Contact

Helpline and Emergency Services

You can contact various NGOs or institutions through specific lines to get other forms of help and support:

➡ To contact UNHCR Helpline dial ? 0800221230 (toll-free line, calls from Slovak tel. number), ?+421268622959 (calls from non-Slovak tel. number).

➡ To contact Children’s Safety Line dial ? 116 111[email protected]

➡ To contact Children’s Safety Line (for Ukrainian children, every Tuesday from 1:30 p.m. to 7:30 p.m.), dial ? 0800500500[email protected]

➡ To contact the Confidence Line for psychological aid dial ? 0907401749

➡ Social assistance in the reception centre is provided by the staff of the non-governmental organisation Slovak Humanitarian Council.

You can contact for emergency services:

➡ For emergency calls dial ? 112.

➡ To call the Police dial ? 158.

➡ To call the Medical Emergency services dial ? 155.

➡ To call the Fire department dial ? 150.

➡ To call the Foreign Police dial ? 0961050701.

➡ If you are a victim of violence call ? 0850111321.

Related information

Contact UNHCR

In case you need assistance, please contact UNHCR Helpline:

Toll-free line: 0800221230 (calls from Slovak tel. number)
Regular landline: +421268622959 (calls from non-Slovak tel. number)

Monday to Friday, 8:00 AM to 5:00 PM


UNHCR In-Person Counselling:

Every Wednesday, 9:00 – 12:00

Center for People with a Foreign Background – LOOM, Česká 267/2, 831 03 Bratislava


UNHCR Slovakia email address: [email protected]


 UNHCR Slovakia Telegram channel: t.me/unhcr_slovakia

Call UNHCR toll-free from your browser

You are about to call UNHCR. If you are ready, please click next to allow microphone access when asked so we can hear you.

Set your browser permissions

Please give permission to access your microphone and geolocation when prompted by your browser. Sharing your location is optional, but enabling your microphone is required for UNHCR operator to hear you.

Example microphone permissions prompt that will appear in your browser:
Example microphone permissions prompt that will appear in your browser: Example

Toll-free call to UNHCR