We would like to bring to your attention that UNHCR does not provide in-person counselling at any of its offices. If you would like to contact UNHCR for protection and assistance issues or support, please call the UNHCR Counselling Line at 444 48 68 or email us at [email protected]
We are aware that incorrect information is newly circulating, stating that UNHCR offices in Ankara are receiving applications for resettlement. This is not true. Resettlement is not an application-based process. Coming to UNHCR offices will not result in prioritization of your case. UNHCR continuously reviews the situation of refugees in the most vulnerable situations referred by the PMM, to assess whether they meet UNHCR’s resettlement criteria. If your case is under resettlement consideration, UNHCR will contact you, so do not unnecessarily spend your resources and time to come to UNHCR Ankara, it will not have any influence on your case
Resettlement is a solution that enables refugees to move from their country of asylum to another country, where they will receive protection and assistance. UNHCR works with the Republic of Türkiye and third countries to find durable solutions for the most vulnerable refugees who are facing protection risks in the country of asylum.
Resettlement is not a right. It is also not an application-based process. Only few resettlement spots are made available to UNHCR each year, and few refugees meet the strict criteria for submission to resettlement countries. Less than 1% of all refugees around the world are resettled.
Recognition of refugee status does not necessarily mean that a refugee will be referred for resettlement.
UNHCR works in collaboration with the Republic of Türkiye Presidency of Migration Management (PMM) who identifies refugees in the most vulnerable situations to see if the individuals concerned would be eligible for resettlement processing. Final decisions with regards to resettlement are taken by the receiving countries and not UNHCR.
If your case is selected for resettlement consideration, UNHCR will contact you.
If you believe that your case will need extra attention due to your situation of heightened vulnerability, please call the PMM call centre at 157 or the UNHCR Counselling Line at 444 48 68. More information can also be found on Services Advisor.