Psycho-social services and Training Institute in Cairo (PSTIC)

All services provided by UNHCR and its partners are free of charge!

PSTIC is a Terre des Hommes (Tdh) programme.

Protection Services

Refugee workers offer home and community-based support for children at risk for protection.

24/7 Emergency Helpline: 011 2777 7404 / 0112 7777 005

PSTIC assists a limited number of people with security risks and homelessness to secure safe housing.

Housing Helpline/Infoline: 012 0094 4111

Health Services

PSTIC has refugee doctors and nurses available 24/7 to assist access to emergency health care in cooperation with healthcare partners.  It also offers limited support for elective healthcare.

24/7 Emergency Helpline: 01127777404/0112 7777 005

Mental Health & Psychosocial Services

PSTIC has a range of mental health and psychosocial support services (MHPSS).

Emergency response: In any kind of emergency involving protection, health, mental health etc. call the PSTIC Helpline 24/7 to connect you with immediate response as well as to access information and referral.

MHPSS home and community-based care: A trained team of psychosocial workers from Eritrea, Ethiopia, Somalia, Sudan, South Sudan, Iraq, Syria, and Yemen provide 24/7 crisis response, psychosocial support, case management, problem solving, counseling, information sharing and referral throughout Greater Cairo. To reach a psychosocial worker in your community speaking your language, ask your community leader or call the PSTIC Helplines.

Mental Health Clinics and Counseling Center: Psychiatrists, psychologists and refugee counselors offer confidential counseling and therapy for families, couples, youth, children, adults and groups in easily accessible offices.

Substance Abuse Program:  A trained team offers treatment for substance abusers and support for their families, and community awareness raising.

Stress Management Groups:  Counselors and psychosocial workers facilitate groups offering support and teaching stress management and life skills to enhance adjustment to life in Egypt.

Center for Opportunities (CFO): People with special needs and disabilities receive life and livelihood skills in a 2-month training course. Also, socialization groups are available for adults and children with special needs.

Youth in Peace Activities: Youth participate in school and community-based workshops and activities to promote positive life skills.


24/7 Emergency Helpline / Referral / Information:
011 1086 6333 / 011 2777 7404 / 0112 7777 005

For up-to-date information on all available services see:

For useful MHPSS information or to make a counseling appointment see: