Refugee Status Determination

Refugee status determination is a unit within the protection team that determines your eligibility for refugee status according to international refugee law. Staff members in this unit are extensively trained in interviewing and conduct detailed interviews with individuals to obtain information on the reasons why they have left their homes and are seeking asylum, to enable them to accurately determine whether an individual is a refugee or not.

Click here to go back to Welcome page.

Please note that ALL services provided by UNHCR, including registration, are provided for FREEFor more on reporting fraud, abuse and exploitation, please click here.

I am registered with UNHCR Jordan. What is the next step?

Following registration, you are able to access services with your valid asylum seeker certificate, regardless of your legal status.

Should you be identified to be in need for a Refugee Status Determination interview, you will receive a call to schedule an appointment.

Appointments will occur according to the interview schedule and will consider your own circumstances

I can’t afford to travel to Amman. Do all Refugee Status Determination interviews occur in Amman?

We regularly travel to locations where refugees and asylum seekers are located if they are unable to reach the office in Amman. Remote interviews by phone could be arranged in some exceptional circumstances and our staff will reach you at the nearest UNHCR field office if needed.

If you live far from Amman, and/or are not able to come to UNHCR for an RSD interview please contact us via the Helpline


I cannot attend the interview at the date scheduled for me. Is that a problem?

If you cannot attend your interview due to any reason such as illness please let us know as soon as possible by contacting us via Helpline, so that we can reschedule it for another time. Exceptionally, we also can reach you at your home to conduct the RSD interview or arrange for a remote interview by phone, depending on your circumstances.


When will UNHCR Jordan answer my RSD enquiry?

Rest assured that whichever communication method you choose, UNHCR reviews your enquiry and follows up on your case. If you do not hear back from us after 3 weeks from submitting your enquiry, please do reach out again.

Does this mean that everyone that is registered with UNHCR Jordan will go through a Refugee Status Determination interview?

Asylum-seeker and refugee certificates grant the same level of protection against deportation (refoulement). Also, access to services and assistance does not depend on refugee status; therefore RSD follows a strategic way of processing cases according to individual needs. 

What is the purpose of the RSD interview?

The purpose of the Refugee Status Determination interview is to assess your eligibility for refugee status through an interview where you share the reasons why you left your home country and the reasons why you cannot return. It is an opportunity for you to share your experiences and circumstances that led you to fleeing your home country and why you cannot return, which will allow UNHCR to accurately determine whether you are a refugee or not.

What happens during the Refugee Status Determination interview?

This is your time to tell your story, and the Refugee Status Determination staff member will help you in that process. During the interview, you will be asked several questions about yourself, your family and any problems you may have had, and your fear of returning to your home country. It is important that you cooperate with the UNHCR staff member during the Refugee Status Determination interview and provide truthful and complete information. Any incorrect information may have a negative impact on your case.

If the interview is remote, you need a smartphone with a camera and an internet connection, and a private safe space that enables you to share confidential information.

Please bring all documents available to you at the time of the Refugee Status Determination interview such as travel documents, identity papers, employment records, and other documentation which will help support your claim for refugee status. Your statements and documents will be kept confidential and will not be shared by UNHCR with other third parties without your consent.

Should you have a legal representative assisting you in presenting your case to UNHCR, you may submit a request for approval to UNHCR by emailing [email protected]

What happens after the Refugee Status Determination interview?

Your case will be assessed, reviewed and decision reached whether you meet refugee definition or not.  You will be notified of the decision that UNHCR has made on your case. If your application for refugee status is rejected and you disagree with this, you have the right to appeal the decision. Information on the appeal procedures is included in the decision that you will receive. You will receive an appeal application by an SMS which you can fill and share back within one month of the notification of decision.

I have been rejected for refugee status, but my family member is accepted. How does this affect me?

UNHCR respects the family unity principle, however, some cases are rejected after a thorough examination of the individual claim. If you are rejected for refugee status, but your first degree relative is accepted as a refugee, then you may be eligible for refugee status by UNHCR on derivative status. If for some reason this has not happened for you, then UNHCR would explain to you the reasons behind this decision. If you still have concerns about this or believe an error has occurred in your application, please contact us via Helpline.

My case has been pending for some time. Why am I not receiving my result?

Decisions on RSD require a review which sometimes takes time. We strive to provide results as soon as possible but the extra time is sometimes to ensure that your case is addressed thoroughly. However, if your case has been pending for over 6 months, please contact us via Helpline to inquire about your result.

Does the information I share with UNHCR during my interview remain confidential?

Any information you provide during Refugee Status Determination interviews remains confidential and no details of your application will be shared with any third party without your permission and explicit consent.

There are some sensitive issues that I do not want to share with a family member or relative. Should I be concerned?

We respect the privacy and sensitivity of the information that is shared with us. All information is treated with the utmost confidentiality. Should we need to share some information with a family member, your consent will always be sought first. UNHCR will never act without receiving your consent.