Assistance and services

On this page, you will find contact information of organisations that can provide help with your asylum procedure. You will also find contact information of emergency numbers and other service providers.

Counselling services for the asylum procedure ⬇

Free legal counselling is provided by the non-governmental organisations (NGOs) Slovak Humanitarian Council and Human Rights League as well as by the Centre for Legal Aid and through the IOM Migration Information Centre.

Slovak Humanitarian Council, Refugees’ Project Department

 Human Rights League in Bratislava

Monday through Thursday at 9am – 5pm. Please, make an appointment to be sure that a lawyer will be available.

 Human Rights League in Kosice

Monday through Thursday at 9am – 5pm. Please, make an appointment to be sure that a lawyer is available.

 IOM’s Migration Information Centre in Bratislava

Opening hours: Monday-Thursday: 9-12 and 13-17, and on Friday by appointment only

 IOM’s Migration Information Centre in Kosice

  • Address: Poštová 1, 040 01 Košice, Slovakia
  • Phone: 📞 +421 55 625 8662
  • Email: [email protected]

Opening hours: Monday – Friday: by appointment only

Centre for Legal Aid in Bratislava

Opening hours (for consultations):
Monday: 8:00 – 12:00, 12:30 – 15:00
Wednesday: 8:00 – 12:00, 12:30 – 15:30

 Centre for Legal Aid in Kosice

  • Address: Murgašova 3, P.O. Box A-11. 040 11 Košice, Slovakia
  • Phone: 📞 +421 650 105 100
  • E-mail: [email protected]

Opening hours (for consultations):
Monday: 8:00 – 12:00, 12:30 – 15:00 h
Wednesday: 8:00 – 12:00, 12:30 – 16:00 h

Emergency Service ⬇

For emergency calls dial 📞 112.

To call the Police dial 📞 158.

To call the Medical Emergency services dial 📞 155.

To call the Fire department dial 📞 150.

To call the Alien Police dial 📞 09610 507 01.

If you are a victim of violence call 📞 0850 111 321.

Helpline services ⬇

You can contact various NGOs or institutions through specific lines to get other forms of help and support:

➡ To contact UNHCR Helpline dial 📞 0800 22 12 30 (Toll-Free) or +421 2 22 11 56 50.

➡ To contact UNICEF Children’s Security Line dial 📞 116 111.

➡ To contact UNICEF Emergency Line dial 📞 0800 500 500.

➡ To contact the Confidence Line for psychological aid dial 📞 055/622 23 23. For family and emergency situations call Hope Line on 📞 055/644 11 55.

➡ Social assistance in the reception centre is provided by the staff of the non-governmental organisation Slovak Humanitarian Council.

Help from violence ⬇

Where to seek help in cases of violence

 IF YOU WERE EXPOSED TO VIOLENCE  in sexual, physical, or psychological form, sexual exploitation or harassment, or you feel afraid of such violence, it is not your fault, AND YOU’RE NOT ALONE.

Gender-based violence (GBV) is a serious violation of human rights and a life-threatening health and protection issue. It is estimated that one in three women will experience sexual or physical violence in their lifetime.

What are forms of Gender-based Violence (GBV)?

Gender-based violence can include sexual, physical, mental and economic harm inflicted in public or in private. It also includes threats of violence, coercion and manipulation. This can take many forms such as intimate partner violence, sexual violence, child marriage, female genital mutilation and so-called ‘honour crimes’.

The consequences of gender-based violence are devastating and can have life-long repercussions for survivors. It can even lead to death.

You have access to free-of-charge confidential services in Slovakia. The listed organizations can help you to learn more about your rights and options.

First contact to access information in Ukrainian language provides League for Mental Help (13:00 to 21:00) on a free phone line 0800 222 450.
The counsellor can refer you to further services accessible in your current location.

Emergency services – toll-free phone 24/7 numbers (SK): 

  • General emergency incl. ambulance: 112
  • Police: 158

 Support for survivors of domestic violence with information, available accommodation or counselling services:

The National Helpline for Women Experiencing Violence on a free number 24-hours a day (SK/EN): 0800 212 212

Services for victims of domestic violence (SK):

Information about rights of victims of crime in Slovakia (SK):

In case of trauma from violence, torture, or other form of serious harm, you could seek immediate  psychological or mental health support from Blue Angels  for emergency crisis intervention on spot, including support for victims of rape (SK/EN): 0944 171 272

Help to a child survivor of violence, or abuse provided by the Office for Family (SK): 0800 191 222, online

If you are, or you are aware of, a victim of trafficking or someone exposed to a risk of trafficking, the national helpline for victims of trafficking in persons provided by Charitas (SK) 0800 800 818.

Legal help in cases of discrimination, including sexual harassment, is provided by Slovak National Centre for Human Rights (SK/EN/UA): [email protected]

For medical advice for Ukrainian refuges, contact Equita (UA/SK/EN): +421 948 339 647, [email protected]

For information about GBV assistance provided by UNHCR: [email protected]

Related information

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