Latest News

Current Situation, Protect yourself and your Family

📣This message is shared though the UNHCR WhatsApp communication📣 Stay alert to protests, roadblocks, or other restricted movement in your area in the coming days and avoid large gatherings. Remember that you are best placed to make a decision about your own safety and surroundings. UNHCR services remain open during regular business hours unless otherwise […]

Updated Primary Health care Centers and UNHCR Contracted Hospitals

📣This message is shared though the UNHCR WhatsApp communication📣 If you need to visit a doctor for an acute or chronic illness, to vaccinate your children, for antenatal and postnatal care, family planning, or access to any other primary healthcare service, you can consult the list of supported Primary Healthcare Centers on the HELP Lebanon […]

Closure of UNHCR National Call Center for Eid el Fitr

📣This message is shared though the UNHCR WhatsApp communication📣 Please be informed that UNHCR’s National Call Center is closing at 12:00 PM on Tuesday 9 April, and will be closed on Wednesday 10 April for Eid el Fitr Holiday.

Results of 2023-2024 Participatory Assessment

Each year, UNHCR and key actors conducts structured dialogue—Participatory Assessments (PA)—with women, men, boys and girls of diverse backgrounds to understand the risks they face and to seek their suggested solutions. The outcomes are intended to inform UNHCR programmes and activities. Between November and December 2023, UNHCR Lebanon and eight partners engaged 200 refugees in 22 […]

21 New Cash Withdrawal Locations 

📣This message is shared through the UNHCR WhatsApp communication📣 If you receive cash assistance from UNHCR or WFP, you can now withdraw your assistance from 21 new BoB Finance branches (2 in Bekaa, 2 in BML, 5 in the South & 12 in the North). Click this link to know how to find the nearest […]

Call for Applications – Habesha Protection Scholarship 2024

📣This message is shared though the UNHCR WhatsApp communication📣 The Diálogo Intercultural Mexicano, A. C. (DIME) invites Syrian refugees and asylum seekers in Lebanon to apply for the Habesha Protection Scholarship for the pursuit ofbachelor or master degrees in Mexico. 🔍To be considered, applicants must meet the following eligibility criteria: 📅 Deadline for submission of applications: […]

Irregular Journeys – Increased hardship and dependency after failed irregular journeys

📣This message is shared though the UNHCR WhatsApp communication📣 After failed irregular journeys, passengers often end up in a far more difficult and dangerous situation than before they left, with no money, high debt, and no house to go back to. In recent years, people who attempted irregular journey ended up stranded in countries of […]

📢 Call for applications – Scholarship opportunity for post graduate studies at the American University of Beirut📢

📣This message is shared though the UNHCR WhatsApp communication📣 The American University of Beirut (AUB) invites youth from Lebanon and the African continent to apply for its Mastercard Foundation Scholars Program, which grants successful applications a full scholarship to pursue a Master’s degree of their choice at the AUB during the 2024/25 academic year. Female […]

Beware of the Physical Safety Risks Involved with Irregular Journeys

📣This message is shared though the UNHCR WhatsApp communication📣 What you are about to watch, is based on the personal testimonies of a family that attempted an irregular sea journey: For more information on risks associated with irregular journeys by sea or land, please visit the Risks of Irregular Travel on the UNHCR Lebanon HELP […]

Irregular Journeys – Understanding the Risks  

📣This message is shared though the UNHCR WhatsApp communication📣 Before deciding to embark on an irregular journey from Lebanon, consider the serious risks involved for you and your family. Smugglers often do not tell the truth about the many risks in the journey. They are motivated by profit and do not care about your safety.  […]

Maintenance of Khadamaty Machines

📣This message is shared though the UNHCR WhatsApp communication📣 The Khadamaty machines will undergo maintenance until mid-March.    Before you go to a Khadamaty machine, please check whether the machine is functioning or out of service through the dedicated page on the HELP Lebanon website or by calling the community center hosting the machine. For […]

⚠️Beware of Fake UNHCR TikTok Accounts⚠️

📣This message is shared though the UNHCR WhatsApp communication📣 Fraudsters and smugglers pretending to work for UNHCR are promising resettlement and offering to facilitate irregular journeys from Lebanon. They are sharing fake success stories of refugees who have reached Canada, Australia and other European countries. These are scams! UNHCR does not have an official TikTok […]

