Health

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Primary, secondary and some tertiary health care services are available to all registered refugees from all nationalities at the non-insured Jordanian rate at Public Health Centres and Governmental Hospitals.

Governmental health services are available through public healthcare centres and governmental hospitals that cover all governorates; thus, you can identify services near your residence location by asking your neighbours. There are no governmental hospitals in the governorates of Aqaba and Tafilah, however you can access hospital services in the Royal Medical Service hospitals in these governorates (Prince Hashem Hospital in Aqaba and Prince Zeid Hospital in Tafilah).

Patients must present a valid UNHCR Asylum Seeker/Refugee Certificate (for all refugees) and service card issued by the Ministry of Interior (for Syrian refugees only) in order to receive services at the non-insured Jordanian rate. Note that if the UNHCR Asylum Seeker/Refugee Certificate is expired, the applicant will have to pay for the service provided at the unified rate.

UNHCR supported health services are available free of charge for all vulnerable refugees. The vulnerability level is defined based on the home visit which is per UNHCR vulnerability assessment framework (VAF). To check if you are eligible to receive health care services supported by UNHCR, please contact the nearest Caritas clinic or call the UNHCR Helpline at 064008000.

UNHCR will be able to cover the cost of treatment for patients through Caritas clinics if the patient cannot get the non-insured Jordanian rate for the treatment needed at Public Health Centers and governmental hospitals (hold invalid UNHCR certificate that is expired for less than one month or invalid Ministry of Interior card) on exceptional basis defined by UNHCR.

Very important note: UNHCR strongly recommends keeping your documents (UNHCR Asylum Seeker/Refugee Certificate and MOI card) up-to-date in order to benefit from health services at subsidized rates provided by Ministry of Health facilities.


Primary healthcase services

Primary healthcare services are available to all registered refugees from all nationalities at the non-insured Jordanian rate at Public Health Centers and Governmental Hospitals if they present a valid UNHCR certificate and service card issued by the Ministry of Interior.

Primary health services are available in UNHCR supported clinics that can be accessed based on UNHCR eligibility criteria.

Preventive Maternal and Child Health care services, family planning, infant and child feeding programs in addition to routine vaccination services are available free of charge for all refugees from all nationalitie, with a valid Asylum/Refugee Seeker Certificate (for all nationalities) and a service card issued by the Ministry of Interior (for Syrians only) in Maternal and Child Health centres of the Ministry of Health. Maternal and Child Healthcare services are available as well through Caritas-supported clinic by UNHCR downtown only for severely vulnerable refugees in need for secondary maternal health services.


Pregnancy and delivery services

Delivery services are available at the non-insured Jordanian rate in all governmental hospitals for refugees of all nationalities holding a valid UNHCR Asylum Seeker/Refugee Certificate (for all nationalities) and service card issued by the Ministry of Interior (for Syrians only).

Pregnant women whose UNHCR Asylum Seeker/Refugee Certificate will expire before the expected delivery date are kindly requested to contact UNHCR Registration Centre to arrange for the registration renewal (currently remotely), in order to get the non-insured Jordanian rate.

Pregnant women in need for delivery should go directly to the nearest Ministry of Health Hospital and inform the Jordan Paramedic Society Focal point at the hospital or the nearest Caritas clinic within 48 hours of admission. The coverage through cash for health is based on the level of vulnerability.


Emergency healthcare

Emergency services are available at the non-insured Jordanian rate in all governmental hospitals for refugees of all nationalities holding a valid UNHCR Asylum Seeker/Refugee Certificate (for all nationalities) and service card issued by the Ministry of Interior (for Syrians only). If you or any of your family members have a medical emergency which necessitates urgent admission to a public hospital, please inform the Jordan Paramedic Society focal point at the hospital or the nearest Caritas clinic within 48 hours of admission and you will be supported to cover the admission through cash for health based on the vulnerability criteria.

