Where to seek help?


UNHCR

UNHCR, the UN Refugee Agency’s, role in Trinidad and Tobago is to conduct and coordinate interventions and activities for the protection of asylum-seekers and refugees, and seek durable solutions for this population. To fulfill its mission, UNHCR in Trinidad and Tobago works closely with its partners Living Water Community, Rape Crisis Society and the Family Planning Association of Trinidad and Tobago, who play an essential role in ensuring refugees remain in Trinidad and Tobago with dignity.

Telephone: +1 868 235 3810
Address: Princes Court, corner of Keate & Pembroke Streets, Port-of-Spain, Trinidad
Hours of operation: 
Monday to Friday 8:00 am to 4:00 pm, except for UN holidays

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UNHCR’s offices are now open to the public by appointment only.

To schedule or reschedule a registration appointments or to renew your UNHCR card, please contact the Registration Centre:
[email protected]

For information about the status of your asylum process or to reschedule an interviews, please contact:
[email protected]

For general matters, or matters regarding COVID-19 preparation:
[email protected]

The new guidelines regarding UNHCR’s emergency hotlines are as follows:

DAY LINE – +1 (868) 296-3881
Monday – Friday
8 AM – 5 PM

NIGHT LINE – +1 (868) 309-7394
Monday – Thursday
5 PM – 8 AM
(10 PM – 6 AM WhatsApp, text or voice messages only)

WEEKENDS – +1 (868) 309-7394
Friday – Monday
24 HOURS
(10 PM – 6 AM WhatsApp, text or voice messages only)

Please note that the UNHCR emergency hotline number +1 (868) 280-3529 has been discontinued.

 


Living Water Community (LWC)

Living Water Community (LWC) is the implementing partner of UNHCR in Trinidad and Tobago. UNHCR works with LWC to ensure that asylum-seekers and refugees have a dignified stay in Trinidad and Tobago. LWC undertakes the reception of asylum claims and facilitates the registration of asylum-seekers with UNHCR. LWC also provides assistance with local orientation and information regarding housing, health, education, documentation, security and other social services to asylum-seekers and refugees.

ADJUSTED HOURS FOR LIVING WATER COMMUNITY OFFICES DUE TO COVID-19 RESPONSE

All Living Water Community locations will temporarily close to the public until new notice.

To seek asylum, please contact Living Water Community by phone on the following days and telephone numbers:

Monday and Tuesday: 281-8737, 329-0734
Wednesday and Thursday: 279-4422, 296-4271

For general enquiries contact:
Toll Free Number 866-0025 Monday to Friday 8:00 am to 4:00 pm or email [email protected].

For urgent matters contact:

+1 (868) 296 3562 (SMS/WhatsApp).

Visit lwcrefugee.org for more information.


Rape Crisis Society of Trinidad and Tobago (RCSTT)

ADJUSTED HOURS FOR RAPE CRISIS SOCIETY DUE TO COVID-19 RESPONSE

Rape Crisis Society will be open Monday to Friday 8:00 am to 1:00 pm (Saturday optional) to scheduled appointments only. Walk-ins are temporarily discontinued.

For appointments or to reach the 24-hour Hotline contact: +1 (868) 627 7273

For general matters please contact: [email protected]

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UNHCR has partnered with Rape Crisis Society (RCSTT) to provide counselling and psychological support services to survivors of trauma, sexual and gender-based violence and domestic violence. They also provide general counselling support to persons dealing with stress or depression.  Persons of all ages can access their services by appointment and all sessions are private and confidential.

Telephone: +1 868 627 7273 (for English and Spanish)
If you require the assistance of an interpreter you may contact [email protected] or call UNHCR.
Email: [email protected]
Address: Locations in North and South Trinidad
Hours of operation:  Monday to Friday 8:30 am to 4:00 pm (Saturday optional), except for Public Holidays. Appointments available by request. Saturday appointments may be available upon request.


Family Planning Association of Trinidad and Tobago (FPATT)

ADJUSTED HOURS FOR FAMILY PLANNING ASSOCIATION CLINICS DUE TO COVID-19 RESPONSE

All Family Planning Association clinic locations will temporarily close to the public until new notice.

For general enquiries contact:
Community Liaison +1 868 484 5905 (for English and Spanish)

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The Family Planning Association of Trinidad and Tobago (FPATT) is an NGO providing sexual and reproductive healthcare services since 1956, advancing the sexual and reproductive health and rights (SRHR) in the country.

FPATT has established safe spaces to access healthcare services delivered by trusted, reliable healthcare providers. Their static clinics are designed to foster the feeling of safety, confidentiality and high-quality service. All clinics offer private, fully enclosed reception, triage, and examination areas.

Community Liaison: +1 868 484 5905 (for English and Spanish)

North Clinic (Port of Spain)
Telephone: +1 868 623 4764
Fax: +1 868 625 2256
Email: [email protected]
Address: 79 Oxford Street, Port of Spain (Corner Oxford Street and Charlotte Street), Trinidad
Hours of operation: 7:00 am to 3:00 pm, Monday to Friday, except for Public Holidays.

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South Clinic (San Fernando)
Telephone: +1 868 652 3065
Fax: +1 868 652 3491
Address: 6A Lord Street, San Fernando, Trinidad
Hours of operation: 7:00 am to 12:30 pm, Monday to Friday, except for Public Holidays.

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Refugee Unit, Immigration Division of Trinidad and Tobago

IMPORTANT UPDATE FROM THE REFUGEE UNIT

If you are an asylum-seeker or refugee who reports to the Refugee Unit in the Government’s Immigration Division, please e-mail [email protected] one week before the expiration of your Order of Supervision.

In your e-mail, please submit the following:

  1. Scanned copy of the Order of Supervision
  2. Full name
  3. Contact number
  4. Email Address

If you do not have a scanner at home, here is a list of scanning apps you can download to your smartphone.

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The National Policy to Address Refugee and Asylum Matters in the Republic of Trinidad and Tobago was adopted by Cabinet in June 2014. The Policy provides for a phased approach to develop a national refugee status determination (RSD) mechanism and to govern the transition of responsibilities for RSD procedures from UNHCR to the Government of Trinidad and Tobago. Within the framework of the Policy, the Refugee Unit of the Immigration Division was created and Standard Operating Procedures and legislation are being drafted.

The Refugee Unit works in close coordination with UNHCR and LWC to ensure that asylum-seekers and refugees are also registered with the Government, facilitates local integration in accordance with the current legislative framework, when applicable, liaises with other authorities to confirm the asylum-seeker or refugee status, and raises awareness about the situation of refugees and asylum-seekers in Trinidad and Tobago.

Telephone:  +1 868 225 4664 ext. 1169
Email: [email protected]
Address: Government Campus Plaza 3-9 Richmond Street Port of Spain Trinidad
For Refugees and Asylum-seekers, Permanent Residence and Citizenship and Extensions (Variations), Student Permit, Visas, Certificate of Immigration Services.
Hours of operation: Monday to Friday 8:00 am to 4:00 pm, except for Public Holidays

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