Caritas Egypt

Complaints/ Delegation for Cash & Food Assistance

UNHCR provides humanitarian cash assistance only to the most vulnerable refugees and asylum seekers for a limited duration. For further information on the program and/or requests related to complaints, delegation and appeal requests for cash, please contact Caritas: 15946

Cairo
WhatsApp: 01102842637
30 Sibaweh El Masry Street off Anwar El Mofty, behind Moror Awwal, Nasr City
Sunday – Thursday: 8 AM – 3:30 PM
Closed on Friday and Saturday

Alexandria
WhatsApp: 01151890999
Address: 26, Mohamed Talaat Numan Street, Egyptian Chamber of Commerce, Raml Station.
Sunday – Thursday: 8:30 AM -3:30 PM
Closed on Friday and Saturday

Damietta
WhatsApp: 01274376908
Address:  81/21 building, 1st District, 1st Neighborhood, New Damietta city, opposite the Institute of Tourism and Hotels.
Sunday – Thursday: 9:00 AM -4:00 PM
Closed on Friday and Saturday

 

Persons with Specific Needs Services & Emergency Assistance

Caritas also provides emergency assistance in case of death, and services for people with specific needs and the elderly. Emergency assistance is also provided through the “People with Specific Needs” project. Caritas also provides individual and group counseling and psychosocial support for people with special needs and the elderly. Prosthetic devices, materials and supplies that improve quality of life (pressure relief mattresses, adult diapers, etc…) can be dispensed.
Caritas facilitates access to essential services, including rehabilitation therapy, through referral. Social and recreational activities are organized regularly to enhance the psychological state and social integration of people with special needs.:

Alexandria: 01277933476
26 Talaat Noumaan St., Commercial Chamber, Downtown
Sunday – Thursday: 8:30 am -3:30 pm

Damietta: 01153727700
Sunday – Thursday: 9:00 am – 4:00 pm
21/81, First Neiborhood, Beside Al-Rasheedy Mosque
WhatsApp Alexandria & Damietta: 01118897564

Agami: 01153722992
Sunday – Thursday: 9:00 am – 4:00 pm
Kilo 21, Behind Assafra Gharb Hospital

For those who have a valid UNHCR card, the MFA reference number and the appointment date could be obtained from Caritas Egypt – at their following offices:

• October City:  Building 48/8  –  8th district,  2nd proximity
  Daily except Friday & Saturday: 8:30 am to 3:30 pm
  • Nasr City: 15 Mohamed Youssef Mousa, parallel to Mostafa El Nahas Street.
  Daily except Friday & Saturday: 8:30 am to 3:30 pm
  • Alexandria: 26 Talaat Numaan Street, Mahatet El Raml, Third Floor
  Daily except Friday & Saturday: 3:30 pm to 8:30 pm
  • Damietta: 21/81, 1St Neighborhood, 1st District, in front of The Tourism and Hotels Institute, New Damietta
  Daily except Friday & Saturday: 2:30 pm to 7:30 pm

Please note that you must bring your valid card to  Caritas Offices. Additionally, please ensure that your card is valid for at least one month on the date of the appointment with the Communications Office of the Passports and Immigration Administration in Abbasiya.

Child Protection / Assistance and Housing For Unaccompanied & Separated Children (UASC)

Caritas supports UASC. Following registration with UNHCR, the child will be notified by UNHCR Child Protection Team (CP) on the same day about which CP agency will conduct your best interests assessment (BIA). Only after the BIA, you will be informed when you need to go to Caritas Garden City to process your financial assistance. Please make sure you do not miss your financial assistance appointment date; otherwise please inform your caseworker in advance. Caritas also provides support with housing for UASC.
Cairo: 0227949203/ 0227961771/ 0227964441
Emergency line: 01222206380
8, Doctor Ibrahim Badran Street (formerly Dar El-Shefa), behind Four Seasons Hotel
WhatsApp: 01102843103
Sunday – Thursday: 8:30 am – 3:30 pm

Gender Based Violence
Alexandria: 01272474234
Sunday – Thursday: 8:30 am – 3:30 pm