In Aqaba and Tafilah only, in case of an emergency – including delivery – you can access Royal Medical Service Hospitals as they are the only available hospital services in these governorates. You must inform the Caritas Mobile Medical Unit within 48 hours of admission by calling Caritas hotline on 0776736487.

If you choose yourself to go to a private hospital without previous arrangement with our partners, unfortunately UNHCR will not be able to cover the cost.

In cases requiring non-urgent hospital services, you must visit Public Health Centres and follow normal referral procedure.

If you have any problem with the service card issued by the Ministry of Interior, you can be assisted through ARDD Legal Aid at 064617474.


Tertiary healthcare services (for Registered Refugees)

Treatment for costly tertiary care requires pre-approval from UNHCR’s Exceptional Care Committee (ECC). All applications to ECC must be done through one of the Caritas clinics. They will inform you of the result once the committee has reviewed your medical records.

Also, note that the approval is valid for only one month. Make sure you remain reachable during this month. The ECC decisions can either be approved, pending or denied. Pending means that the case needs more investigations to confirm decision. There is no need to submit your medical reports to UNHCR. UNHCR can only receive the medical reports through partners clinics.

There are some surgeries and medications that are not covered by UNHCR such as organ transplant surgeries, cosmetic surgeries and very expensive operations or brand medications that have a local alternative/biological treatment.

Blood transfusion at Ministry of Health hospitals is supported by UNHCR at a predefined level through cash for health.


Mental health services

Mental health services are provided for registered refugees from all nationalities through the International Medical Corps (IMC) clinics (see next tab).

Advanced Mental Health Services offered by The National center for Mental Health are free of charge for refugees holding a valid UNHCR Asylum Seeker/Refugee Certificate (for all nationalities) and service card issued by the Ministry of Interior (for Syrians only), in case of unavailability please contact Caritas Clinics for further information (see next tab).


Nutrition support services

Infant and Young Child feeding programmes and management of acute malnutrition for children under five, and pregnant and lactating working is available free of charge, regardless the level of vulnerability through all Caritas clinics supported by UNHCR.


Vaccinations

The routine vaccination services are available free of charge at any Ministry of Health public health centre. Please call UNHCR Helpline if you went to a public health centre and your children did not receive the relevant vaccinations.


Caritas Amman (for Syrians only)

Address: Humanitarian Aid Centre, Amman Downtown, next to the Italian Hospital

Contact: tel: 064799901 | fax: 064799902 | mobile: 0776326079 or 0775464668.

Services: primary, secondary, tertiary and reproductive health services

Opening hours: Monday to Thursday + Saturday, 8AM to 4PM


Caritas Hashimi (for non-Syrian refugees & dental clinics for all refugees)

Address: Hashimi Al-Shamali, next to Naqawa roundabout, building number 131

Contact: tel: 064918601 and 064918122 | fax: 064618602 | mobile: 0770466940 or 0775464661.

Services: primary, secondary and tertiary health services for non-Syrian refugees + dental clinics for all refugees

Opening hours: Monday to Thursday + Saturday, 8AM to 4PM


Caritas Mafraq

Address: Al Karama Street, near Al Dallah markets, building number 9

Contact: tel: 026230209 | fax: 026230116 | mobile: 0778491089

Services: primary, secondary, tertiary and reproductive health services

Opening hours: Monday to Thursday + Saturday, 8AM to 4PM


Caritas Irbid

Address: King Abdullah Bin Al Hussein Street, known as “AlHoson Street”, beside the Roman Catholic School

Contact: tel: 027011146 | mobile: 0770488060

Services: primary, secondary and tertiary health services

Opening hours: Monday to Thursday + Saturday, 8AM to 4PM


Caritas Helpdesk Jerash

Address: Nasir street/Church street, extension of Al Muntazah Roundabout

Contact: hotline: 0770439738

Services: primary, secondary and tertiary health services

Opening hours: Monday to Thursday + Saturday, 8AM to 4PM


Caritas Zarqaa

Address: Prince Hassan street, near the North Dair Latin School

Contact: tel: 053936066 and 053936135 | mobile: 0778486911 or 0775444524.

