UNHCR/ACNUR in Spain

UNHCR/ACNUR Spain strives to protect the rights and well-being of asylum-seekers and refugees in Spain by offering the Spanish authorities advice and collaboration, and providing support to refugee communities.

UNHCR/ACNUR Spain also cooperates with NGOs to help refugees and asylum-seekers exercise their rights and to facilitate their inclusion in Spanish society. In addition, it conducts educational and public awareness activities about international protection.

In Spain UNHCR/ACNUR takes part in the asylum procedure by assessing asylum applications and issuing recommendations. It also has speaking, but not voting, rights on Spain’s Inter-Ministry Commission for Asylum and Refuge (CIAR, in Spanish), which decides the cases that will be allowed, denied or shelved each month.

The offices of UNHCR/ACNUR Spain do not provide legal assistance, nor do we handle assistance or direct aid on an individual basis, but we can offer you information about the asylum system in Spain and put you in contact with specialised organisations that provide these services free of charge. You can find information on this portal and on our website and social media, as well as in person at our offices in Madrid or by telephone.

Finally, we host initiatives that promote collaboration with the refugee communities in Spain. These initiatives include training, communication and consulting with refugees in order to fully understand your challenges and needs in terms of protection and to effectively steer our protection response in Spain. To do this, we have a team of Refugee Focal Point Volunteers who support UNHCR/ACNUR in improving its communication with refugees and we support the creation of social-purpose organisations led by refugees.

The services of UNHCR/ACNUR are free of charge

All the services of UNHCR/ACNUR are free of charge: those provided directly by UNHCR/ACNUR and also those of its implementing partners. If anyone, including an employee of UNHCR/ACNUR or any other organisation, claims they can help you receive a service from UNHCR/ACNUR in exchange for money or some other favor, you should report this immediately to the UNHCR/ACNUR Representative in Spain.

If you would like to file a complaint about any of the activities or services provided by UNHCR/ACNUR in Spain, please send an email to the UNHCR/ACNUR Representative in Spain at [email protected]. Complaints are always handled confidentially.

Contact Details

COVID-19 – IMPORTANT INFORMATION: Since 16 March 2020, the offices of UNHCR/ACNUR Spain have been closed to the public. However, we continue to provide assistance and support during this health emergency by email at [email protected] and under the following telephone numbers:

  • For asylum issues: +34 661 706 462
  • For any other issue:  +34 673 747 950

Telephone assistance hours are from Monday to Friday, 9:30 a.m. to 2:00 p.m. and from 3:00 p.m. to 5:00 p.m.

The offices of UNHCR/ACNUR Spain do not provide legal assistance, nor do we handle assistance or direct aid on an individual basis, but we can offer you information about the asylum system in Spain and put you in contact with specialised organisations that provide these services free of charge.

Contact the UNHCR/ACNUR office in Spain

Contact our team on the ground:

The UNHCR/ACNUR Office in Spain has teams permanently deployed in some of the locations with the highest influx of migrants and refugees into Spain. Thus, it has three teams, one in Melilla, another in Algeciras, which covers the entire province of Cadiz and Ceuta, and the third in Malaga, which also covers Granada and Almeria.

If you are in Ceuta or Melilla, you are seeking asylum and/or you would like to contact UNHCR/ACNUR, the following telephone lines are available to you:


Ceuta

For enquiries about asylum and refuge in Ceuta: +34 658 110 633

  • Opening hours: Monday to Friday 9:30 a.m. to 12:30 p.m. and from 4.30 p.m. to 6:30 p.m.
  • For support in Arabic: Tuesday and Thursday 10:30 a.m. to 12:30 p.m.

Melilla

For enquiries about asylum and refuge in Melilla: +34 653 958 498

  • Opening hours: Monday to Friday 9:30 a.m. to 12:30 p.m. and from 4.30 p.m. to 6:30 p.m.
  • For support in Arabic: Monday, Wednesday and Friday, 10:30 a.m. – 12:30 p.m.