More Relevant Information

UNHCR is doing everything possible to ensure the continuity and strengthening of its services and assistance in Ukraine and neighboring countries. However, UNHCR is not involved in the evacuation of any person from Ukraine.

You will find information about UNHCR’s work in Spain at this link.

You can also consult the work and contact details of UNHCR in other countries through the UNHCR HELP website, at this link.

UNHCR has called on all states internationally to keep their borders open and allow the entry of people from Ukraine in need of international protection. Click this link to read UNHCR’s Position on Returns to Ukraine.

UNHCR is doing everything possible to ensure the continuity and strengthening of its services and assistance. However, it is not involved in the evacuation of any person from Ukraine.

UNHCR offices in countries bordering Ukraine have opened information portals (help lines) to help Ukrainian citizens in neighboring countries:

• Ukraine
• Hungary
• Poland
• Romania

If you have suffered a violation of fundamental rights in Spain, or wish to submit a complaint related to any action or services provided directly by UNHCR or through its implementing partners, please contact the UNHCR Representative through this form or by sending an email to: [email protected]

Complaints will be treated confidentially.

Below, you will find the contact details of the Ukrainian Embassy in Spain:

Address: Calle Ronda de Abubilla, 52 28043 Madrid, Spain
Telephone: +34917489360 /: +34 913887178
Website: https://spain.mfa.gov.ua/es 

• Stay informed and connected (via radio, TV, Internet) and follow official advice for your security. Listen to official messages from emergency services, local authorities, and follow the instructions, including curfews.
• Keep a copy (even digital) of your documents in a safe place. The replacement of lost documents will be easier if people can present a copy to the SMS later.
• For advice on how to provide emotional support to children during these difficult times, see pages such as

The Ukraine State Emergency Services (SES) has a WhatsApp helpline for critical updates. To start using the helpline, save the number +380676785917 in your contacts and text the word почати (begin) in a WhatsApp message. Link: https://www.turn.io/news/ukraine-state-emergency-services

There is also a hotline phone number for IDPs at: 0-800-307-711.

UNHCR can be contacted at phone number +38 (044) 288 97 10 and by e-mail: [email protected]. Note that these hotlines are receiving a high number of calls.

UNHCR is doing its outmost to ensure that its services and assistance are continued and strengthened. Please note that UNHCR is, however, not involved in evacuations of any person from Ukraine.

For more information, please see our HELP page in Ukraine: https://help.unhcr.org/ukraine/

Please see the below for information on asylum procedures and where to go for help

• Inthe Czech Republic: UNHCR HELP page: https://help.unhcr.org/czech/ and official government webpage : https://www.mvcr.cz/clanek/informace-pro-obcany-ukrajiny.aspx (hotline number +420 974 801 802). UNHCR can be contacted at [email protected] or by phone +420 776 437 775.
• ForBulgaria: Please see the page of the Bulgarian asylum authorities here: https://gov.bg/bg/ukraine/news/5657 . UNHCR can be contacted at: [email protected] or by phone number: +359 2 98 02 453.
• InHungary: Please see the UNHCR HELP page for Hungary: https://help.unhcr.org/hungary/ and the page of the Hungarian Helsinki Committee: https://helsinki.hu/Ukraine_Guide_2022_02_25_EN.pdf. UNHCR can be contacted at [email protected] or +36 1 336 3060.
• InMoldova: Please the official government webpage: http://bma.gov.md/ro/. Please feel free to contact the Law Centre for Advocates for legal aid: md and the Charity Centre for social aid: www.ccr.md . There is also a webpage with other service providers here: https://dopomoga.life/ UNHCR can be contacted at: [email protected] or by phone +373 22 271 853.
• InPoland: Please see the UNHCR HELP page for Poland: https://help.unhcr.org/poland/ and the Polish government website for Ukrainians: https://www.gov.pl/web/udsc/ukraina-en (scroll down for additional languages and note their hotline at: +48477217575). UNHCR can be contacted by email [email protected] and at +48 22 628 6930.
• InRomania: Please see the UNHCR HELP page for Romania: https://help.unhcr.org/romania/ and the website of our partner, the National Council for Refugees: https://www.cnrr.ro/index.php/ro/. UNHCR can be contacted by phone: +40 723 653 651 (available 24/7) and email: [email protected].
• InSlovakia: Please see the UNHCR HELP page for Slovakia here: https://help.unhcr.org/slovakia/ and the Slovak government website for Ukrainians at: https://ua.gov.sk/en.html. UNHCR can be contacted at [email protected] or by phone +36 1 336 3060.
• In all other countries: Please see the UNHCR HELP pagehttps://help.unhcr.org/ and select the relevant country (in dropdown menu).