Latest news

📢 UNHCR invites you to reception hours and consultation sessions in Cahul!

25 April 2025

If you are a refugee, asylum seeker, or stateless person and need an individual consultation, we invite you to attend the organized reception. 📍 Address: Community Center, Cahul City, Păcii Street, 6🕙 When: May 6th (Tuesday), from 11:30 AM to 3:30 PM📅 Prior registration is required. Unfortunately, without a prior appointment, we will not be […] ➞

Balti Cash Enrolment Centre relocation

15 April 2025

Please be informed that starting from April 17th, 2025, the UNHCR Cash Enrolment Centre in Balti will operate at a new location: No. 7, Konev Street, Balti. We look forward to welcoming you at the new address. For any questions, please contact us through the HotLine number 0 800 108 23. ➞

Important Update for refugees receiving Cash Assistance in the Republic of Moldova

06 March 2025

We know that cash assistance is an essential support for many of you, and we want to share an important update.   Starting 1st of April 2025, the monthly cash assistance transfer value will change from 2.200 to 1,625 MDL per person/month.  Due to funding challenges, we have had to make this adjustment to ensure that […] ➞

Card Expiry Date

15 January 2025

UNHCR is aware of concerns regarding the expiration dates printed on prepaid bank cards. We would like to reassure you that there is no action required on your part to extend the validity of your current card. This measure ensures that you will continue to access UNHCR the financial assistance without any interruptions. ➞

Winter Holidays: Enrolment Centers and Cash Helpline operating hours

26 December 2024

During the public holidays, the Enrolment centers and the Cash Helpline (0 800 10823) will be closed on December 25th 2024 and January 1st, 7th  and 8th 2025.All the Enrolment centers and the Cash Helpline will operate until 16:00 on Tuesday, December 31st 2024 and Monday, January 6th 2025.On Thursday, December 26th  2024, the enrolment […] ➞

UNHCR provides additional winter payments to its cash program beneficiaries between November 2024 and March 2025, amounting to 920 MDL per household per month.

17 December 2024

Due to year-end budget closures, refugees currently enrolled in UNHCR’s cash assistance program will receive advance winter payments covering January, February, and March 2025. These payments will be processed within this month. Please manage your funds carefully, as no additional winter cash payments will be made in 2025. New arrivals to the country who enroll […] ➞

Learn about the reconsideration request for cash assistance

04 July 2024

UNHCR cash assistance program recently changed how it decides who gets assistance. This means some refugees will continue to be eligible under the new criteria, and will keep receiving cash assistance; while others won’t. We will notify you of the decision by SMS to the number on file. If you are found ineligible for the […] ➞

Delays in payments

19 June 2024

Due to the ongoing verification process and assessment interview for UNHCR cash assistance, some June payments may be slightly delayed. We anticipate payments will be disbursed during the last week of June. As anticipated, From June the UNHCR cash assistance will follow the New Targeting Criteria. Through the verification and assessment process, we will prioritize […] ➞

Important Changes in UNHCR Cash Assistance Programme

29 April 2024

We would like to inform you of a policy change regarding the UNHCR cash assistance Programme for refugees from Ukraine residing in the Republic of Moldova.  UNHCR is adjusting the criteria of who qualifies refugees to receive cash assistance to ensure better support reaches those who are most in need.   UNHCR, in collaboration with partner […] ➞

Temporary closure: Enrolment centres and cash helpline – 1st of April

29 March 2024

Please note that April 1st is a holiday for Caritas Moldova. As a result, no appointments are scheduled for that day for the Enrolment Centres in Balti, Ungheni, Donduseni, and Orhei. The HotLine will also be closed that day. However, colleagues from CDA and other entities will continue their regular activities. ➞

Frequently Asked Questions (FAQs) – Cash and legal status

14 March 2024

UNHCR’s cash assistance program in Moldova has undertaken a series of changes in 2024. We’ve put together responses to the common questions UNHCR receives on the linkage of cash assistance and legal status. Please, follow the link below to find answers to your question. ➞

UNHCR is opening its doors to listen to you

29 February 2024

 Tuesday and Thursday 10.00 A.M – 12.30 P.M.   UNHCR (29 Sfatul Tarii Street)  If you are a refugee, asylum seeker, or stateless and would like to meet face to-face with a UNHCR staff member, come and visit us at our reception hours. Make an appointment! You can approach us to talk about your individual situation, […] ➞

Ungheni enrollment center will operate from a new location starting 19 February 2024 

21 February 2024

Effective Monday, February 19, the Ungheni enrollment center will move to a new address at 9 Nicolae Balcescu Street, situated within the community center premises. The reception desk will continue to offer their assistance from the old location for an additional week to ensure a smooth transition for beneficiaries and to provide continued support during […] ➞

