UNHCR Ukraine - Help for war-affected people, refugees and asylum-seekers

If you are an internally displaced person in Ukraine, a war-affected person in Ukraine, or a returnee in Ukraine click here for more information 

If you are a returnee in Ukraine click here for me information on services available to you

If you are a refugee, a person granted complementary protection or an asylum-seeker in Ukraine, click herefor information on the asylum system in Ukraine 

If you are fleeing Ukraine and are in need of information and support, click here for information on the situation in Ukraine and how to access help in other countries 

Welcome to the Ukraine ‘HELP’ website page of UNHCR, the UN Refugee Agency. This page was created to provide useful information to individuals seeking information or support inside Ukraine.  

If you are seeking information from UNHCR in countries outside Ukraine, you can find this on the HELP pages of those countries. 

For information about UNHCR in Ukraine please visit www.unhcr.org/ua 

For information about humanitarian services please visit https://ukraine.servicesadvisor.net/en 

Due to the current situation, UNHCR Ukraine cannot accept walk-in counselling requests until further notice. You can reach us through our hotline 0-800-307-711 (Mon-Fri 9:00-18:00) or email ([email protected]).  We will try to respond as quickly as possible but, due to the very large number of current requests and the impact of the security situation, it may take us some time to reply. 


The page will be continually updated.

Please always carefully check transportation, accommodation and job offers. Before accepting any offer make sure what it entails. Watch the below video for tips on how to stay safe.