Child Protection

All services provided by UNHCR and its partners are free of charge!

I am under 18, here in Egypt and I want to be registered with UNHCR. What should I do?

For registration inquiries (new registration appointment, card renewal, addition, changing phone number, closure, etc.) please call our helpline or approach UNHCR office. For more information regarding the registration process, please visit Registration’ s page.

If you are a Sudanese national in Egypt and you wish to register with UNHCR for the first time, you can also book your appointment online through this website. Please make sure to request an appointment, one time only. Information for Sudanese nationals – UNHCR Egypt

If you are here in Egypt with your parents, relative or a caregiver, please inform UNHCR while having the appointment.

Are you under 18 years old, and here in Egypt without your parents or relatives? Are you a child and are facing harm or violence from someone?

If you answered yes to one of these questions, you can reach out to Child Protection unit for support through this email ([email protected])

Or

Call UNHCR Infoline: 0227390400
Working hours:
Sunday – Wednesday: 08:15 am – 3:00 pm
Thursday 08:15 am– 12:00 pm

Someone has hurt me, or I am afraid that they will harm me. What should I do?

No one has the right to abuse, neglect or mistreat any child – not even their parents, relatives or teachers. If someone has hurt you or touched you in a way that makes you feel uncomfortable, there are organizations that can help you. If you contact UNHCR, we will do our best to help you.

In Greater Cairo, you may also contact child protection partners,

Plan International
at 01064551183 for emergencies (24/7)

Or 01001330644 for requests and inquiries
from Sunday to Thursday from 9:00 am until 5:00 pm.

Save the Children International at 01015933433
from Sunday to Thursday from 9:00 am until 5:00pm.

In Alexandria and North Coast, you may contact Save the Children at 01015933433.

In Damietta, you may contact Plan International at 01025029995.

My parents or other family members are living in another country. Can UNHCR help me to join them?

Governments of other countries have different rules and ways of working to help families get back together. Your parents or your relatives in those countries should get in touch with the governments where they are to start the process. You can find more information on the family reunification page here.

I am staying in Egypt without my parents. Can UNHCR help me find them or other people in my family?

It’s not always easy or possible to find people who are missing, or to get families back together, but children have a right to be with their parents and family. If you are not with your parents, it’s a good idea to let us know so that we can help you stay safe in Egypt. We can also try to help you find and get in touch with them.

I am under 18, I feel unhappy, and I want to speak with someone. What should I do?

You can directly reach our child protection partners for psychosocial support.

In Greater Cairo:

Plan International at 01001330644 or 01064551183
from Sunday to Thursday
8:00 am until 5:00 pm

or

Save the Children International at 01015933433
from Sunday to Thursday
9:00 am until 5:00pm.

In Alexandria and North Coast, you may contact
Save the Children at 01015933433.

In Damietta, you may contact
Plan International at 01025029995.

If you are an unaccompanied or a separated child (living in Egypt without parents, and possibly family members), and were notified by UNHCR or your case worker that you should be receiving cash assistance as a support for your basic needs:

  • If you are 12, 13, 14, 15, 16 or 17 years old, you will receive your monthly cash assistance through the Post Office, using your valid UNHCR Card and iris scan. The Post Office’s working hours are Sunday to Thursday, from 8:00 am to 3:00 pm and from 3:00 pm to 6:00 pm for the afternoon shift in some branches (extra fee applies; EGP 5), you can go to the nearest Post Office in your area.
  • If you are 11 years old or younger, the case worker will send you an SMS with information about your appointment date to receive your cash from Plan International if you are residing in Cairo and Save the Children (SCI) if you are residing in Alexandria.

If you need help in collecting the assistance, contact your caseworker or email UNHCR at [email protected]

PO Branches  Address
1 El Hossary El Hossary Square, behind the Mosque
2 Service Complex Sixth District, behind October Traffic Unit
3 Seventh District Seventh District, next to the Palace of Culture
4 Third District Al-Gehaz Center
5 First District – Zayed Sheikh Zayed, next to the General Hospital
6 October Main Sixth District, next to October 2 Phone Central
7 Ard El Lewa Taraet Al-Zumar Street
8 Haram Central Haram Street, in front of Cairo Mall, next to Haram Phone Central
9 Kafr Tohormos Beside Kafr Tohormos Gas Storage
10 El Maleka Amr Bin Al-Aas subdivision, off El Maleka Street, Faisal
11 El Mohandessin 1 Musa Galal Square, Mohandessin, behind Saudi Market
12 Lebanon Square Haret Al Nile Al Abyad, Mit Oqba, Agouza
13 Rabie El Gizy Complex of Authorities
14 Cairo Main 1, Abdel-Khaleq Tharwat Street
15 Ramsis 57, Ramsis Street
16 El Maadi 9 Street, Maadi
17 Hadayek El Maadi Street 105, Hadayek El Maadi
18 Basateen (Gazaer St.) El Gazayer Street, New Maadi Youth Center, Al-Basatin Al-Gharbeyah
19 Zahraa Ain Shams 121, Zahraa Street, Ain Shams
20 Ain Shams 5 Kamel Mahdi Street, from Qamar Street, Ahmed Essmat
21 Martyr Abdel Moneim Riad 23 July Villas, Aziz Al Masry, Gesr El-Suez
22 Qubaa East 59, Qubaa Mosque Street, Qubaa City
23 Abbasiya First 5 Salim Abdo Street, Abdo Pasha Square, Abbasiya
24 Eigth District 14, Ahmed Hassan Street, After Al-Manhal School, Eighth District
25 Tenth District 14, Mahdi Arafa Street, Rawda Tower
26 Hadayek El Qobba 133, Misr Sudan Street – Hadayek El-Qobba
27 Swiss Project 94, Swiss project
28 Youth Housing Obour Youth, Obour City
29 Obour City Obour City
30 Madinaty Madinaty
31 First Neighborhood Off Ammar Ibn Yasser Street, in front of El-Fath Mosque,10th of Ramadan
32 Ninth Neighborhood El-Sherif Street, off Omar Ibn Abdel-Aziz, 10th of Ramadan
33 New Damietta Construction Authority Building
34 Faculty of Commerce New Damietta, next to the Faculty of Commerce
35 New Damietta Second Sixth Neighborhood, First District, Market Building
36 Mubarak Housing Next to the traffic unit, New Damietta
37 El Bahr El Sagheer Mansoura, Gohar Al-Saqali Street, off Al-Geish Street, next to the international bus station
38 El Mandara In front of the train station
39 Sidi Beshr Abu Qir Street, in front of Sidi Gaber Station
40 Madinet Faisal Faisal City, Sidi Bishr
41 Alexandria Main Chamber of Commerce Street, next to Abu Ghareeb
42 El Saray Sidi Bishr Tram Station
43 El Agamy Bitash Al-Ajami, below the Families Tower
44 El-Amreya El-A’ameria housing
45 Old Borg El-Arab The old city of Borg El-Arab, next to the city council
46 Aswan New Street, behind B.Tech