Public Institutions

Here you will find public, government and state institutions that can offer help (institutions may vary by region).

Attention: the Coronavirus pandemic may have affected the opening hours of some institutions. Check out.

Polícia Federal (Federal Police)

In addition to overseeing national borders and migration issues, the Federal Police is responsible for investigating crimes that affect the country as a whole (white collar crimes, crimes against the financial system etc.).

Relevant services:

  • Asylum claim (Protocolo Provisório)
  • Issuance of documentation of foreign citizens (Carteira/ RNE, Permanência, Naturalização)


According to the latest updates from the Federal Police, all documents that expired after March 16, 2020 will be considered valid for registration or entry purposes until March 16, 2021.

After that period, the applicant for refuge or refugee, who remained in the national territory during that period, must renew his document.

Identify your situation and make an appointment with the Federal Police:

  • If you are an asylum seeker, that is, you already have the protocol number, and you need to renew your protocol:
    – If you are already registered with SISCONARE, you must schedule your trip to the Federal Police by clicking here;
    – If you have not yet registered, find out how to register by clicking here. After registering, you can make an appointment at the Federal Police.
  • If you have been recognized by CONARE as a refugee, check the procedures by clicking here.
  • If you need to renew your CRNM (National Migration Registration Card), check the procedures by clicking here.
  • If you have recently arrived in Brazil and will request asylum, check the procedures by clicking here.

Ordinance No. 18-DIREX / PF, OF OCTOBER 19, 2020 – Provides for the resumption of the course of migratory periods in the Federal Police

National Committee for Refugees (CONARE)

CONARE is the Government Committee responsible for reviewing and deciding all asylum claims in Brazil. It is also the authority responsible for defining the Brazilian policy of refuge.

CONARE is linked to the Ministry of Justice and is made up of representatives of the following Ministries: Justice, Foreign Affairs, Health, Education, as well as the Federal Police and civil society organizations dedicated to assistance, local integration and refugee protection in Brazil. UNHCR and the Office of the Public Defender of the Union have a seat in CONARE with a voice but not a right to vote.

  • Brasília
    Esplanada dos Ministérios, Bloco T, Anexo II, térreo. CEP: 70064-900 – Brasília, DF
    E-mail: [email protected]
  • Campinas
    There is no face-to-face service at this unit.
    Av. Francisco Glicério, 1269, Centro. CEP: 13025-004 – Campinas, SP
  • Rio de Janeiro
    There is no face-to-face service at this unit.
    E-mail: [email protected]

The General Coordination of the National Committee for Refugees (CG-Conare) decided, last updated, on November 16, 2020, that:

About the validity of documents

– Refuge Protocols expired on March 16, 2020 will be accepted and may be used until March 16, 2021;

– Protocols expired between March 16, 2020 and March 16, 2021 must be renewed until September 16, 2021 (under penalty of extinction).

About procedural deadlines

The procedural deadlines are resumed in the administrative processes under the competence of the National Committee for Refugees (Conare).

The deadlines already started will be resumed in the state they were in at the time of the suspension and refunded for a period equal to the time remaining for their completion.

Customer Service

Face-to-face services at the units in São Paulo (SP), Campinas (SP), Rio de Janeiro (RJ) and Brasília (DF) have not yet resumed.

Assistance continues through the virtual channels of the General Coordination of Conare, by e-mail: [email protected], by phone: (61) 2025-9225 and via electronic petition through the SEI! System.

For more information, visit the Conare website (

Defensoria Pública da União (Federal Public Defender’s Office)

In Brazil, the “Defensoria Pública” (Public Defender’s Office) is responsible for providing legal advice and guidance to persons who are not able to afford such costs. Asylum seekers and refugees are also entitled to receive help from the Public Defender’s Office. The Public Defender’s Office is present in all Brazilian states and in most large cities; it is subdivided into the State Public Defender’s Office (“Defensoria Pública do Estado”) and the Federal Public Defender’s Office (“Defensoria Pública da União”), depending on the subject-matter:

  • “Defensoria Pública da União” (Federal Public Defender’s Office): for any questions or dissatisfaction concerning your asylum claim, documentation, retirement, rights of foreigners in Brazil or access to social welfare benefits, or if you are a defendant in criminal proceedings before a Federal Court involving, for example, forged passports or identification documents, or in extradition and deportation proceedings.
  • “Defensoria Pública do Estado” (The State Public Defender’s Office): for any questions or dissatisfaction concerning housing, rent, divorce, alimony and maintenance, custody of children and adolescents, post-mortem estate inventory, questions of paternity or compensation or if you are a defendant in criminal proceedings before a State Court such as homicide, theft, robbery, fraud or embezzlement, rape, etc.

Before attending in person at a DPU unit, check how the service is being carried out in your region through the website:



  • Defensoria Pública da União (DPU)
    Address: Rua Santo Antônio s/n –  Nossa Senhora das Graças
    Email: [email protected] / [email protected]
    Telephone: (92) 98111-1117
  • Defensoria Pública do Estado do Amazonas (DPE)
    Address: Rua Francisco José Furtado, nº 210, São Francisco / Av. André Araujo, n 679- Aleixo
    Telephone: 129

Distrito Federal


Defensoria Pública da União

Defensoria Pública do Distrito Federal

Polícia Federal



Defensoria Pública da União

Defensoria Pública do Estado do Paraná

Polícia Federal

Rio de Janeiro


Defensoria Pública da União

Defensoria Pública do Estado do Rio de Janeiro

Polícia Federal

Rio Grande do Sul


Defensoria Pública da União

Defensoria Pública do Estado do Rio Grande do Sul

Polícia Federal

Centro de Referência ao Imigrante de Porto Alegre – CRIM

  • Address: Rua dos Andradas, 1643, 4th floor – Centro. Porto Alegre – RS.
  • Phone: (51) 3289-2058 and (51) 3289-2065
  • Services: Legal, social, psychological assistance and community mediation. Monday to Friday, 8:30 am to 12:00 pm and 1:30 pm to 6:00 pm



Defensoria Pública da União

Defensoria Pública do Estado de Roraima

Polícia Federal

São Paulo


Centro de Integração da Cidadania do Imigrante

  • Address: Rua Barra Funda, 1.020 – Santa Cecília
  • Telephone: +55 11 3115-2048

Centro de Referência e Atendimento para Imigrantes

During the pandemic:
Opening hours: 10:00 am to 4:00 pm
Service: Migration regularization, Social, Legal and Psychological Service.

Mode of face-to-face assistance: only previously scheduled cases. Emergency service demands can be sent by e-mail to [email protected]

Remote assistance modality: Migration regularization ([email protected]), Social Service ([email protected]), Legal ([email protected]) and Psychological (psychology. [email protected]).

General information:

Defensoria Pública da União

Defensoria Pública do Estado de São Paulo

Polícia Federal

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