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Do you know what Khadamaty is and what it can do? It’s a self-service machine through which you can access some of UNHCR’s services without approaching or calling UNHCR.

Through the Khadamaty, you can:

• Update your phone number,
• Request appointments with UNHCR,
• Request a housing attestation,
• Self-validate your Red Card, and
• Undergo biometric verification.

For more information, check out the Khadamaty page on the UNHCR Help Lebanon website. Here you will find a list of Khadamaty locations, tutorial videos on how to access services through the Khadamaty.  

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Fraudsters pretending to work for UNHCR or its partners continue to contact refugees, including via social media, promising resettlement.

Do not pay any money! Do not share any of your personal information!

Remember that all services by UNHCR and its partner are ALWAYS free of charge!

If you have been a victim of fraud or you suspect fraud, please report it to UNHCR at 📞04726111 or send us an email at 📧[email protected].

For more information on fraud, check out the UNHCR Help Lebanon website https://help.unhcr.org/lebanon/en/welcome/report-fraud/

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If you have not been selected by UNHCR and WFP to receive cash for basic needs or food starting December 2023, you can submit a claim for reconsideration between 30 October and 11 December 2023.

Claims can be submitted through:

1. This weblink https://grm.unhcr-lb.org/. For guidance, watch this short video: https://youtu.be/_NfWoUtWjOc ;
2. UNHCR Call Center at 04726111, Monday to Friday- 8 AM to 5 PM;
3. WFP Call Center at 1526, Monday to Saturday – 8 AM to 7 PM; or  
4. With support of selected UNHCR, WFP and partner staff, including ones at UNHCR reception centers.

Only submit one claim per family. Submitting more than one claim will not increase your chances of being considered, instead it will delay the selection process.

Your claim and information will be analyzed by UNHCR and WFP and a limited number of families may subsequently be included in the assistance programme.

Please note that submitting a claim does not lead to automatic inclusion to assistance. Only families who are not included in any assistance programme starting December 2023 can be considered for selection through this process.

UNHCR and WFP will inform you of the outcome of your claim latest by February 2024.

We would like to inform all parents that registration in second shift schools starts on 30 October and ends on 23 November for previously registered refugee students in all grades and new students in KG3 and Grade 1. The date of registration for new students in grades 2 and above will be announced at a later stage. We will inform you of the start of classes in due time. For inquiries, you can call the MEHE helpline at 01772101 or visit the MEHE regional offices.

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In difficult and uncertain times, it is normal for families to fear for the physical and mental wellbeing of their loved ones. Here are some tips to support you.

• Limit all unnecessary movements and avoid areas of disturbances,
• Be aware of misinformation spreading on social media. If in doubt of the legitimacy information, check well established news outlets and humanitarian organizations’ websites.
• For information on available services and assistance in Lebanon, including mental health and psychosocial support, please check the UNHCR Help Lebanon website.
• Remember humanitarian aid is ALWAYS free of charge and humanitarians must treat you with dignity and respect.
• For emergencies, contact UNHCR at 📞04726111 or send us an email at 📧[email protected].

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Never give your Red Card or PIN code to anyone you do not trust!

Several refugees have recently had their cards stolen by fraudsters who pretend to offer their support in redeeming assistance at ATMs.

How do these fraudsters operate? After receiving your card and PIN code, they intentionally enter the wrong PIN code at the ATM and tell you the transaction failed. When returning your card, they swap it with a different individual’s card and later, without you knowing, they empty your card. This typically happens in the evening at ATMs that are not monitoring by humanitarian staff.

If you have been a victim of or are aware of fraud, please report it to WFP at 1526 or to UNHCR at 04726111 or email [email protected].

Check out UNHCR’s Help Lebanon page for more information on fraud.

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Do not participate in fraud and do not fall victim to fraud!

You have a responsibility to protect yourself and UNHCR from fraud!

Fraud has serious consequences including losing access to UNHCR assistance and other services!

Please note that ALL our services are ALWAYS FREE OF CHARGE!

If you have been a victim or aware of fraud, please report it to UNHCR Lebanon at 04726111 or send us an email at [email protected].

If you suspect UNHCR or partner staff involvement in fraudulent activities, please report it directly to UNHCR’s Inspector General’s Office, who investigates allegations against UNHCR and partners staff, through:

• Email: [email protected]
• UNHCR’s website

For more information on fraud, please consult our help page on Report Fraud.

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Fraudsters pretending to be from UNHCR keep contacting refugees and promising access to resettlement through medical certificates!

They promise support with translation and stamping if you pay them money!

Do not pay any money!

Only this year, hundreds of refugees have reported to UNHCR having lost their money to these fraudsters.

Note that fraudsters may also try to use your personal documents to scam other refugees in your name!

Remember that all UNHCR and partner services are ALWAYS FREE OF CHARGE!

If you have been a victim or are aware of fraud, please report it immediately to UNHCR Lebanon at 📞04726111 or send us an email at  📧[email protected].

Check the video on this scheme here.

Learn more about fraud here.  

As a refugee in Lebanon, it is your right to access basic services such as electricity. However, just as any other person living in Lebanon, it is your responsibility to pay for the electricity you consume.

UNHCR does not pay for electricity or the installation of meters to/by Électricité du Liban (EDL) on behalf of refugees.

Here are some tips to help you meet your obligations:

1. Payment of electricity bills:

The electricity bills provided by EDL should be paid to EDL officials /services providers. They visit the consumer’s place of residence to collect the payment.

If for any reason the collector is unable to collect the payment upon their first visit, they leave a notice informing you of their next visit.

If upon their second visit, they are still unable to collect the payment, you should approach the nearest EDL office to settle the bill as soon as possible to avoid any disruption in your electricity services. You should expect to pay extra fees for late payment.

In case your property owner or their delegate pays for electricity on your behalf, make sure to ask to see the electricity bill when paying the fees, where possible. This is to ensure that you are not overcharged, and you are keeping track of your consumption.

2. Keep proof of payment:

Always keep proof of payment, whether you are paying your bill directly to EDL or through your property owner or their delegate. This will protect you in case of disputes later.

3. Consequences of not paying:

Not paying electricity bills is a violation of law and has serious consequences including disruption of access to electricity. You may also face fines or other penalties.

4. Consequences of accessing electricity illegally:

Connecting illegally to electricity grids is a violation of law and can lead to fines and prosecution. It also presents a danger. When power grids become overloaded, there is increased risk of electrical fires or electrical shock.

5. Safety tips:

To stay safe:

• Do not overload electrical outlets.
• If you notice any damage, ask for help from a professional.
• Keep flammable objects away from electrical outlets.
• Unplug small devices and appliances when not in use.

For more fire safety tips, please visit this page on the Help Lebanon website.

To learn more about services and assistance provided by UNHCR, please visit the main page of the Help Lebanon website.

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Fraudsters pretending to work for UNHCR are sending SMS’ promising resettlement. This is fraud!

UNHCR never communicates on resettlement via SMS, WhatsApp or any other social media platform!

Remember that services from UNHCR its partner are ALWAYS free of charge!

If you have been a victim of fraud or you suspect fraud, please report it to UNHCR at 04726111 or send us an email at [email protected].