Advance winter payments

18 December 2023

Due to the year-end budget closures, refugees currently enrolled on UNHCR’s cash programme will receive advance winter payments for January, February, and March 2024. The winter cash is 800 lei per household per month. The advance winter payments are scheduled to be processed within the current month. Please, take care of your money. These are […] ➞

Refugee Cash Assistance Updates in Moldova

05 December 2023

UNHCR’s cash assistance program in Moldova, benefiting vulnerable refugees from Ukraine, is having some changes in 2024. Cash assistance recipients, deadline to update your information with UNHCR is extended! Update your information here, or approach a Cash Enrolment Centre before 29 February 2024.  If you face challenges to secure legal status, approach us or our partners. […] ➞

Winter assistance 2023 

08 November 2023

During the winter season, households enrolled in UNHCR’s cash program will receive additional assistance. The winter cash, 800 lei per household, will be loaded to your existing bank card in addition to your regular payment from November 2023 to March 2024.  Beneficiaries enrolled in the Cash Programme by 31 October 2023 will begin to receive […] ➞

Be Aware of Potential Fraud Scams

26 October 2023

 UNHCR has been made aware of a potential scam originating from this phone number : +373-7908-2557. This is NOT an official number. Please DO NOT transfer any money or provide any services to this number. All emails from UNHCR will be sent from an official email address ending with “@unhcr.org” . UNHCR does not use email […] ➞

Enrolling Ukrainian children in Moldovan schools becomes easier

05 September 2023

The new academic year in Moldova has already started. If you and your child have not yet decided on an educational institution, it is not too late to register.   The Ministry of Education of the Republic of Moldova has issued a new, simplified Instruction on the procedure to enroll Ukrainian children in Moldovan schools. More […] ➞

Advance payments

18 August 2023

UNHCR, the UN Refugee Agency, will undergo a global system upgrade from mid-August to the end of September. During this period, the payments related to UNHCR’s cash program will experience temporary disruptions. Because of it, to minimize the inconvenience, the payments for beneficiaries with due dates between mid-August and the end of September will be […] ➞

Delays in cash assistance 

12 May 2023

We have received several reports through our different communication channels about delays in the payments of the cash assistance program for refugees provided by UNHCR in partnership with CRS, Caritas Moldova and Diaconia.   UNHCR acknowledges that some families experienced delays in receiving their payments due to some technical issues.   We understand the impact of the […] ➞

Services interruption

10 April 2023

There will be a system upgrade during the period of 3-18 April. Some services related to UNHCR cash program, may be disrupted during this period and will be fully available after 18 April. We thank you for your patience and apologize for any inconvenience caused. ➞

Enrolment centres

02 April 2023

Due to a systems upgrade, Căușeni, Orhei and Ungheni Enrolment Centres will be available only for legal assistance and counseling from April 3 to 5. While the Enrolment Centres in Donduseni, Bălți, Cahul will be available only for legal assistance and counseling from April 10 to 12. ➞

Traveling to Hungary?

16 February 2023

Please, be informed that as of the 3rd February, Ukrainians crossing the border between Romania and Hungary without a valid biometric passport or Schengen visa, may face challenges entering Hungary.  We will share more information when we have it.  Should you face any difficulties in Moldova or Romania, you may contact the Refugee Response Green […] ➞

Relocation of the Moldexpo Enrolment Center

13 February 2023

The Chisinau Enrolment Centre located at Moldexpo is moving to a new place in the city: 32 Gheorghe Caşu Street (Sociology and Social Work Faculty building, Moldova State University, block 5,  https://goo.gl/maps/7f7sQmhedgMQs8Np6).   Moldexpo Enrolment Centre will be open for pre-enrolment, enrolment, and verification activities with a limited capacity from the 13 to the 17 […] ➞

Temporary closure: Moldexpo

01 February 2023

The Moldexpo Enrolment Centre will be closed on February 2 and 3. You may approach nearby centres for information, legal counselling, enrolment into the EU Air Transfer program, or protection-related queries and support. ➞

Advance winter payments

13 December 2022

Due to the year-end budget closures, all refugees enrolled on UNHCR’s cash program will receive advance winter payments for January. The winter cash is 700 lei per household, so you will see a deposit of 1,400 lei (December and January) in addition to your regular deposit. Please, take care of your money. This is an […] ➞

Winter assistance

01 November 2022

To provide support during the winter season. Households enrolled in UNHCR’s cash program will receive additional assistance from November 2022 to March 2023. The winter cash, 700 lei per household, will be loaded to your existing bank card in addition to your regular payment. ➞

Temporary closure: Moldexpo

10 October 2022

The Moldexpo Enrolment Centre will be closed on October 13 and 14. You can approach nearby centres for information, legal counselling, enrolment into the EU Air Transfer program, or protection-related queries and support. ➞