Caritas Egypt

All services provided by UNHCR and its partners are free of charge!

Basic Needs Services

Complaints/ Delegation For Cash & Food Assistance

UNHCR provides humanitarian cash assistance only to the most vulnerable refugees and asylum seekers for a limited duration. For further information on the program and/or requests related to complaints, delegation and appeal requests for cash, please contact Caritas: 15946

WhatsApp: 01102842637
30 Sibaweh El Masry Street off Anwar El Mofty, behind Moror Awwal, Nasr City
Monday – Friday: 8:30 am -3:30 pm

WhatsApp: 01151890999
Address: 26, Mohamed Talaat Numan Street, Egyptian Chamber of Commerce, Raml Station.
Sunday – Thursday: 8:30 am -3:30 pm

WhatsApp: 01274376908
Address:  81/21 building, 1st District, 1st Neighborhood, New Damietta city, opposite the Institute of Tourism and Hotels.
Sunday – Thursday: 9:00 am -4:00 pm

Persons with Specific Needs Services & Emergency Assistance

Caritas also provides an emergency assistance in case of death, and services for people with specific needs and the elderly. Emergency assistance is also provided through the “People with Specific Needs” project:

Cairo: 012 7976 0329 / 012 7976 0318
WhatsApp: 011 0284 3159
15 Mohammed Youssef Mousa, off Mostafa el-Nahas, Nasr City
Monday – Friday: 8:30 am – 3:30 pm

Alexandria: 01118897564
Daily except Friday & Sunday: 8:30 am -3:30 pm

Damietta: 01288209128
Sunday – Thursday: 9:00 am – 4:00 pm
WhatsApp Alexandria & Damietta: 01118897564

Protection Services

Child Protection / Assistance and Housing For Unaccompanied & Separated Children (UASC)

Caritas supports UASC. Following registration with UNHCR, the child will be notified by UNHCR Child Protection Team (CP) on the same day about which CP agency will conduct your best interests assessment (BIA). Only after the BIA, you will be informed when you need to go to Caritas Garden City to process your financial assistance. Please make sure you do not miss your financial assistance appointment date; otherwise please inform your caseworker in advance. Caritas also provides support with housing for UASC.
Cairo: 02 2794 9203
02 2796 1771
02 2796 4441
Emergency line: 01222206380
8 Doctor Ibrahim Badran street (formerly Dar El-Shefa), behind Four Seasons Hotel
WhatsApp: 01102843103
Monday – Friday: 8:00 am – 3:30 pm

Gender Based Violence
Alexandria: 01272474234

Health Services

Primary Healthcare & Monthly Medical Prescriptions

Provides primary healthcare services for all refugees and asylum seekers.
Important notice: Kindly make sure to schedule an appointment before visiting the clinic.
6 October: 01129884420/ 02 3889 7129
WhatsApp: 01102839648
Villa 48/8, 8th District, 2nd Proximity
Daily except Friday & Sunday: 8:30 am – 3:30 pm
Garden City: 0227694441/ 0227961771/ 0227949203
8 Doctor Ibrahim Badran street (Dar El-Shefaa formerly), behind Four Seasons Hotel
Nasr City: 0223867367/ 0223867366/ 01129880884/ 01129880223
15 Mohamed Youssef Moussa
Daily except Friday & Sunday: 8:30 am – 3:30 pm

Alexandria: 0127726477/ 01120077088
WhatsApp: 0127726477/ 01129703003
10 Talaat Noman street, E-Raml station
Daily except Friday & Sunday: 8:30 am – 3:30 pm

Agami: 01207726577
WhatsApp: 01207726577
Kilo 21, behind El-Asafra Gharb Hospital
Monday – Wednesday: 8:30 am – 3:30 pm

Damietta: 01122000782/ 01207937255
WhatsApp: 01122000782
Building 81/21, 1st District, 1st Neighborhood next to the Al-Rashidi Mosque
Sunday – Thursday: 8:30 am – 3:30 pm

Mansoura: 01010280088
El-Imam Mohamed Abdo street, off Qanat El-Suez street
Monday: 8:30 am – 3:30 pm

Matrouh: 01016684787
Asr Al-Eslam medical center, ElThanawia street, beside El-Dafrawy Mosque
Monday: 8:30 am – 3:30 pm

psychological and Mental Health Services

Caritas provides mental health services for psychological assessment and service delivery through a team of doctors and psychologists.
The service includes outpatient examinations, psychotherapy sessions, and full prescription of medications for free, in addition to the required examinations.
The Caritas emergency response team also contributes 24 hours a day


Caritas provides individual and group counseling and psychosocial support for people with special needs and the elderly. Prosthetic devices, materials and supplies that improve quality of life (pressure relief mattresses, adult diapers, etc…) can be dispensed.
Caritas facilitates access to essential services, including rehabilitation therapy, through referral. Social and recreational activities are organized regularly to enhance the psychological state and social integration of people with special needs.

0129880223/ 0129880884/ 023867366

Psycho-social Services

Community Empowerment
Alexandria: 01120076669
Daily except Friday & Sunday: 8:30 am -3:30 pm
Damietta: 01153727700
Sunday – Thursday: 9:00 am- 4:00 pm

Livelihoods Services

Alexandria: 01148411166
Daily except Friday & Sunday: 8:30 am – 3:30 pm
Damietta: 01148411166
Sunday – Thursday: 9:00 am – 4:00 pm


01129880800 / 01288064703

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