All services provided by UNHCR and its partners are free of charge!
PSTIC is a Terre des Hommes (Tdh) programme.
Protection Services
Refugee workers offer home and community-based support for children at risk for protection.
24/7 Emergency Helpline: 011 2777 7404 / 0112 7777 005
PSTIC assists a limited number of people with security risks and homelessness to secure safe housing.
Housing Helpline/Infoline: 012 0094 4111
Health Services
PSTIC has refugee doctors and nurses available 24/7 to assist access to emergency health care in cooperation with healthcare partners. It also offers limited support for elective healthcare.
24/7 Emergency Helpline: 01127777404/0112 7777 005
Mental Health & Psychosocial Services
PSTIC has a range of mental health and psychosocial support services (MHPSS).
Emergency response: In any kind of emergency involving protection, health, mental health etc. call the PSTIC Helpline 24/7 to connect you with immediate response as well as to access information and referral.
MHPSS home and community-based care: A trained team of psychosocial workers from Eritrea, Ethiopia, Somalia, Sudan, South Sudan, Iraq, Syria, and Yemen provide 24/7 crisis response, psychosocial support, case management, problem solving, counseling, information sharing and referral throughout Greater Cairo. To reach a psychosocial worker in your community speaking your language, ask your community leader or call the PSTIC Helplines.
Mental Health Clinics and Counseling Center: Psychiatrists, psychologists and refugee counselors offer confidential counseling and therapy for families, couples, youth, children, adults and groups in easily accessible offices.
Substance Abuse Program: A trained team offers treatment for substance abusers and support for their families, and community awareness raising.
Stress Management Groups: Counselors and psychosocial workers facilitate groups offering support and teaching stress management and life skills to enhance adjustment to life in Egypt.
Center for Opportunities (CFO): People with special needs and disabilities receive life and livelihood skills in a 2-month training course. Also, socialization groups are available for adults and children with special needs.
Youth in Peace Activities: Youth participate in school and community-based workshops and activities to promote positive life skills.
24/7 Emergency Helpline / Referral / Information:
011 1086 6333 / 011 2777 7404 / 0112 7777 005
For up-to-date information on all available services see:
https://m.facebook.com/groups/373145174774146/?ref+share&mibextid+unz460
For useful MHPSS information or to make a counseling appointment see:
https://www.facebook.com/PsticCounsellingCenter