UNHCR has resumed its regular registration activities from Zamalek (for Syrians), Main Building (for other nationalities) and Alexandria office and will gradually increase its Registration capacity.
Due to the current COVID-19 situation only applicants with scheduled appointments will be served at UNHCR premises.
To ensure a smooth procedure and service for the largest possible number of applicants considering the ongoing health precautions, UNHCR would like to remind refugees and asylum seekers of the following:
1. Only cases that have been contacted or have called the Infoline to book an appointment will be allowed inside UNHCR offices.
2. Unfortunately, we won’t be able to assist you without a prior appointment. You can direct your questions to the Infoline or visit our Help website as stated on our Facebook pages for more information.
3. To avoid long waiting times and crowding outside UNHCR offices, we strongly advise you to strictly adhere to the pre-set appointments and be in front of the office only 15 minutes prior to your appointment.
4. We ask for your kind cooperation to follow safety procedures, maintain complete physical distancing, wear a mask and adhere to all safety measures during your visit to the office, to ensure the safety of refugees and UNHCR staff serving you and limit your exposure to any unnecessary health risks.
UNHCR is the only agency that provides registration services and documentation for asylum seekers and refugees in Egypt, following which individuals can obtain their residence permit by approaching the Egyptian authorities. Be mindful that UNHCR does not delegate this function to any third parties, and all services are free of charge.
Scheduled applicants will be contacted by UNHCR via phone and/or SMS. The SMS text includes all the details of the appointment.