About UNHCR in Türkiye

Getting in touch with the UNHCR office in Türkiye

UNHCR Türkiye’s main office is based in Ankara.
The address is: Tiflis Cad. 552. Sok. No:3 Sancak Mah. 06550 Ankara

To get in touch with UNHCR for individual support and assistance, please contact the UNHCR Counselling Line for refugees and asylum-seekers in Türkiye. Our counsellors are trained to counsel you on the procedures, rights and obligations relating to your stay in Türkiye, details on services available in your area, and advice and information relevant to your individual situation.

The UNHCR Counselling Line can be reached on 444 48 68. It is available from 9.00 to 17.00 on Mondays to Thursdays, and from 9.00 to 16.00 on Fridays. You can receive counselling in Arabic, Persian, Turkish and English. Counsellors speaking French, Urdu, Kurdish and Somali are available upon request.

Alternatively, you can email UNHCR at [email protected].

What is UNHCR’s role in Türkiye?

The Government of Türkiye leads the response to protect and assist refugees and asylum-seekers in Türkiye. The United Nations High Commissioner for Refugees (UNHCR) provides direct operational support, capacity building and technical advice to the Turkish authorities. As the refugee agency, UNHCR also coordinates the efforts of UN agencies and partners to support Türkiye’s refugee response and to avoid gaps in assistance.

Thanks to UNHCR’s donors for supporting this intervention:

Belgium | Denmark | European Union | Finland | France | Germany | Ireland | Republic of Korea | Kuwait | Netherlands | Norway | Sweden | Switzerland | United Kingdom | United States of America

You can find out more about UNHCR in Türkiye by visiting its main website:

PLEASE NOTE: The information on this HELP Türkiye website is general in nature and may not be applicable in particular circumstances. We advise you to contact UNHCR or UNHCR partners for further advice and/or assistance regarding specific issues or needs you may have.

Related information

Key information for non-Syrians
Key information for Syrians
How to seek help
Reporting fraud and corruption