Talk to us. Share your comments with us and report any problem, concern or issue regarding UNHCR and its partners. Your feedback will be listened to, and we will take action.
- Email: [email protected]
- Online: Complaint Online Form
- The Refugee Response Green Line: 0 800 800 11
- Everyday, from 8:00 am to 19:00 pm
- Weekend, from 9:00 am to 17:00 pm
- In person, approach a member of UNHCR workforce.
The process is safe and confidential. Your personal information will not be shared with anyone or any organization without your consent, is subject to UNHCR’s Data Protection Policy. Reporting an incident or raising concerns will not prevent you from receiving assistance and support.
ALL HUMANITARIAN ASSISTANCE IS FREE.
No payments
No favours
No sexual exchange
Any person working in the refugee response is prohibited from:
- Asking for any kind of favours, including sexual favours, in exchange for services or assistance.
- Engaging in sexual relationships with people they assist or aim to assist.
- All sexual activity with children (anyone under 18 years old).
If something happened to you, or to someone you know, you can submit a complaint through any of the following channels:
- Email: [email protected]
- Online Form: SEA Complaint Online Form
- The Refugee Response Green Line: 0 800 800 11
- Everyday, from 8:00 am to 19:00 pm
- Weekend, from 9:00 am to 17:00 pm
- You may also approach a member of UNHCR workforce.
For cash assistance related feedback, please fill up this form.
Remember, the process is safe and confidential.