Terre des Hommes (TdH) Egypt
All services provided by UNHCR and its partners are free of charge!
Terre des Hommes, UNHCR’s partner, supports refugee communities through its community centers located in Cairo and Alexandria with a variety of services and facilities available to everyone:
- Digital Spaces: With computers labs available at the centers, digital spaces support online learning opportunities and emailing UNHCR.
- Training Rooms: Availing rooms to host trainings by refugee-led organizations to build and develop community capacities.
- Networking Meetings: The centers enable refugees and partner organizations to hold various meetings and host gatherings with refugees to exchange information.
- Information Sessions: PSTIC holds sessions to share information and the latest news about available services and combat rumors.
- Youth Empowerment Program: This program aims to support 200 youth in digital literacy, resume writing, and improving English language skills.
- Services for Persons with Disabilities: Support for persons with disabilities, as well as the elderly, women at risk, through case management.
- Legal Clinics: Holding legal sessions for legal advice and assistance, in cooperation with UNHCR and its legal partner.
- Community Events: Organizing recreational community events to support the psychosocial well-being of refugees.
- Inquiries Desk: located in all Multi-Purpose Community Centers provide community members with information about community events and services provided by UNHCR, partners and Refugee Led Organizations. Visitors to the MPCC can access information in various formats including service booklet, UNHCR’s online Help website, printing residency appointment, and updating the phone number registered with UNHCR (provided that principal applicant of the file is present). You can also contact the inquiries desk by phone as shown below.
Maadi: 107 street ,AlRwda Tower, next to Osman hospital: 01010666493
Nasr City: 20 Ahmed Hossny St., off Ebn El-Haanea El-Andalussi St., off Tayaran St., beside KFC Tayaran: 01016999797
6th of October: Seventh District, Villa 9, in front of 6th of October Sports Club: 01070992927
Al-Bohouth: Property No. 6, Hussain Ahmed Rashad Street, off Mohi El Din Abu El Ezz – First Floor: 01067008100
Alexandria: El-Fayed street, off El-Essawy street, beside the Sudanese school, Sidi Beshr: 01055515979 (24 hours)
Persons with Specific Needs case management (PSN): 01070992928
Sunday – Thursday: 9:00 am – 5:00 pm
You can check the locations and services available through this link
PSTIC has refugee doctors and nurses available 24/7 to assist access to emergency health care in cooperation with healthcare partners. It also offers limited support for elective healthcare.
24/7 Emergency Helpline: 01127777404
PSTIC has a range of mental health and psychosocial support services (MHPSS).
Emergency response: In any emergency involving protection, health, mental health or other issues call the PSTIC Helpline 24/7 to be connected with a person available for immediate home or community response as well as to access information and referral.
Mental Health and Psychosocial Support at home and community-based care: A trained team of psychosocial workers from Eritrea, Ethiopia, Somalia, Sudan, South Sudan, Iraq, Syria, and Yemen provide 24/7 crisis response, psychosocial support, case management, problem solving, counseling, information sharing and referral throughout Greater Cairo. To reach a psychosocial worker in your community speaking your language, ask your community leader or call the PSTIC Helplines.
Mental Health Clinics and Counseling Center: Psychiatrists, psychologists and refugee counselors offer confidential counseling and therapy for families, couples, youth, children, adults and groups in easily accessible offices in Garden City, Nasr City and 6 October City (soon).
Substance Abuse Program: A trained team offers treatment for substance abusers and support for their families, and community awareness raising.
Stress Management Groups: Counselors and psychosocial workers facilitate groups offering support and teaching stress management and life skills to enhance adjustment to life in Egypt.
Center for Opportunities (CFO): People with special needs and disabilities receive life and livelihood skills in a 2-month training course. Also, socialization groups are available for adults and children with special needs.
Youth in Peace Activities: Youth participate in school and community-based workshops and activities to promote positive life skills.
UNHCR Reception Area: Psychosocial Workers are available inside the UNHCR Reception Area daily offering psychosocial support and referral as need for mental health services.
24/7 Emergency Helpline / Referral / Information:
011 1086 6333 / 011 2777 7404 / 0112 7777 005
For up-to-date information on all available services, visit the Facebook page
For useful MHPSS information or to make a counseling appointment, PSTIC counselling center on Facebook
Connect with PSTIC’s multilingual information team on social media for sessions about available services, campaigns to promote safe living and mental health awareness and support to find missing people in five languages:
Facebook page | Telegram channel | WhatsApp channel | Podcast on Spotify