Protection Services

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If you have any fears or concerns, please approach one of the listed protection service providers below or contact any of the hotlines operated by UNHCR or partners .

Your information will be kept confidential, this means that your information will not be shared, unless you provide your consent to do so.

Service providers listed bellow have specialized staff who can assist  you in reaching the different type of assistance you need including psycho-social assistance, medical assistance, legal assistance, and assistance to find safe shelter if needed.

All services are free of charge. Service providers assist all refugees without any discrimination, information is confidential, and no action will be taken without the express consent of the survivor

If you have been exposed to any harm, UNHCR and its partners are available to support you.

Services may include psycho-social assistance, medical assistance, legal assistance, and assistance to find safe shelter if needed.

Ret assured that any  information you decide to share will be treated in a strictly confidential manner

All services are free of charge

You can approach the nearest UNHCR office directly or reach out to any of the below:


UNHCR Helpline

UNHCR Helpline for all locations (064008000)


Jordanian Hashemite Fund for Human Development (JOHUD)

Service: child protection and gender-based violence individual social support through case management services.

Address:

  • Amman| Northern Hashemi, Queen Zein Al Sharaf Developmental Institute, Al Batha Street.
  • Amman | Al Nozha, Istiqlal Street, behind Istiqlal Mall, Princess Basma Center
  • Amman | Northern Marka, Marka Housing next to the Jordanian Academy for Tourism and Hotels, JOHUD Center for Social Support

Working hours: Sunday to Thursday, 9AM to 4PM.

Free Hotline number: 0799277634


Noor Al Hussein Foundation- Institute for Family Health

Service: psycho-social services, gender-based violence and child protection case management services (individual counseling).

Address: Institute for Family Health Care – Amman, Sweileh, Hay Al Sharqi, near the North Amman Police Station.

Working hours: Sunday to Thursday, 8AM to 3:30PM.

Hotline number: 0799530746 / 0772404495


Irbid:

Noor Al Hussein Foundation- Institute for Family Health

Princess Basma Development Center

Zahaa Al-Din School Street, next to Prince Rashid Military Hospital, opposite the Boys School, Aydoun, Irbid

Hotlines: 0791369005 / 0791369004 / 0798758201.

 


Family Protection Department

📞 Call the unified emergency number: 911

Family and Juvenile Protection Department Contacts:

Online Reporting:

You can also report incidents electronically through the Ammn 911 mobile application, available for both Android and iOS devices.

If you have been exposed to any harm involving children, UNHCR and its partners are available to support you. You can approach the nearest UNHCR office directly or reach out to any of the below:


UNHCR Helpline

UNHCR Helpline for all locations (064008000)


Jordanian Hashemite Fund for Human Development (JOHUD)

Service: child protection and gender-based violence individual social support through case management services.

Address:

  • Amman| Northern Hashemi, Queen Zein Al Sharaf Developmental Institute, Al Batha Street.
  • Amman | Al Nozha, Istiqlal Street, behind Istiqlal Mall, Princess Basma Center
  • Amman | Northern Marka, Marka Housing next to the Jordanian Academy for Tourism and Hotels, JOHUD Center for Social Support

Working hours: Sunday to Thursday, 9AM to 4PM.

Free Hotline number: 0799277634


Reporting School Bullying

UNICEF Hotline: 065509677

The Ministry of Education Hotline: 065680081


Reporting child begging

Anti-Begging Department hotline:  065530266

Ministry of Social Development: 0793344330

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