27 August 2020 | General Directorate of Population and Citizenship Affairs

General Directorate of Population and Citizenship’s announcement regarding the measures taken in in 14 provinces to fight against the COVID-19 epidemic:

Additional measures were taken in 14 provinces within the scope to fight against COVID-19, the following procedures: identity card, passport, driver’s license, address verification etc., will be carried out by appointment temporarily, except for obligatory and emergency situations.

The 14 provinces are Adana, Agrı, Ankara, Bursa, Corum, Diyarbakır, Erzurum, Gaziantep, Kayseri, Konya, Mardin, Sanlıurfa, Van and Yozgat.

26 June 2020 | Announcement for International Protection Applicants and Status Holders

If you are an international protection applicant or status holder, you can now book an online appointment at for the following transactions:

  • Updating your personal data
  • Updating your address/contact information
  • Requesting travel permit
  • Requesting marriage authorization certificate
  • Merging files / adding dependent due to marriage, referral, kinship, legal decisions and other needs
  • Splitting files due to divorce, correction of mistakes, and legal decisions
  • Counseling needs – if the information provided by 157 YİMER Call Center is not sufficient for you.
  • In case of any changes other than those mentioned above
  • Withdrawal of your international protection application
  • Renewal of the identification card

Only a certain number of people can be processed at PDMM each day. Booking an appointment helps to ensure that the process at the Provincial Directorate of Migration Management (PDMM) goes fast for you and your family. Save yourself time by booking an appointment beforehand and show-up at PDMM on the day and time of your appointment.

Please keep in mind that booking an appointment is free of charge and no one can ask you for payment to book an appointment. If you face any problem, call YIMER call center at 157.

Important: Please take note of the appointment code or keep your confirmation SMS. You will be asked to show this code for your interview.


In the following provinces, the use of face masks is compulsory:

Ankara, Istanbul, Adıyaman, Afyonkarahisar, Amasya, Ardahan, Aydın, Balıkesir, Bartın, Batman, Bolu, Burdur, Denizli, Diyarbakır, Düzce, Elazığ, Eskişehir, Erzurum, Gaziantep, Giresun, Iğdır, Isparta, Kahramanmaraş, Karabük, Kayseri, Kırklareli, Kocaeli, Konya, Kütahya, Malatya, Mardin, Muğla, Muş, Nevşehir, Osmaniye, Rize, Sakarya, Siirt, Sivas, Şanlıurfa, Şırnak, Tunceli, Uşak and Zonguldak,Yalova and Bitlis .

Please note that the instructions of the local Governorates may differ for each province. We suggest to regularly check the Governorates’ announcements.

5 May 2020| Extension for the Remote Education to 1st July 2020

The schools will continue to provide remote education until May 31st as a part of COVID-19 social distancing measures. Do not forget to follow EBA to continue learning! 

30 April 2020 | Regarding UNHCR interviews

UNHCR resettlement interviews are postponed until 15 May 2020 as a result of the COVID-19 pandemic. All other activities relating to resettlement processing will continue during this period. If you have any questions regarding resettlement interviews please call the counselling line on 444 48 68

22 April 2020 | Announcement from Ministry of Health ON PATIENTS’ ACCESS TO DRUGS USED CHRONICALLY (Original text here):

As is known, our Ministry is taking the necessary measures against the new subtype of coronavirus disease (COVID-19). In this context, temporary measures taken to facilitate patient access to drugs used chronically, including those regarding red, green and normal prescription medications that are subject to monitoring and purple and orange prescription medications are specified in the announcement published on the official website of our Institution on 16.03.2020 and the updated version is as follows:

  1. Drug use reports, which have expired or will expire in the period from 1 January 2020 to 31 July 2020, will be valid until 31 July 2020.
  2. Patients who are using drugs prescribed for their chronic disease by a physician in the past six months will go to the pharmacy directly, without having to go to a healthcare facility or present a prescription, to obtain only the prescribed drugs in the amount sufficient for 90 days of treatment according to the dose prescribed in the previous prescription.
  3. Pharmacists who will provide the drugs that meet the above conditions to patients (red, green and normal prescribed medications that are subject to monitoring and the medicines subject to purple and orange prescription) are required to log in to the “My Prescription Application” (Colour Prescription System, by selecting the “Non-Prescription Drugs for Chronic Diseases” checkbox before registering the patient’s identification number in the prescription menu.
  4. It should be noted that the amount, dosage and delivery date of drugs to be provided to eligible patients through the “Non-Prescription Drugs for Chronic Diseases” mechanism of the Social Security Institution Medula System should match the information stored in “My Prescription” and “Social Security Institution Medula” applications.

Pharmacists are required to comply with the measures outlined above.

The source : Moh

11 April 2020 | 48 hour curfew in 31 provinces

Turkey’s Interior Ministry imposed a 48 hour curfew in 31 provinces, took effect at midnight Friday. Details, can be found on DGMM website

6 April 2020 | Regarding UNHCR interviews:

UNHCR resettlement interviews are postponed until 24 April 2020 as a result of the COVID-19 pandemic. All other activities relating to resettlement processing will continue during this period. If you have any questions regarding resettlement interviews please call the counselling line on 444 48 68.

5 April 2020 | An important message about Covid-19

In the face of the global COVID-19 crisis, we are all vulnerable. The virus has shown that it does not discriminate. Refugees, asylum seekers and migrants are also at risk. We all have to be responsible and careful.

The Turkish government and the international community present in Turkey are aware of the difficult situation the circumstances have put the refugees and asylum seekers in, similarly to the Turkish society.

UNHCR continues to work in coordination with government and implementing partners in order to ensure that there won’t be disruptions in the essential services that we deliver, as well as to look into measures to support the community. Relevant information in this regard will be shared soon, please follow our digital platforms such as Help website and Facebook page.

2 April 2020 | The extension of the disabled people documents in order to be benefited from services

Minister Selçuk: “We regard expired reports as of January 1, 2020 of  Disabled People who receive Disability Benefits and Benefits from Home Care Assistance valid until the end of May”

The Ministry of Family, Labor and Social Services has added a new one to the measures  taken to combat the new coronavirus, in order not to engage health institutions in unavoidable situations and not to endanger public health.

Minister Zehra Zümrüt Selçuk; “We consider the reports, expired as of Januray 2020, of our disabled people who receive disability pension and benefit from Home Care Assistance extended until the end of May.”

It was previously announced that all reports that were due to expire from 1st January and on will be accepted until the end of May, so that people with disabilities are not expected to continue their regular check ups to continue this financial assistance.

Minister Selçuk; “With the instructions we sent to our 81 Provincial Directorates, we prevented our disabled people, whose report expired from January 1, suffering from lossing their right.” said.

Selçuk reminded that those who benefit from the disability pensions with the Home Care Aid have to renew their periodic Disabled Health Board reports periodically.

18 March 2020 | Regarding departure:

In line with international travel restrictions to limit the spread of coronavirus, resettlement departures are temporary postponed. You will still depart from Turkey when the global situation regarding COVID-19 is contained. UNHCR or IOM will contact you when you are rebooked for travel.  If you have any questions regarding departures please call the counselling line on 444 48 68.