After requesting an appointment

You can only add family members to your application using the UNHCR online tool if you have not been interviewed yet and your registration process is incomplete.   

To add a family member to your application through the UNHCR online tool: 

• Log in to the UNHCR online tool.
• Go to your Dashboard, click on “My Appointments” and cancel your existing registration interview appointment.
• Go back to your Dashboard and click on “My Family”. There, you can add a new family member, indicating their relationship to you and entering their personal details, photo and ID document(s).  
• Go back to your Dashboard, click on “My Appointments” and request a new registration interview appointment for you and your family. 

If you completed your registration and have an asylum-seeker certificate, then you must request to add your family member to your case either in person at a UNHCR office or through the Infoline. 

You can only replace a document on your file using the UNHCR online tool if you have not been interviewed yet and your registration process is incomplete. 

 To replace a document using the online portal: 

• Log in to the online tool and click on “My documents” in your personal dashboard. 
• Check the list of documents uploaded and click ‘delete’ next to the document you want to remove. 
• You will be redirected to the document upload page and will be guided to upload another document. 

Please note: You cannot delete a passport or any other ID document from which your basic biodata has been retrieved automatically! 

If you need help signing up and filling out your application for a registration appointment online for you and your family, you can approach XXX. It is completely free of charge.    

You can always make an appointment in person with the UNHCR office closest to you as well as the UNHCR Infoline, which can be reached from Sundays to Wednesdays from 8:15 am to 3:30 pm and on Thursdays from 8:15 am to 2 pm: 

• In Cairo 📞0227390400 
• In Alexandria 📞 0225990800 

When you submit your appointment request, you can indicate that you cannot reach a UNHCR office to complete your registration. 

UNHCR is working with the Government of Egypt to enable you and your family to have access to registration. We will notify you if we can register you in your current location. Please be patient.  

If your circumstances change, you can reach a UNHCR office. Please log in to the UNHCR online tool again and select the most convenient UNHCR office location for you.

We will then schedule you and your family for an in-person appointment at our offices. 

For any additional follow-up, have your application reference number ready and contact the UNHCR Infoline, which can be reached from Sundays to Wednesdays from 8:15 am to 3:30 pm and on Thursdays from 8:15 am to 2 pm: 

• In Cairo 📞0227390400 
• In Alexandria 📞 0225990800 

If you missed your appointment, you can log in to UNHCR’s online tool and request a new appointment.

• We will inform you within 2 weeks of your new appointment date/time.  

Please note that if you miss your appointment for the second time, you will not be able to make a new appointment request through the online tool.

• You must request an appointment in person at your nearest UNHCR office or through the Infoline.  

All your family members on your registration application must be present on your appointment date.

Please log in to UNHCR’s online tool, cancel your existing appointment and request a new appointment.

• You will receive a new appointment notification within two weeks.  

You and your family members who are still in Egypt can attend the registration appointment and complete the process. Your absent family member will not be registered.  

• If your family member returns to Egypt and wants to be registered, XXX 

You can log in to the UNHCR online tool and view your submitted information anytime.

After you submit your online request for a registration appointment 

You CAN update for you and your family members: 

• Address in Sudan,
• Address in Egypt, 
• Contact information, 
• Specific needs, 
• Upload additional documents. 

You CANNOT update for you and your family members: 

• Personal information such as name, date of birth, national number, nationality, etc.
• Photographs,  
• Add new family members (unless you request a new appointment),
• You can never change the e-mail address you used for signing up.    

When you complete your registration with UNHCR and obtain an asylum-seeker certificate, you will still be able to access your account, but your information will be ‘frozen’ in the online tool.

You can still log in and view what you submitted, but you will no longer be able to update any information except your contact information (phone number, WhatsApp number).   

• Any changes to your case, such as updates to your family composition or any other information recorded during an in-person interview with UNHCR, will not be reflected on your account.