You can contact us:
By mail ✉️: UNHCR, United Nations Complex, UN Avenue, Gigiri, P.O. Box43801-00100, Nairobi, Kenya
By e-mail 📧 : [email protected] (you can write in any language you wish)
- If you are in Kakuma, you can also contact us at [email protected]
- If you are in Dadaab, you can also contact us at [email protected]
By phone 📱: UNHCR Help Line 1517 (Free and available every day of the week 24/7)
- Our operators are trained to counsel you on the procedures, rights and obligations, including details on services available in your area, and advice and information relevant to your individual situation.
By completing the Contact form:
Please leave your full name, phone number and email to facilitate UNHCR’s follow-up on your query.
Please note that individual data of refugees are protected by the Policy on Protection of Personal Data of Persons of Concern to UNHCR.