Call for applications for AMIDEAST’s Safar-Ibiary Syrian College Preparation Program

📣This message is shared though the UNHCR WhatsApp communication tree📣 If you are a Syrian living in Lebanon currently enrolled in grade 10 or 11, you can now apply for AMIDEAST’s Safar-Ibiary Syrian College Preparation Program and win a scholarship to pursue an undergraduate degree at an American college or university. 🔍To be considered, you […]

NEW Online Contact Form on the UNHCR Help Lebanon website

📣This message is shared though the UNHCR WhatsApp communication tree📣 As of 7 February 2024, UNHCR is no longer processing any refugee emails received at [email protected]. To submit your question or concern we invite you to contact us through our new online contact form on the HELP Lebanon website. You do not need a personal […]

Call for applications – opportunity for Syrian refugees to study a Master’s degree at a Japanese University

📣This message is shared though the UNHCR WhatsApp communication tree📣 Through the Japanese Initiative for the Future of Syrian Refugees (JISR), the Japan International Cooperation Agency (JICA) is welcoming applications for post graduate studies in Japan for the academic year 2024-2025. 🔍To be considered, applicants must meet the following requirements: 📅 Deadline for submission of […]

⚠️Beware of False Information on Winter Cash Assistance⚠️

📣This message is shared though the UNHCR WhatsApp communication📣 Fraudsters pretending to work with UNHCR are circulating false information on Facebook and TikTok claiming that UNHCR is providing winter cash assistance. This is not true. We remind that due to reduced funding, UNHCR is not providing winter cash assistance this year. Please check this Help […]

How to protect your children from the dangers of celebratory shooting  

📣This message is shared though the UNHCR WhatsApp communication tree📣 Every year children fall victim to celebratory shooting in Lebanon. To keep them safe, educate your children about the related dangers and teach them to go inside and stay away from windows and balconies when they hear shooting.   We recommend you watch this short […]

Job-seeking Advice for Refugees

📣This message is shared though the UNHCR WhatsApp communication tree📣 Do you need advice on how to enter and navigate the international job market? Through this page, Job-seeking advice for refugees, you can find trusted and accurate information about finding a job in a third country.    This page includes information about: PLEASE NOTE: In Lebanon, […]

The New Access to Education Page

📣This message is shared though the UNHCR WhatsApp communication tree📣 Check out the newly updated page, “Access to Education,” on the UNHCR Help Lebanon website. On this page, you will find information and answers to frequently asked questions about:

USAID Scholarship Opportunity

📣This message is shared though the UNHCR WhatsApp communication📣 Are you looking to pursue an undergraduate degree in Lebanon, and do you meet the following criteria? If so, we invite you to apply for the USAID Higher Education Scholarship Program (HES) to study at the American University of Beirut (AUB) or the Lebanese American University (LAU) in […]

Closure of UNHCR National Call Center for New Year

📣This message is shared though the UNHCR WhatsApp communication📣 Please be informed that UNHCR’s National Call Center is closing at 12:30 PM on Friday 29th of December and will be closed on Monday 1st of January for New Year.

Closure of UNHCR National Call Center for Christmas

📣This message is shared though the UNHCR WhatsApp communication📣 Please be informed that UNHCR’s National Call Center is closing at 12:30 PM on Friday 22nd of December and will be closed on Monday 25th of December for Christmas.

Winter and Fire Safety Measures during the Cold Season

📣This message is shared though the UNHCR WhatsApp communication📣 As the winter season unfolds, we want to ensure that you stay safe and warm during this cold time. Check out the winter safety tips to help you navigate the winter weather. To prevent and respond to fire incident during the winter, click here to learn […]

10 New Cash Withdrawal Locations 

📣This message is shared though the UNHCR WhatsApp communication📣 If you receive cash assistance from UNHCR or WFP, you can withdraw your cash assistance from 10 new BOB Finance branches now (4 in Bekaa, 2 in the North, 3 in Mount Lebanon and 1 in the South).  Click this link to know how to find […]

Beware of Fraud on Winter Cash Assistance

📣This message is shared though the UNHCR WhatsApp communication📣 Fraudsters pretending to work with UNHCR are circulating fraudulent messages concerning winter cash assistance on Facebook and TikTok!  This year, UNHCR will not provide winter cash assistance due to reduced funds. These fraudsters are trying to mislead you!  Do not engage with fraudsters and do not […]

