact Caritas who will guide you through the process. You will be asked to fill out a standard form indicating that you agree to nominate someone else to collect the grant on your behalf

These procedures are designed to protect your assistance.

 

Caritas Cairo: 011 29880800, 01288064703
Caritas Alex: 034838245, 034875198
Caritas Damietta: 01156624557, 0572432404


13. I received a text message asking me to approach the nearest post office to collect/cash the assistance, but when I went to the post office I was told that I was not on the list of eligible refugees and asylum-seekers?

Sometimes, different refugees and asylum-seekers register with UNHCR using the same phone number, which can lead to confusion. Please make sure your contact information is correct and updated with UNHCR. Also, please refer to the UNHCR infoline for clarification.

 

Cairo Infoline:
01202873434 | 01202873414
01202873179 | 01202873184
01202873011 | 01202873215
01202872744 | 01202873306
Working Hours: Sunday – Wednesday: 09:00 – 15:00 and Thursday: 09:00 – 12:00

Alexandria Infoline:
01272960630 | 01289976699
01271556940
Working Hours: Sunday – Thursday: 09:00 – 15:00


14. I received an SMS informing me to approach the Post office to collect my cash assistance through the iris scanner , but I have a medical condition in my eyes. What should I do?

If you suffer from visual impairment or eye problems such as cataracts or other conditions that might lead to iris recognition failure, please make sure to report this to Caritas and your collection method will be amended. You will receive another SMS notifying you of the new time period for cash assistance with your UNHCR card.