If you wish to check the status of your resettlement case with UNHCR, you can:
- Visit the UNHCR Field Post and check the status of your resettlement case in KASI.
- Contact UNHCR by writing to [email protected].
If you want to check the status of your resettlement case already submitted to a resettlement country, you may access the following:
- Contact the resettlement country directly using the provided contact information from your interview with the resettlement country.
For US submissions:
- Check your case status online at https://mycase.rscafrica.org/ or write an email to [email protected] or send a letter to P.O. Box 14176-00800, Nairobi, Kenya.
If you are interested in updating your information, you can:
- Visit the UNHCR Field Post (appointment required).
- Contact UNHCR by writing to [email protected].
Applicants who have been interviewed for resettlement can access updates on the status of their case three months after interview. Additionally, Applicants who have attended RSC and other Resettlement country interviews can access updates on their cases by personally contacting the resettlement countries through email addresses provided to applicants during resettlement country interviews.
General information about resettlement processing in Kakuma
- Resettlement is not guaranteed for refugees in Kenya; UNHCR emphasizes exploring various solutions beyond resettlement.
- Only a few countries accept refugees from Kenya due to more severe refugee crises elsewhere.
- Refugees feeling safe can consider returning to their countries of origin, with UNHCR providing information and support for a facilitate return.
- UNHCR prioritizes resettlement for the most vulnerable refugees in Kenya, irrespective of their duration of stay.
- Resettlement is a complex and time-consuming process, and refugees might experience longer waiting times.
- Refugees do not have the choice of their resettlement country, and re-submission chances are low if initially rejected.
- In Kakuma, resettlement identification relies on an automated system, selecting cases electronically based on specific criteria.
- If eligible for resettlement in the future, refugees will receive interview invitations via SMS at the UNHCR compound.
- All of UNHCR’s services are free of charge. You can read more about this here.
Other Solutions: Refugees in Kenya have alternatives like family reunification, education programs, labour schemes, and private sponsorships in different countries. See Complementary Pathways information here