Help for refugees and asylum-seekers in Türkiye

UNHCR is aware of information circulating on various social media and the news about a recent data leak containing personal information of foreigners, including those of Syrian refugees. The Ministry of Interior and PMM have confirmed that the current leak contains data dating back to September 2022, where the data of Turkish citizens and foreigners was made public.

UNHCR understands that this leak may raise concerns or anxiety within your communities, and UNHCR continues closely monitoring the situation and any risks posed to refugees in Türkiye.

In light of these circumstances:

  • Be vigilant against fraudsters who might attempt to access your personal data or to engage you through deceptive phone calls, text messages, emails, and social media sites.
  • Be cautious when any unknown person contacts you unexpectedly on your phone or online and requests that you share or confirm your personal information including your name, ID number, address, bank information among others.
  • Monitor your e-Devlet account regularly to check for any irregular data use.

If you come across anything suspicious or believe that your data is at risk, please report it immediately to PDMM in your province or to PMM using the below hotlines:

  • General Emergency Hotline 112
  • Foreigners Communication Center (YIMER) 157 line

You can also contact UNHCR through its Counselling Line by calling 4444868 between 9.00 to 17.00 Monday through Thursday, and from 9.00 am to 16.00 pm on Friday.

Alternatively, you can email UNHCR at [email protected]

أهلا بك! هذا الموقع متوفر أيضا باللغة العربية
خوش آمدید‍! این سایت به زبان فارسی نیز قابل دسترسی می باشد
Hoş geldiniz! Bu sitenin Türkçe sürümü de bulunmaktadır.

Welcome to the ‘Help’ website run by UNHCR, the UN Refugee Agency. Here, refugees and asylum-seekers can find information to help them know more about their rights, obligations and the services available to them. Take a look around and discover what you need to know about your stay in Türkiye, including where you can go to seek further assistance.

Read about key issues

Please share relevant information with your family and friends, and check back to stay up to date on news and developments.

Looking for other information? Visit our other websites.

If you’re trying to find out about available services and assistance near you, visit the Services Advisor website for Türkiye. You’ll be able to search and find information, including contact details and opening times, of service providers in your area.

To Stay up to date with information relating to your rights, obligations and the services available follow our Facebook information board page

The UNHCR Counselling Line can be reached on 4444868 . It is available from 9.00 to 17.00 on Mondays to Thursdays, and from 9.00 to 16.00 on Fridays. You can receive counselling in Arabic, Persian, Turkish and English. Counsellors speaking French, Urdu, Kurdish and Somali are available upon request.

If you have an individual case with UNHCR Türkiye and are looking for status updates on your case, visit the ‘Results’ website.

And if you’re looking for general information about UNHCR’s role and activities in Türkiye, visit the UNHCR Türkiye website.

Are you outside of Türkiye?  Are you seeking help for relatives abroad? Please select the country you want information about on UNHCR’s HELP homepage or contact your closest UNHCR country office.