Registration

UNHCR has resumed its regular registration activities from Zamalek (for Syrians), Main Building (for other nationalities) and Alexandria office and will gradually increase its Registration capacity.

Due to the current COVID-19 situation only applicants with scheduled appointments will be served at UNHCR premises.

To ensure a smooth procedure and service for the largest possible number of applicants considering the ongoing health precautions, UNHCR would like to remind refugees and asylum seekers of the following:

1. Only cases that have been contacted or have called the Infoline to book an appointment will be allowed inside UNHCR offices.

2. Unfortunately, we won’t be able to assist you without a prior appointment. You can direct your questions to the Infoline or visit our Help website as stated on our Facebook pages for more information.

3. To avoid long waiting times and crowding outside UNHCR offices, we strongly advise you to strictly adhere to the pre-set appointments and be in front of the office only 15 minutes prior to your appointment.

4. We ask for your kind cooperation to follow safety procedures, maintain complete physical distancing, wear a mask and adhere to all safety measures during your visit to the office, to ensure the safety of refugees and UNHCR staff serving you and limit your exposure to any unnecessary health risks.

UNHCR is the only agency that provides registration services and documentation for asylum seekers and refugees in Egypt, following which individuals can obtain their residence permit by approaching the Egyptian authorities. Be mindful that UNHCR does not delegate this function to any third parties, and all services are free of charge.

Scheduled applicants will be contacted by UNHCR via phone and/or SMS. The SMS text includes all the details of the appointment.

1. How can I get a registration appointment either for New Registration or for renewing my card?

If your interview was cancelled in 2020, you will be contacted via phone and/or SMS with your new appointment details. If you did not have an appointment, kindly fill this REG Kobo webform

2. How long will it take to get registered or to have my documentation renewed?

UNHCR is scaling up its capacity to address pending requests. We expect to reduce the pending requests within 2021.

3. How can I update my contact details, and how long does it take for the change to be reflected on my file?

For contact update requests, you are invited to fill the REG Kobo webform or contact the Infoline.

Greater Cairo:

27390400

Alexandria & North Coast Governorates:

01272960630
01289976699
01271556940

Updates are reflected on our Database on a weekly basis.

4. What are the COVID measures you have in place?

The safety of our persons of concern as well as our staff is essential for us; hence, we have several measures in place in all our premises.

  • We created four different appointment slots in a day to reduce the waiting time for our persons of concern and limit the number of individuals we have in our buildings at a given time.
  • Our waiting areas have been redesigned with the necessary physical distance in mind; and seats are marked accordingly.
  • We also redesigned new interview rooms where staff and the applicant sit in separate rooms and communicate through a glass window.
  • Each room is disinfected after each interview and masks and sanitizers are available for our persons of concern.

5. I received a call from UNHCR inviting me for a document renewal interview. What should I do?

If you are invited to UNHCR for document renewal, please come to the office at the day and time indicated in the confirmation SMS which you have received from UNHCR. Please note that due to limited waiting space in the UNHCR premises, you will be admitted to our office only at the indicated time slot. Only persons aged 12 and above must be present during the interview for identity and iris verification. Those who fail to attend their interview will not be issued with a renewed document.

On the date of your interview, please make sure to bring all relevant documents, including:

  • Expired UNHCR card(s) for all members of your case,
  • National passports (if available) for all members of your case,
  • Any other documents that are providing evidence on your identity, and
  • All documents that give evidence on any changes of your personal or family status that you would like UNHCR to record.

The document renewal process should not take more than 10 – 15 minutes, depending on the size of your family and complexity of your case. During the document renewal process, we will do a visual check and verify biometric information.

Please note that we can swiftly process your document renewal only if all documents are available, and it will be difficult to process your case if something is missing.

Please also be reminded to abide by all precautions implemented to reduce the risk of further spreading the virus. When inside the UNHCR premises, you are obliged to wear a mask and to keep a safe distance to other persons; to best protect yourself and others, we strongly recommend wearing a mask also on your way to the office and in front of the UNHCR premises.

6. I received a call from UNHCR inviting me for a New Registration Interview. What should I do?

If you are invited to UNHCR for New Registration, please come to the office with all members of your case at the day and time indicated in the confirmation SMS which you have received from UNHCR.

Please note, that due to limited waiting space in the UNHCR premises, you will be admitted to our office only at the indicated time slot. All family members are required to be present during the interviews. Those who fail to attend the interview, will not be registered.

On the date of your interview, please make sure to bring all relevant documents, including, most importantly:

  • If available, national passports for all members of your case,
  • If available, any other documents that are providing evidence on your identity and/or your personal or family status.

The interview will last between 30 and 45 minutes, depending on the size of your family and the complexity of your case. In addition to capturing your biodata and contact information, we will take a picture as well as biometric information (iris scan) during your interview.

Please also be reminded to abide by all precautions implemented to reduce the risk of further spreading the virus. When inside the UNHCR premises, you are obliged to wear a mask and to keep a safe distance to other persons; to best protect yourself and others, we strongly recommend wearing a mask also on your way to the office and in front of the UNHCR premises.

7. What is the period for the expiry of the asylum seeker card and the refugee card?

The asylum seeker certificate (white certificate) is valid for 6 months,

The asylum-seeker registration card (“Yellow Card”) is valid for 18 months,

While the refugee registration card (“Blue Card”) is valid for 3 years.

8. In case I or a family member or friend face a protection problem due to expired UNHCR card or get arrested, how can UNHCR assist?

Refugees and asylum seekers who face any legal issues are encouraged to contact UNHCR directly via e-mail ([email protected])  or the hotline phone numbers:

Greater Cairo:

27390400

Alexandria & North Coast Governorates:

01272960630
01289976699
01271556940

For protection problems related to expired UNHCR documents, the legal unit will follow up case-by-case, to help resolve the issue. Moreover, UNHCR has two legal implementing partners that are available to support refugees with any legal issues/inquiries:

  • Egyptian Foundation for Refugee Rights: 01272020938 / 0225751118
  • United Lawyers: 01154526171