UNHCR Sim Card (Provided by Zain)

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What are the requirements to obtain a UNHCR sim card?

Any person registered with UNHCR Jordan can receive a UNHCR SIM Card by being present in person, providing a valid asylum seeker or refugee certificate. You need to approach any of the designated Zain shops across the Kingdom in order to issue one.

Do I have to pay for the UNHCR sim card?

Starting January 2024, the subscription rates changes, ZAIN provided discounted subscription to refugees, and they have the option to choose the bundle based on their need and pay for it.

What are the advantages of using the UNHCR sim card?

With the cooperation of Zain, discounted subscriptions were provided to refugees. To view the subscriptions/bundles with their prices, please click here.

Can I obtain a new UNHCR sim card in case I lost mine?

If you lost your SIM card, you could receive a replacement from Zain. The first replacement is free of charge, while fees apply for the second replacement according to Zain’s policy.

Will the line be disconnected if the subscription is not renewed?

Yes, please note that your subscription must be renewed monthly. If the subscription is not renewed, the line will be disconnected automatically.

Who can I contact in case of questions?

GENERAL INQUIRIES: UNHCR Helpline: 064008000