Primary Healthcare & Monthly Medical Prescriptions

Provides primary healthcare services for all refugees and asylum seekers.
Important notice: Kindly make sure to schedule an appointment before visiting the clinic.
6 October: 01129884420/ 02 3889 7129
WhatsApp: 01102839648
Villa 48/8, 8th District, 2nd Proximity
Daily except Friday & Sunday: 8:30 am – 3:30 pm
Garden City: 0227694441/ 0227961771/ 0227949203
8 Doctor Ibrahim Badran street (Dar El-Shefaa formerly), behind Four Seasons Hotel
Nasr City: 0223867367/ 0223867366/ 01129880884/ 01129880223
15 Mohamed Youssef Moussa
Daily except Friday & Sunday: 8:30 am – 3:30 pm

Alexandria: 0127726477/ 01120077088
WhatsApp: 0127726477/ 01129703003
10 Talaat Noman street, E-Raml station
Daily except Friday & Sunday: 8:30 am – 3:30 pm

Agami: 01207726577
WhatsApp: 01207726577
Kilo 21, behind El-Asafra Gharb Hospital
Monday – Wednesday: 8:30 am – 3:30 pm

Damietta: 01122000782/ 01207937255
WhatsApp: 01122000782
Building 81/21, 1st District, 1st Neighborhood next to the Al-Rashidi Mosque
Sunday – Thursday: 8:30 am – 3:30 pm

Mansoura: 01010280088
El-Imam Mohamed Abdo street, off Qanat El-Suez street
Monday: 8:30 am – 3:30 pm

Matrouh: 01016684787
Asr Al-Eslam medical center, ElThanawia street, beside El-Dafrawy Mosque
Monday: 8:30 am – 3:30 pm

Caritas provides mental health services for psychological assessment and service delivery through a team of doctors and psychologists.
The service includes outpatient examinations, psychotherapy sessions, and full prescription of medications for free, in addition to the required examinations.
The Caritas emergency response team also contributes 24 hours a day.

01141491666
Monday – Friday: 8:30 am – 3:30 pm

Community Empowerment

The Community empowerment Project provides capacity building, arts, cultural, and sports activities, protection awareness seminars, social awareness, life skills, various vocational courses and workshops, and recreational and educational activities for children.

Agami:

• Phone/WhatsApp: 01154760711 / 01289919536
• Address: 7/6 Street, Al Nakheel Beach
• Hours: Sunday to Thursday, 10:00 AM – 5:00 PM

Sidi Bishr:

• Address: 17 Street, Sidi Bishr
• Phone: 01103194417 / 01103194416
• Hours: Sunday to Thursday, 10:00 AM – 5:00 PM

Damietta:

• Phone: 01153727700
• Address: 21/81, First District, First Neighborhood, next to Al-Rashidi Mosque
• Hours: Sunday to Thursday, 9:00 AM – 4:00 PM

Caritas also provides computer labs to facilitate access to free training offered by the Coursera platform. Refugees can access high-speed internet and computers to benefit from the many trainings available on the platform.

Partner Community and Government Centers:

The Community Support Project offers many services such as capacity building, arts, cultural, and sports activities, protection awareness seminars, social awareness, life skills, various vocational courses and workshops, and recreational and educational activities for children through various community support centers and partner community and government centers. The activities target different age groups.

• Matrouh:
  Misr Public Library: 01120076669
  Hours: Daily, 8:00 AM – 9:00 PM
  Address: Jaber Al-Kagaaoui Street, Matrouh
• Alexandria:
  Borg El Arab Youth Center: 01120076669
  Hours: Daily, 8:00 AM – 9:00 PM
  Address: Houd Saqqara and Abu Hamad, Borg El Arab
• Amreya:
  Amreya Youth Center: 01120076669
  Hours: Daily, 8:00 AM – 9:00 PM
  Address: First Amreya District
• Montazah:
  Al-Haramain Youth Center: 01118825735
  Hours: Daily, 8:00 AM – 9:00 PM
  Address: Al-Haramain Housing, Montazah Qebly
• Mansoura:
  Egypt Public Library: 01118891043
  Hours: Daily, 8:00 AM – 9:00 PM
  Address: 6 Gomhouria Street, Mansoura

Caritas Alexandria supports refugees and asylum seekers who are interested in starting/ expanding their own businesses

as well as essential work skills training, capacity development and facilitation to access the labor market.

Address: 24 Talaat Noaman Street – Downtown Alexandria – 4th floor – Caritas Egypt, Alexandria.
Phone: 01148411166
Working hours: Sunday – Thursday 8:30am – 3:30pm