How will my resettlement case be affected?

  • During this period UNHCR is not able to conduct resettlement interviews; however, UNHCR may contact you by phone to provide updates on your individual case status. Please ensure that you have provided UNHCR with your current telephone number.
  • There is currently no indication that resettlement programs will be cancelled, however, there may be a long delay before refugees whose case was submitted to a resettlement country are interviewed by the authorities of that country. If you have already been interviewed by a resettlement country, a decision on your case may take longer than usual.
  • There is a temporary hold on all departure arrangements for refugees to travel to countries which have offered to resettle them. It is not known how long resettlement departures will be postponed. If you have been accepted for resettlement, UNHCR or IOM will contact you as soon as it is possible to arrange your travel.
  • All services provided by UNHCR and IOM are free of charge. If you are requested to pay money for travel or assistance, please notify UNHCR immediately.