Beware of Fraudulent Schemes Leading to Abduction

📣This message is shared though the UNHCR WhatsApp communication📣 Fraudsters pretending to work for UNHCR or its partners continue to contact refugees via social media platforms, promising resettlement and offering appointments to refugees. Refugees have been abducted by these criminals and detained in remote border areas in return for ransoms. In several cases the detainees […]

Changes to Health Care Coverage for Persons Known to UNHCR in 2024

📣This message is shared though the UNHCR WhatsApp communication📣 Due to reduced global funding, UNHCR will reduce the health care coverage for persons known to UNHCR in 2024. Limited funds will be prioritized for interventions that are likely to have the greatest impact for patients. As of 1 January 2024, the following changes will be […]

Effects of and Response to Exposure to White Phosphorus

📣This message is shared though the UNHCR WhatsApp communication📣 Know the effects of exposure to white phosphorus and what to do in case of exposure. White phosphorus is a white/yellow waxy substance that smells like garlic. It is often used by armed forces in situations of conflict to illuminate battlefields or start fires. It ignites […]

Beware of Fraudulent Cash Programs

📣This message is shared though the UNHCR WhatsApp communication📣 Fraudsters pretending to be humanitarian workers are encouraging widowed women and others to contact them via social media, promising cash or other forms assistance in exchange for 10 USD. These fraudsters are trying to deceive you for their own profit! Do not engage with them and […]

Update on Data Sharing

📣This message is shared though the UNHCR WhatsApp communication📣 This is an update to the notice on data sharing that UNHCR sent you in August. In August, UNHCR and the Government of Lebanon reached an agreement to share basic personal data in accordance with global data protection standards. To implement the August agreement, UNHCR will […]

The New Community Development Centers Page

📣This message is shared though the UNHCR WhatsApp communication📣 Check out the newly added page, “Community Development Centers”, on the UNHCR Help Lebanon website.

Mental Health Support Services

📣This message is shared though the UNHCR WhatsApp communication📣 Painful life experiences can affect the mental health of anyone, anytime. By listening to, and encouraging each other to seek support when needed, we can all play an important role in improving our individual and collective wellbeing. You can access information on mental health and psychosocial […]

Fraudulent Cash Programmes

📣This message is shared though the UNHCR WhatsApp communication📣 Beware of fraudulent cash programmes! The UN does not have a chatbot on Telegram through which it offers cash assistance to refugees. Do not share your personal information with anyone you do not trust. Remember all UNHCR and partner services are free of charge.  If you have […]

Results of 2022-2023 Participatory Assessment

Each year, UNHCR and key actors conducts structured dialogue—Participatory Assessments (PA)—with women, men, boys and girls of diverse backgrounds to understand the risks they face and to seek their suggested solutions. The outcomes are intended to inform UNHCR programmes and activities. Between October and December 2022, UNHCR Lebanon and 17 partners engaged 555 refugees in 49 […]

Khadamaty

📣This message is shared though the UNHCR WhatsApp communication📣 Do you know what Khadamaty is and what it can do? It’s a self-service machine through which you can access some of UNHCR’s services without approaching or calling UNHCR. Through the Khadamaty, you can: For more information, check out the Khadamaty page on the UNHCR Help […]

Beware of Fraudsters Promising Resettlement!

📣This message is shared though the UNHCR WhatsApp communication📣 Fraudsters pretending to work for UNHCR or its partners continue to contact refugees, including via social media, promising resettlement. Do not pay any money! Do not share any of your personal information! Remember that all services by UNHCR and its partner are ALWAYS free of charge! […]

WhatsApp GRM announcement

📣This message is shared though the UNHCR WhatsApp communication📣 If you have not been selected by UNHCR and WFP to receive cash for basic needs or food starting December 2023, you can submit a claim for reconsideration between 30 October and 11 December 2023. Claims can be submitted through: Only submit one claim per family. […]

Registration for Second Shift Schools

We would like to inform all parents that registration in second shift schools starts on 30 October and ends on 23 November for previously registered refugee students in all grades and new students in KG3 and Grade 1. The date of registration for new students in grades 2 and above will be announced at a […]

Notice from UNHCR

📣This message is shared though the UNHCR WhatsApp communication📣 In difficult and uncertain times, it is normal for families to fear for the physical and mental wellbeing of their loved ones. Here are some tips to support you.