Services: primary, secondary and tertiary health services

Opening hours: Monday to Thursday + Saturday, 8AM to 4PM


Caritas Karak

Address: Al Umari Mosque street, entrance of Dair Latin

Contact: tel: 032356444 | hotline: 0776736487

Services: primary, secondary and tertiary health services

Opening hours: Monday to Thursday + Saturday, 8AM to 4PM


International Medical Corps - Amman

Address: Jabal Amman, Primary Health Centre

Contact: mobile: 0791535688

Services: mental health and case management services

Opening hours: Sunday to Thursday, 9AM to 4PM


International Medical Corps - Balqaa/As Salt

Address: As Salt, Al Baqaa Comprehensive Health Centre

Contact: mobile: 0791535688

Services: mental health and case management services

Opening hours: Sunday to Thursday, 8AM to 3PM


International Medical Corps - Zarqaa

Address: Zarqaa, Prince Hamzeh Primary Health Centre

Contact: mobile: 0799495313

Services: mental health and case management services

Opening hours: Sunday to Thursday, 8AM to 3PM


International Medical Corps - Mafraq

Address: Mafraq, Al Mafraq Primary Health Centre

Contact: mobile: 0790305389

Services: mental health and case management services

Opening hours: Sunday to Thursday, 8AM to 3PM


International Medical Corps - Irbid

Address: Irbid, Al Sareh Comprehensive Health Centre

Contact: mobile: 0795004792

Services: mental health and case management services

Opening hours: Sunday to Thursday, 8AM to 3PM


International Medical Corps - Irbid 2

Address: Irbid, Hakma Comprehensive Health Centre

Contact: mobile: 0790037124

Services: mental health and case management services

Opening hours: Sunday to Thursday, 8AM to 3PM


International Medical Corps - Ramtha

Address: Ramtha, Al Ramtha Comprehensive Health Centre

Contact: mobile: 0795004792

Services: mental health and case management services

Opening hours: Sunday to Thursday, 8AM to 3PM


International Medical Corps - Ajloun

Address: Ajloun, Ishtafina Primary Health Centre

Contact: mobile: 0795004792

Services: mental health and case management services

Opening hours: Sunday to Thursday, 8AM to 3PM


International Medical Corps - Jerash

Address: Jerash, Jerash Comprehensive Health Centre

Contact: mobile: 0790046965

Services: mental health and case management services

Opening hours: Sunday to Thursday, 8AM to 3PM


International Medical Corps - Karak

Address: Karak, Al Mazar Al Janobi Comprehensive Health Centre

Contact: mobile: 0791600987

Services: mental health and case management services

Opening hours: Sunday to Thursday, 8AM to 3PM


International Medical Corps - Tafilah

Address: Tafilah, Tafilah Comprehensive Health Centre

Contact: mobile: 0791545772

Services: mental health and case management services

Opening hours: Sunday to Thursday, 8AM to 3PM


International Medical Corps - Ma'an

Address: Ma’an, West Ma’an Primary Health Centre

Contact: mobile: 0791545772

Services: mental health and case management services

Opening hours: Sunday to Thursday, 8AM to 3PM


International Medical Corps - Aqaba

Address: Aqaba, the old city centre Primary  Health Centre

Contact: mobile: 0791545772

Services: mental health and case management services

Opening hours: Sunday to Thursday, 8AM to 3PM


International Medical Corps - Zaatari Camp

Address: Zaatari Camp

Contact: mobile: 0796027807 or 0798559517

Services: mental health and case management services

Opening hours: Sunday to Thursday, 9AM to 4PM


International Medical Corps - Azraq Camp

Address: Azraq Camp

Contact: mobile: 0791047087

Services: mental health and case management services

Opening hours: Sunday to Thursday, 9AM to 4PM