Contact Us

Infoline: 0231330000

Working Hours:
Sunday – Wednesday: 08:15 am– 3:30 pm
Thursday: 08:15 am– 2:00 pm

You can visit us at the following address:

17 Mecca Al-Mokarrama Street, Seventh District, 6^th of October City

UNHCR created this form to ensure easier and more inclusive communication with you. You can use this form to send your inquiries and requests to different UNHCR departments instead of sending emails.

All UNHCR email addresses have now been discontinued and replaced by this form, except for requests to reopen files, which should continue to be sent to: [email protected].

All you need to do is select the type of support you require and fill in the information requested in the form. Please note that fields marked with an asterisk (*) are mandatory, and you will not be able to submit the form without completing them.

You only need to submit the form once, and it will be forwarded to the relevant department within UNHCR. There is no need to submit the form multiple times.

This website contains information about all UNHCR services and asylum-related matters. Please make sure to visit the relevant page before submitting your request, as you may find the information you need already available on the website. Click on the “Menu” button in the top-left corner and select the page you would like to learn more about.

Name *Enter your name exactly as it appears on your UNHCR card

UNHCR file number *Enter your file number exactly as it appears on your UNHCR card

UNHCR individual numberEnter your individual number, located next to your name on your UNHCR card

Updated phone number *Enter a working phone number where we can contact you

Email addressPlease provide an email if you want to receive a copy of submission

Are you below 18 years old? *YesNo

Are you in Egypt without your parents? *YesNo

Your inquiry is about

Nationality *

AddressPlease state the governorate of your residence

WhatsApp numberPlease enter a working phone number with WhatsApp on it

Address

Gender

Address

Gender

Address

Gender

Details of your inquiry *

Your complaint is against *

Your inquiry is about *

Cash collection *

Eligibility *

Governorate *

Required protection assistance *

Date of the incident *

Reason of detention *

Date of detention *

Name of detainee *

Detention facility *

Depotation date (if applicable)

Child's date of birth *

Name of the hospital *

Parent's contact number *

Name of the survivor *

Date of incident

Location of the incident

Was the incident reported to one of the organizations before?YesNo

Details of your inquiry *

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