Year: 2026

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Scammers pretending to work for UNHCR or to be lawyers continue to contact refugees, including through phone calls and social media, promising resettlement in exchange for money or services.

Remember: Resettlement services and all humanitarian aid are free of charge.

Be cautious of lawyers or organizations claiming to have influence over UNHCR resettlement processes and requesting money in exchange for their service.

Be alert: Keep personal information and identification documents safe and confidential. Only share personal information with trusted aid agencies and authorities if asked.

If in doubt: pause, reflect, and ask to verify.

Stay informed: help.unhcr.org/lebanon/welcome/report-fraud

Report Fraud: If you are unsure if a message is fraudulent or if you have been a victim of fraud: Call UNHCR: 04726111 or write help.unhcr.org/lebanon/contact-us

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Please be informed that UNHCR’s National Call Center will be closed on Friday 1 May for Labor Day.

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In these difficult days, many people are feeling shocked, sad, confused, or overwhelmed after losing someone their age.
Whatever you are feeling is valid. You are not weak, and you are not alone.

If things feel too heavy, please talk to someone you trust, such as a family member, friend, teacher, or other trusted adult.

You can also get free and confidential emotional support anytime by calling 1564.
This hotline is available 24/7, and someone is there to listen and support you.

Let’s also be mindful of what we share online, avoid spreading videos, rumors, or painful details, and check in on each other.

You don’t have to carry this alone. Help is here. ❤️

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Scammers continue to make false promises through phone calls and social media, claiming they can facilitate resettlement.  

Some scammers may ask you to translate medical reports and direct you to specific locations in exchange for money. 

Remember: Resettlement services and all humanitarian aid are free of charge

Be alert: Keep personal information and identification documents safe and confidential. Only share personal information with trusted aid agencies and authorities if asked.

If in doubt: pause, reflect, and ask to verify.

Stay informed: help.unhcr.org/Lebanon

Report Fraud: If you are unsure if a message is fraudulent or if you have been a victim of fraud: Call UNHCR: 04726111 or write help.unhcr.org/lebanon/contact-us

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⚠️ Alert for Children

Unexploded objects are very dangerous and can explode at any time. Watch out for any strange looking objects that may catch your attention.

 Do not go near them
 Do not touch them
 Do not try to burn them or throw stones at them
 Do not take them apart or play with them
 Do not kick or step on them

Call for help or call the Lebanese Mine Action Center at 05956143

To learn more about how to stay safe if you see an explosive object, check the flyer or ask an adult to explain what it says.

If you are under 18, you can find more information here: help.unhcr.org/lebanon/are-you-under-18

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If you have been displaced by the current situation and are considering returning to your home or village, remember:

• The situation in Lebanon and in the region remains highly volatile
• Your home or village may still be affected by airstrikes, military presence, or explosive objects
• Falling debris and hidden hazards may impact your safety

If you still plan to return: exercise caution. Please refer to this message: help.unhcr.org/lebanon/en/2024/11/29/are-you-considering-return-to-your-town-or-village

For important hotlines, to find support for missing family members, and for guidelines on speaking with children during times of uncertainty and for keeping yourself and your family safe from explosive objects, visit: help.unhcr.org/Lebanon/emergency

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Refugees can now update their phone number and address directly through the MyUNHCR portal without needing to contact UNHCR.

Always verify the MyUNHCR online link before clicking: lb.myunhcr.id

For step-by-step guidance and general information on MyUNHCR: help.unhcr.org/lebanon/myunhcr

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Know the effects of exposure to white phosphorus and what to do in case of exposure.

White phosphorus is a white/yellow waxy substance that smells like garlic. It is often used by armed forces in situations of conflict to illuminate battlefields or start fires. It ignites instantly when in contact with oxygen.

White phosphorus sticks to surfaces like skin and clothing and can cause deep and severe burns. When burning it causes dense, white and harmful smoke.

For more information on the effects of white phosphorous and how to provide immediate care for a person exposed to it, please refer to the leaflet below produced by the Ministry of Public Health and the World Health Organization. For urgent health and emergency support, please contact the Ministry of Public Health at 1787 or 1214, the Lebanese Red Cross (ambulance service) at 140, or the Lebanese Red Cross hotline at 1760.

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During these difficult times, the Step-by-Step programme may help you cope.

Step-by-Step is a free and confidential mental health support programme designed to help people manage stress, difficult emotions, and symptoms of anxiety and depression. It is a 5-week, evidence-based programme developed by the World Health Organization in collaboration with the Ministry of Public Health – National Mental Health Programme in Lebanon.

The programme is available through a mobile app or website and includes weekly phone support from trained helpers. It is free of charge and respects your privacy.

To know more about this program, you can visit the website, or download the Step-by-Step application through the Apple store, or through Playstore.

If you have any questions, you can contact them via WhatsApp at 81820474, or by email at [email protected].

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Please be informed that UNHCR’s National Call Center is closing at 12:00 PM on Friday 10 April, and will be closed on Monday 13 April for Easter holiday.