Emergency Cash Assistance for People Fleeing Ukraine

In this page you will be able to find information about cash assistance available for people arriving from Ukraine. If you are looking for the locations of the centres where you can enrol for this assistance with UNHCR, please click here.

If you have issues with your payment, please report on this link: https://enketo.unhcr.org/x/Hir52zYf 


What is the cash assistance programme in Slovakia?

UNHCR, UNICEF, and the Red Cross are supporting the Ministry of Labour, Social Affairs and Family to provide short-term emergency cash assistance to meet the Material Needs of people who had to flee Ukraine due to the conflict. This is limited assistance to help people with initial needs and transition to their stay in Slovakia.

This programme is separate to the Slovak Government’s social protection programme and is funded by the United Nations and the Red Cross.

Different agencies are providing cash assistance but all will give the same amount. If you are enrolled to receive or are receiving assistance from one organisation, you will not be able to sign up and receive cash assistance from another organisation.


Where can I ask for this cash assistance?

Agencies providing this assistance are enrolling families alongside the Ministry of Labor at the following Registration places: Michalovce, Nitra, Zilina, Bratislava.

You can find the addresses for the Registration places in these cities here.

For information on where the Slovak Red Cross is registering vulnerable households, please visit: https://redcross.sk/ukraine-info-ua/ or chat with their Telegram chatbot here: https://t.me/slovakrc_bot.


Who is eligible for this emergency Cash Assistance provided by humanitarian agencies in support of the MoLSAF programme ?

UNHCR/UNICEF

  • Temporary Protection holders/Asylum seekers that arrived since 24 February 2022 that are in need. Only one family member needs to have left Ukraine on or after 24 February to be eligible.

Slovak Red Cross

  • The Slovak Red Cross is prioritizing cash assistance for the most vulnerable people who are displaced from Ukraine due to the conflict. They must also meet at least one of the following criteria:
  • A single headed household with one or more dependents (children aged 0-17 or people aged 60 or older)
  • Elderly headed household (60 or older)
  • Household with one or more persons with special needs
  • Household with one or more pregnant women
  • Women traveling alone or unaccompanied
  • A head of household unable to read or write in any language
  • Household with at least one member belonging to an ethnic minority group (for example, the Roma community)
  • A household with a member who self-identifies as a person fleeing from sexual and/or gender-based, family or intimate partner violence

How much cash support does the programme give?

If you are eligible, you will get a set amount of EUR. This amount will be calculated based on the number of members in your family and their ages as per the table below up to a maximum amount of 380 Euro per month as set by the government of Slovakia.

The set amount for each family member has been agreed with MoLSAF and will be the same for all people enrolled in the short-term emergency cash programme, even if they receive it from different organisations. If you receive a different amount than another family in the same programme, this is only because their family composition is different.  

For families with a member with a severe disability, it may be possible to receive additional cash assistance based on an assessment. UNHCR and Red Cross will refer these families to UNICEF and IOM who will conduct assessments and based on this, provide support.


How do I enroll?

  • If you are already enrolled with Ministry of Labor, Social Assistance and Family for Material Needs Benefits, you do not need to enroll (register) with UNHCR directly as your data will be shared with UNHCR. Please make sure you have your current phone number that only you are using registered with the Ministry. Without this, UNHCR will not be able to get in touch with you and make the payments. If you need to update your contact details, please visit your nearest nearest Ministry/Bureau office to update them directly with the Ministry.
  • If you are not enrolled with the Ministry of Labor, Social Assistance and Family for Material Needs Benefits, make an appointment to enroll with UNHCR at one of the Registration Centers (Michalovce, Nitra, Zilina, Bratislava) on by clicking the:“Request an appointment” button at the top of this page. You will receive a SMS confirming your appointment date and location. Please note that due to the number of people requesting appointments, this SMS may take a few days to arrive. 
  • If you have not yet applied for Temporary Protection, you can visit the Slovak Red Cross website for information on how to enrol for assistance.

What should I bring to my UNHCR enrolment appointment ?

  • Ukrainian Identification (e.g Travel Passport/Book Passport/NID Card/Birth Certificate)  
  • Slovak Number/Rodne Cislo issued when you were granted Temporary Protection (you can find this number in your Temporary Protection Certificate) 
  • Slovak telephone number. Each family needs their own Slovak telephone number, you cannot share phone numbers (if you do not have a Slovak SIM, you can get a free one at the Michalovce and Bottava (Bratislava) Registration Centres)
  • Slovak Bank Account Number/ IBAN and bank contract (where available) 
  • To enrol for Cash assistance with UNHCR on behalf of the Ministry,  all family members in Slovakia must be present. Please bring all family members to the enrolment appointment.
  • Please bring your disability card from Ukraine, if you have one

A bank account/bank card number will make the distribution of cash possible. If you do not have one you will be given another option for receiving cash.  


What if I am not able to make an online appointment?

If you can’t make online appointment by yourself, please go to any nearby place where UNHCR and UNICEF staffs are presentat the Bottava Center in Bratislava or the Gabčíkovo Accommodation Centre- to get help for making an online appointment. You can  find the addresses for these and other locations here. You can also email us on: [email protected]  


How will I receive the cash?

  • Bank transfer to your Slovak bank account if you have one; or
  • Cash provided by any Western Union outlets in Slovakia, including Post Offices
  • You will receive a SMS on your mobile phone confirming how you will receive the cash and the instructions for collection if you cannot receive a bank transfer.

If I’m enrolled with one organization, can I cancel my application and enrol with another?

If you are enrolled to receive or are receiving emergency cash assistance from one organisation, you will not be able to sign up and receive emergency cash assistance from another organization. The cash grant and the period is the same across both organizations. Once you’re registered with one, you cannot proceed to cancel in order to enrol with another agency.


When will I receive payments?

We have processed the payments in Slovakia for families enrolled with UNHCR and in the Ministry of Labour, Social Affairs and Family materials needs programme. All individuals with Slovak bank accounts will have the assistance on 16 June in their accounts. For those without bank account, an SMS will be sent with details to collect the payment at Western Union located at the Post Office (https://otvaraciehodiny.posta.sk/), you have 15 days to collect your payment at any Post Office.

If you haven’t received your payment or an SMS with the details to collect your assistance, please note that UNHCR will work to resolve these issues. You can reach out to UNHCR through any of the channels below. Please note that only one channel is sufficient, and no need to make multiple requests.

Contact the UNHCR Hotline:

  • Toll-Free Line: 0800 22 12 30 (call from Slovak tel. number)
  • Non-Toll-Free Landline: +421 2 22 11 56 50 (call from non-Slovak tel. number)

Monday to Friday (working days), 8:00 AM to 8:00 PM

You may also visit any of the Offices of Labour, Social Affairs and Family in Slovakia. Please see the locations: https://www.upsvr.gov.sk/urady-kontakty.html?page_id=287; or one of the UNHCR Enrolment Centres: https://help.unhcr.org/slovakia/cash-assistance/centre-locations/


If you have any any questions, comments, suggestions or reports (positive or negative) please write to us at:  [email protected]

If you want to know more about why we collect your personal data for the programme and how we keep it secure, please read our Privacy Notice.

For more information on the Inter-Agency Cash Assistance programme, you can find more details on this poster in English and in Slovak.

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