Protect Yourself from Exploitation at ATMs!

📣This message is shared though the UNHCR WhatsApp communication📣 Never give your Red Card or PIN code to anyone you do not trust! Several refugees have recently had their cards stolen by fraudsters who pretend to offer their support in redeeming assistance at ATMs. How do these fraudsters operate? After receiving your card and PIN […]

Stop Fraud

📣This message is shared though the UNHCR WhatsApp communication📣 Do not participate in fraud and do not fall victim to fraud! You have a responsibility to protect yourself and UNHCR from fraud! Fraud has serious consequences including losing access to UNHCR assistance and other services! Please note that ALL our services are ALWAYS FREE OF […]

Beware of Fraudulent ‘UN Doctors’

📣This message is shared though the UNHCR WhatsApp communication📣 Fraudsters pretending to be from UNHCR keep contacting refugees and promising access to resettlement through medical certificates! They promise support with translation and stamping if you pay them money! Do not pay any money! Only this year, hundreds of refugees have reported to UNHCR having lost […]

Information on Rights and Obligations regarding Electricity Consumption

As a refugee in Lebanon, it is your right to access basic services such as electricity. However, just as any other person living in Lebanon, it is your responsibility to pay for the electricity you consume. UNHCR does not pay for electricity or the installation of meters to/by Électricité du Liban (EDL) on behalf of refugees. […]

Beware of Fraudulent SMS’ Promising Resettlement

📣This message is shared though the UNHCR WhatsApp communication📣 Fraudsters pretending to work for UNHCR are sending SMS’ promising resettlement. This is fraud! UNHCR never communicates on resettlement via SMS, WhatsApp or any other social media platform! Remember that services from UNHCR its partner are ALWAYS free of charge! If you have been a victim […]

Beware of Risks of Exploitation

📣This message is shared though the UNHCR WhatsApp communication📣 Fraudsters pretending to work for the Red Crescent are contacting divorced and widowed women via WhatsApp promising cash assistance. Do not engage with them, they are trying to deceive you for their own profit! You can protect yourself from exploitation or abuse, including of a sexual […]

Beware of Fraudsters!

📣This message is shared though the UNHCR WhatsApp communication📣 Do not believe anyone promising to facilitate resettlement or visas to other countries in exchange for money. This is fraud! Do not share your personal information and documentation with anyone. If you suspect fraud, please report it to UNHCR at 04726111 or send us an email […]

Notice on Data Sharing

📣This message is shared though the UNHCR WhatsApp communication📣 Yesterday, UNHCR and the Government of Lebanon issued a press statement on personal data sharing, informing that: UNHCR already shares data with the Government of Lebanon for different purposes, to ensure needed protection and assistance. When you first approached UNHCR, we informed you that your basic […]

Call for Applications for the 2023/2024 DAFI scholarship program

📣This message is shared though the UNHCR WhatsApp communication📣 Apply now to become a DAFI scholar at the Lebanese International University for the academic year 2023/2024! The deadline to apply is 14 August 2023. For more information, please visit: UNHCR Tertiary Scholarship Programme Online Platform (scholarshipsplatform.com). Please note that to access the link, you will […]

Warning about Fraudulent Promises of Cash Assistance

📣This message is shared though the UNHCR WhatsApp communication📣 Fraudsters pretending to work for UNHCR are falsely promising cash assistance to refugees who fill out an online survey. This is fraud! Please do not fill out the questionnaire! These people want to cause you harm. If you suspect fraud, please report it to UNHCR at […]

Stop Fraud

📣This message is shared though the UNHCR WhatsApp communication📣 Do not participate in fraud and do not fall victim to fraud! You have a responsibility to protect yourself and UNHCR from fraud! Fraud has serious consequences including losing access to UNHCR assistance and other services! Please note that ALL our services are ALWAYS FREE OF […]

Fire Safety Measures during Heatwaves

📣This message is shared though the UNHCR WhatsApp communication📣 High temperatures increase the risks of fire outbreaks, and present health risks, especially for older persons, children, and those with pre-existing medical conditions. Here are a few important tips to help you stay safe: What you can do to prevent fires: What you can do to […]

