The importance of documentation

Every person, regardless of age, must be documented. Asylum-seekers and refugees will receive a UNHCR document when they open their claim for asylum. If you are pre-registered with our partner Living Water Community, you will receive a UNHCR certificate. If you are registered with UNHCR you will receive a UNHCR card.

You must ensure that your UNHCR identification document is valid  and that you carry it with you at ALL times.

Forgery of Documents

Forged documents can negatively impact you asylum claim. Ensure that all identification and supporting evidence you provide are verifiable.

Forgery of documents will be reported to the authorities. If you are offered fraudulent UNHCR documentation, report the situation to UNHCR at [email protected] as soon as possible.

Renewals of UNHCR documents

Renewal of your UNHCR document can be completed on the date of its expiry, or if the document has already expired 

 You can request the renewal of your UNHCR certificate directly to Living Water Community through WhatsApp at +1 (868) 329-0734, Monday to Thursday from 8:00 am to 1:00 pm. 

 You can request the renewal of your UNHCR card at the UNHCR office from Monday to Friday from 2:00 pm to 4:00 pm. Requests for renewal of your UNHCR card can also be made at [email protected]. 

Lost or Stolen Asylum Documents

If your UNHCR documents have been lost, robbed, deteriorated, confiscated or destroyed, you should immediately contact Living Water Community to replace the UNHCR certificate, or UNHCR to replace the UNHCR card.