Welcome

UNHCR Romania - Help for refugees and asylum-seekers

If you are coming from Ukraine and need assistance, please do not hesitate to contact us.

If you are coming from Ukraine and need safe, reliable information on access to territory, services available, rights and obligations as well as the application of the Temporary Protection Directive and accessing asylum in Romania, please visit: https://dopomoha.ro/uk

Our partner is present in the field:

Romanian National Council for Refugees (CNRR)
Services: information, legal counselling
Website: https://www.cnrr.ro/index.php/ro/
Email: [email protected]
Hotline: (004) 0730073170
Phone: (004) 0213126210

UNHCR Romania
Office Phone: +40 21 201 7873 (Monday-Friday: 9:00-17:30)
Hotline: +40 723 653 651 (available 24/7)
Email: [email protected]


Welcome to the ‘Help’ website run by UNHCR, the UN Refugee Agency.

Here, asylum-seekers, refugees, and stateless persons can find information about their rights, obligations and the services available to them in Romania.  

We advise you to familiarize yourself with the information on this page and to share it with your family and friends. The page will be continuously updated. If you are looking for information or assistance outside of Romania, please visit the UNHCR Help Homepage.

On this website, you will be able to find information about: 

➡️ Where to seek asylum in Romania

➡️ Who to contact for different types of help 

➡️ Your rights and duties in Romania

➡️ How to contact UNHCR 

➡️ How to report misconduct

➡️ Information for children and young people arriving from Ukraine

➡️ Frequently asked questions  

➡️ Coronavirus (Covid-19)