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Important update for all refugees regarding booking renewal appointments
UNHCR is pleased to announce that the automated IVR (Interactive Voice Response) system now allows you to book an appointment to renew your Asylum-Seeker Certificate.
Refugees living outside the camps with expired certificates, those expiring within a month, or those needing to add newborns should contact the UNHCR Helpline at 064008000 to book an appointment through the IVR.
Starting 01 September 2024, this will be the only way to book renewal appointments for refugees outside the camps.
It’s crucial to keep your Asylum-Seeker Certificate or Proof of Registration valid to avoid issues with accessing services like school enrollment, accessing health care in public hospitals, withdrawing cash assistance, or renewing your MOI Service Card.
Expired certificates may prevent you from accessing these services.
Important reminder to all refugees in Jordan about ensuring the validity of asylum documents
UNHCR would like to stress the importance of maintaining valid documentation. Please ensure that your Asylum- Seeker Certificate or Proof of registration is valid to avoid facing any difficulties in accessing services from UNHCR or the Government.
If you have an expired or one month to expiry Asylum-Seeker Certificate or Proof of Registration, please call UNHCR using the numbers below to request a renewal appointment. Ensure you visit the UNHCR registration centers on your appointment date to renew your certificates.
- For all urban residents, please call the UNHCR Helpline: 064008000
- For camp residents, please contact the below hotlines:
- Zaatari Refugee Camp: 0798792501
- Azraq and Emirati Jordanian Refugee Camps: 0798391218