Welcome to the Ukraine ‘HELP’ website page of UNHCR, the UN Refugee Agency. This page was created to provide useful information to individuals seeking information or support inside Ukraine.
Please select the category that best describes your situation to access relevant information and services
Internally Displaced People, War-Affected People
Access information on assistance, services and support available in Ukraine
Returning to Ukraine
Find information and services available upon return to Ukraine
Refugees & Asylum Seekers in Ukraine
Learn about legal support and other types of assistance available in Ukraine
Stateless Persons
Learn about procedures, legal support and assistance available in Ukraine
Leaving Ukraine
How to find information and access support services in other countries
If you are seeking information from UNHCR in countries outside Ukraine, you can find this on the HELP pages of those countries.
For information about UNHCR in Ukraine please visit www.unhcr.org/ua
For information about humanitarian services please visit https://ukraine.servicesadvisor.net/en
Due to the current situation, UNHCR Ukraine cannot accept walk-in counselling requests until further notice. You can reach us through our hotline 0-800-307-711 (Mon-Fri 9:00-18:00) or email ([email protected]). We will try to respond as quickly as possible but, due to the very large number of current requests and the impact of the security situation, it may take us some time to reply.
The page will be continually updated.
Please always carefully check transportation, accommodation and job offers. Before accepting any offer make sure what it entails. Watch the below video for tips on how to stay safe.