All services provided by UNHCR and its partners are free of charge!
Are you under 18 years old, and here in Egypt without your parents or relatives? Are you a child and are facing harm or violence from someone?
If you answered yes to one of these questions, you can reach out to Child Protection unit for support through this email ([email protected]) for Greater Cairo
or
([email protected]) for Alexandria and North Coast.
Or
Call UNHCR Infoline: 0227390400
Working hours:
Sunday – Wednesday: 08:15 am – 3:00 pm
Thursday 08:15 am– 12:00 pm
Someone has hurt me, or I am afraid that they will harm me. What should I do?
No one has the right to abuse, neglect or mistreat any child – not even their parents, relatives or teachers. If someone has hurt you or touched you in a way that makes you feel uncomfortable, there are organizations that can help you. If you contact UNHCR, we will do our best to help you.
In Greater Cairo, you may also contact child protection partners,
Caritas at 0227949203 or 0227961771 from Sunday to Thursday from 8:30 am until 3:30 pm
or
Save the Children International at 01015933433 from Sunday to Thursday from 9:00 am until 5:00pm.
In Alexandria and North Coast, you may contact Save the Children at 01015933433.
In Damietta, you may contact Plan International at 01025029995 or through their website found here.
My parents or other family members are living in another country. Can UNHCR help me to join them?
Governments of other countries have different rules and ways of working to help families get back together. Your parents or your relatives in those countries should get in touch with the governments where they are to start the process. You can find more information on the family reunification page here.
If you are an unaccompanied or a separated child (living in Egypt without parents, and possibly family members), and were notified by UNHCR or your case worker that you should be receiving cash assistance as a support for your basic needs:
- If you are 14, 15, 16 or 17 years old, you will receive your monthly cash assistance through the Post Office, using your valid UNHCR Card and iris scan. The Post Office’s working hours are Sunday to Thursday, from 8:00 am to 3:00 pm and from 3:00 pm to 6:00 pm for the afternoon shift in some branches (extra fee applies; EGP 5), you can go to the nearest Post Office in your area.
- If you are 13 years old or younger, the case worker will send you an SMS with information about your appointment date to receive your cash from Caritas Office in Garden City if you are in Cairo, and Save the Children (SCI) if you are in Alexandria.
If you need help in collecting the assistance, contact your caseworker or email UNHCR at [email protected]
| PO Branches | Address | |
| North October City | ||
| 1 | El Hossary | El Hossary Square behind the Mosque |
| 2 | Service Complex | Sixth District behind October Traffic Unit |
| 3 | Seventh District | The Seventh District, next to the Palace of Culture |
| 4 | Sixth District | 6th District, 6th neighborhood, Al-Ahram Center |
| 5 | Third District | Third District, Al-Ghaz Center |
| 6 | First District – Zayed | First District, Sheikh Zayed, next to the General Hospital |
| 7 | October Main | 6th District, next to Central October 2 |
| Giza | ||
| 8 | Ard El Lewa | Taraet Al-Zumar Street, Ard El Lewa |
| 9 | Haram Central | Haram Street, in front of Cairo Mall, next to Haram Central |
| 10 | Kafr Tohormos | Beside Kafr Tohormos Pipe Store |
| 11 | El Maleka | Amr Bin Al-Aas subdivision off El Maleka Street, Faisal |
| 12 | El Mohandessin | 1 Musa Galal Square, Mohandessin, behind Saudi Market |
| 13 | Rabie El Gizy | Al-Rabi’ Al-Jizzi Complex of Authorities |
| Central and North Cairo | ||
| 14 | Cairo Main | 1 Abdel Khaleq Tharwat Street |
| 15 | Ramsis | 57 Ramsis Street |
| South Cairo | ||
| 16 | El Maadi | 9th Street, Maadi |
| 17 | Hadayek El Maadi | Street 105, Hadayek El Maadi |
| East Cairo | ||
| 18 | Zahraa Ain Shams | 121 Zahraa St., Ain Shams |
| 19 | Ain Shams | 5 Kamel Mahdi Street – from Qamar Street – Ahmed Essmat |
| 20 | Martyr Abdel Moneim Riad | 23 July Villas – Aziz Al Masry – Gesr El Suez |
| 21 | Qubaa East | 59 Quba Mosque Street – Quba City |
| 22 | Abbasiya First | 5 Salim Abdo St. – Abdo Pasha Square – Abbasiya |
| 23 | Eigth District | After Al-Manhal School – 14 Ahmed Hassan Street – Eighth District |
| 24 | Tenth District | Tenth District – Mahdi Arafa Street – Building No. 14 – Rawda Tower |
| 25 | Hadayek El Qobba | 133 Misr Sudan Street – Hadayek El Qobba |
| 26 | Swiss Project | Building 94 – Swiss project |
| Kattameya | ||
| 27 | Youth Housing Obour | Youth Obour City |
| 28 | Obour City | Obour City |
| 29 | First Neighborhood | 10th of Ramadan |
| 30 | Madinty | Madinty |
| 31 | 10th of Ramadan | 10th of Ramadan |
| 32 | Ninth Neighborhood | 10th of Ramadan |
| Damietta | ||
| 33 | New Damietta | Construction Authority Building |
| 34 | Faculty of Commerce | New Damietta, next to the Faculty of Commerce |
| 35 | New Damietta Second | Sixth Neighborhood, First District – Market Building in New Damietta |
| 36 | Mubarak Housing | Next to the traffic unit in New Damietta |
| Dakahlya | ||
| 37 | El Bahr El Sagheer | Mansoura, Gohar Al-Saqali Street, off Al-Geish Street, next to the international bus station |
| Alexandria | ||
| 38 | El Mandara | El Mandara in front of the train station |
| 39 | Sidi Beshr | Abu Qir Street in front of Sidi Gaber Station |
| 40 | Madinet Faisal | Faisal City, Sidi Bishr |
| 41 | Alexandria Main | Chamber of Commerce Street, next to Abu Ghareeb |
| 42 | El Saray | Sidi Bishr Tram Station |
| Borg El Arab | ||
| 43 | El Agamy Bitash | Al-Ajami, below the Families Tower |
| 44 | El Amiriya | El A’ameria housing |
| 45 | Old Borg El Arab | The old city of Borj Al Arab, next to the city council |
| Aswan | ||
| 46 | Aswan | Aswan, New Street, behind B.Tech |