Beware of Fraudulent ‘UN Doctors’

📣This message is shared though the UNHCR WhatsApp communication📣 Fraudsters pretending to be from UNHCR keep contacting refugees and promising access to resettlement through medical certificates!  They make you believe they will help you with translation and stamping if you pay them money! Do not pay any money! Do not share any personal information or […]

Beware of Fraudulent Migration and Asylum Schemes 

📣This message is shared though the UNHCR WhatsApp communication📣 Fraudsters pretending to work with UNHCR are promising to facilitate visas and access to asylum in Canada. This is fraud! Do not fall victim to such fraudulent schemes! Do not share your personal information and documentation with anyone. Remember all UNHCR and partner services are free of charge. If you suspect […]

Registration for MEHE’s Summer School

📣This message is shared though the UNHCR WhatsApp communication📣 Registration for MEHE’s summer school is now open for all children, including Syrian children enrolled in public and semi-private schools (morning or afternoon shifts). You can register your child at selected schools from 9:00 AM to 2:00 PM, until Saturday 8 July. For more information and […]

Get your Housing Attestation through your Smartphone or Khadamaty!

📣This message is shared though the UNHCR WhatsApp communication📣 From 3 July 2023, if you are eligible for a housing attestation, you can request it by calling the UNHCR National Call Center at 📞04726111 and expect to receive it through an 📨SMS sent to your mobile phone (smartphone only). You can also request it through […]

Change of Phone Number for the UNHCR National Call Center

📣This message is shared though the UNHCR WhatsApp communication📣 As of Monday 3 July 2023, the UNHCR National Call Centre phone number will change to 04726111. Please note that 01903014 will no longer be in use as of then.

Closure of National Call Center for Eid el Adha

📣This message is shared though the UNHCR WhatsApp communication📣 Please be informed that UNHCR’s National Call Center is closing at 12 on Tuesday 27 June, and will be closed on Wednesday 28 June for Eid el Adha.

Beware of Fraudsters Promising Cash Assistance

📣This message is shared though the UNHCR WhatsApp communication📣 Remember all assistance and services of UNHCR and its partners are FREE OF CHARGE! Anyone promising you cash assistance against payment of a fee, is trying to exploit you for their own profit. Do not engage with them! If you have been a victim or are […]

What is Considered Fraud?

📣This message is shared though the UNHCR WhatsApp communication📣 Giving your UN paper or other personal documents to another person so they can access UNHCR supported health care services is fraud, even if you just want to help that person. Asking for any amount of money or favours in return for helping someone access health […]

Fraudulent Promises of Support with Birth Deliveries

📣This message is shared though the UNHCR WhatsApp communication📣 Beware of fraudsters promising to pay for birth deliveries if you share your personal information with them. This is fraud! Do not share your personal information with anyone promising to assist you in return. They are trying to deceive you for their own profit. If you […]

Beware of Fraudsters Promising Resettlement

📣This message is shared though the UNHCR WhatsApp communication📣 Fraudsters keep spreading fraudulent information via private phone calls, WhatsApp messages and Facebook, promising resettlement in exchange for money. DON’T BE DECEIVED! THIS IS FRAUD! Please note that ALL our services are ALWAYS free of charge! If you have been a victim of or are aware […]

Report Fraud!

📣This message is shared though the UNHCR WhatsApp communication📣 Beware of fraudsters trying to contact you via phone or social media platforms, asking information from you and promising access to resettlement or other services against the payment of fees. Do not participate in such fraudulent schemes! Protect your personal information and do not get deceived! […]

Beware of False Information on Red Card

📣This message is shared though the UNHCR WhatsApp communication📣 It came to our attention that false information is spreading via WhatsApp saying that WFP has loaded Red Cards with $25 per family member. This is not true, fraudsters are trying to mislead you. Please note that WFP only communicates via 📨SMS. If in doubt about […]

Beware of False Information

📣This message is shared though the UNHCR WhatsApp communication📣 If you see a letter or message on social media claiming that the UN is supervising the forced return of Syrians in Lebanon, please know that this is not true. Fraudsters are trying to mislead you with false information. We ask that you do not reshare […]


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