Welcome to UNHCR’s HELP Platform. The protection of refugees and populations displaced by war, conflict, and persecution is the main mission of UNHCR, which seeks adequate and durable solutions for these populations.
UNHCR, the UN Refugee Agency, created this website for refugees, asylum-seekers, and stateless persons. Take a look around and discover what you need to know about your stay in the Czech Republic, including where you can seek further assistance.
You are on a secure site!
🇺🇦 If you are coming from Ukraine: Find more information HERE 🇺🇦
🔎 If you would like to learn about services available in Ukraine: please visit the UNHCR Ukraine Help page 🔎
🆘 EMERGENCY CONTACTS 🆘
In case of urgent need: emergency services – toll-free phone numbers:
112 – General number for emergency services (Police, Fire Service, Emergency Medical Service)
158 – Police
156 – Municipal Police
150 – Fire and Rescue Service
155 – Emergency Medical Service
ℹ️ ABOUT UNHCR IN THE CZECH REPUBLIC ℹ️
If you would like to receive general information on the right to seek asylum and asylum procedures in the Czech Republic, if you have queries about asylum-related services, or if you wish to report a complaint or provide feedback, you can contact UNHCR at:
📧 [email protected]
📞 +420 776 437 775
Please note, that UNHCR in the Czech Republic does not provide legal representation in individual cases. If an asylum-seeker agrees, UNHCR can be present during the asylum interview and review the asylum case file to see if all procedural steps are correct and in line with international law.
This website can give you important information and answers to these questions:
- Information for people arriving from Ukraine
- Where to find help in the Czech Republic
- How to apply for asylum (international protection) in the Czech Republic
- How to get reunited with close family members (family reunification)
- How to enroll in the education system in the Czech Republic
- How to share feedback or a complaint with UNHCR
- How to stay safe when going online
Do you need help for relatives or friends abroad? Visit the overview of UNHCR’s help pages for the various countries or contact directly the local UNHCR country office. This page is continually updated.
For more information about UNHCR in the Czech Republic, please visit:
📢 IMPORTANT ANNOUNCEMENTS 📢