UNHCR Armenia - Help for refugees and asylum-seekers

UNHCR, the UN Refugee Agency, created this website for and with refugees and asylum-seekers in Armenia to provide reliable and useful information as to protection and local integration in the country.

UNHCR’s role in Armenia focuses on supporting the Government to ensure quality asylum procedures and helping the country to carry out its responsibilities vis-à-vis refugees and asylum-seekers in conformity with international law and standards. UNHCR assists asylum-seekers by making available through its partners social and legal counseling and representation.

COVID-19: Important information
In order to effectively address your protection issues and concerns, including on prevention and response to COVID-19, and maintain direct contact with you, UNHCR Armenia and Mission Armenia NGO have established Refugee Protection Hotlines operating from 9:00 to 17:30, Monday-Friday:
Mission Armenia: +374 96 403 545
UNHCR: +374 91 415 387

If you face acute and urgent problems relating to education, healthcare, social protection, freedom of movement, access to asylum procedures, and access to other rights and services, including in the context of prevention and response to COVID-19, please do not hesitate to contact the Hotlines. The Hotlines operators speak Armenian, Russian, and English. In addition, interpretation from other languages will be arranged as much as possible (some challenges might occur in case of rare languages).

You may also contact the Migration Service of Armenia from 9:00-18:00 on working days (Monday-Friday) at:
+374 60 275 008/ +374 60 275 028 (for refugees)
+374 60 275 010/+374 60 275 034 (for asylum-seekers)

Online requests may be filed with the Migration Service through the official e-mail address: [email protected], or the electronic inquiries platform at e-request.am.

If you are an asylum-seeker, refugee or stateless person in Armenia, the information in the website is for you. Your access to basic rights and services, well-being and safety are top priorities for UNHCR, the United Nations Refugee Agency, including in case of an emergency.

On this website, you can find information about:

This website will be constantly updated.

If you have any suggestions, please let us know (by contacting us at [email protected])!