Protecting the integrity of UNHCR’s programmes in Jordan is a priority for us. One of the ways you can help us achieve this is by reporting suspected fraud, abuse and exploitation schemes in a timely manner.
Please note that ALL services provided by UNHCR, including registration, are provided for FREE. For information about UNHCR Jordan’s work and services, please check UNHCR Helpsite and UNHCR Facebook page
What is fraud?
UNHCR defines fraud as any act with the objective of intentionally misleading UNHCR or another (including a refugee) in order to obtain a benefit.
All UNHCR services are free of charge.Do not trust anyone or any organization asking you to pay for the services of UNHCR or its partners. If money or any other form of favours, including of a sexual nature, is requested from you, in exchange of UNHCR services please report it to UNHCR and/or the nearest police station immediately.
Report fraudsters who are offering you resettlement, financial or other kinds of assistance, fake documents or fake claims in exchange for money or other favours. These offers may be made to you in person or via social media, including Facebook, YouTube, or WhatsApp.
People who tell you such lies are seeking to take advantage of your situation and/or your money. Avoid them at all costs. They may show you information to persuade you that they are connected to UNHCR. Do not believe them. Be alert and don’t get defrauded.
How do I complain about a fraud attempt that was not committed by UNHCR staff or their partners?
- Call the UNHCR Helpline on 064008000
- Send an email to UNHCR Jordan [email protected]
- Use the nearest UNHCR Complaint Box, available at Amman registration centre and registration centers in the field (Mafraq and Irbid)
- UNHCR takes all complaints seriously and follows up on each individually
- Filing a complaint will not in any way impact your case with UNHCR
- Complaints may be done anonymously
- In your complaint, please provide facts and evidence known to you
- All communication with UNHCR is kept confidential.
Fraud and corruption committed by UNHCR staff, or staff of UNHCR’s partners
What is corruption? It is offering, giving, receiving or soliciting (directly or indirectly) anything of value to influence improperly the actions of UNHCR.
What is sexual exploitation? It is any actual or attempted abuse of any position of vulnerability, for sexual purposes. Sexual exploitation and abuse is unacceptable behaviors and are prohibited for all United Nations and partner NGO’s staff members.
How do I complain about UNHCR staff?
If you have information about UNHCR staff, or staff of UNHCR partners or contractors, being involved in corruption, exploitation (including sexual exploitation), fraud, or sexual abuse report it immediately and directly to UNHCR’s Inspector-General’s Office (IGO) at its headquarters in Geneva, Switzerland. The IGO provides the High Commissioner with independent assurance and oversight of UNHCR’s activities and operations.
All communication with the IGO is kept confidential.
The IGO conducts investigations into misconduct, and can be reached at following:
- Email: [email protected]
- Online complaint form
- Mail: Attn : Inspector General’s Office (IGO), UNHCR, PO Box 2500, CH-1211 Geneva 2 Dépôt, Switzerland