If you haven’t found the information you’re looking for on this website, you can contact us through the below contact form. We are receiving many queries daily, and we will try our best to get back to you soon. To facilitate UNHCR’s follow up on your query please leave your phone number or e-mail. Please note that individual data of refugees are protected by the Policy on Protection of Personal Data of Persons of Concern to UNHCR.
PS: if you are facing difficulties withdrawing your financial assistance, please select the option “Withdrawal of Financial Assistance” from the menu “Service”. Please make sure to add your file number as UNHCR will not be able to follow up on your enquiry if you do not provide this information.