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Painful life experiences can affect the mental health of anyone, anytime. By listening to, and encouraging each other to seek support when needed, we can all play an important role in improving our individual and collective wellbeing.

You can access information on mental health and psychosocial support services here. The services are free of charge or offered at very low cost.

If you are feeling depressed and stressed, the Ministry of Public Health offers a free of charge and confidential five week mental health support programme aimed at helping people deal with difficult emotions and stress. It is delivered through an app, with weekly phone support from trained helpers. You can access it through this link.

If you are experiencing severe emotional distress, you can call the National Lifeline at📞1564 for a safe space to talk with qualified operators, trained and supervised by health professionals.

For more information, please check this leaflet or see below.

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Beware of fraudulent cash programmes! The UN does not have a chatbot on Telegram through which it offers cash assistance to refugees.

Do not share your personal information with anyone you do not trust. Remember all UNHCR and partner services are free of charge. 

If you have been a victim of or are aware of fraud, please report it to UNHCR at 04726111 or email [email protected].

Each year, UNHCR and key actors conducts structured dialogue—Participatory Assessments (PA)—with women, men, boys and girls of diverse backgrounds to understand the risks they face and to seek their suggested solutions. The outcomes are intended to inform UNHCR programmes and activities.

Between October and December 2022, UNHCR Lebanon and 17 partners engaged 555 refugees in 49 focus group discussions, four interviews and six child-friendly sessions across four focus areas: safety and security; child protection & education; access to reproductive health services; and communication, feedback, & complaints.

Check out this report for the key findings from the 2022-2023 Participatory Assessment.

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Do you know what Khadamaty is and what it can do? It’s a self-service machine through which you can access some of UNHCR’s services without approaching or calling UNHCR.

Through the Khadamaty, you can:

• Update your phone number,
• Request appointments with UNHCR,
• Request a housing attestation,
• Self-validate your Red Card, and
• Undergo biometric verification.

For more information, check out the Khadamaty page on the UNHCR Help Lebanon website. Here you will find a list of Khadamaty locations, tutorial videos on how to access services through the Khadamaty.  

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Fraudsters pretending to work for UNHCR or its partners continue to contact refugees, including via social media, promising resettlement.

Do not pay any money! Do not share any of your personal information!

Remember that all services by UNHCR and its partner are ALWAYS free of charge!

If you have been a victim of fraud or you suspect fraud, please report it to UNHCR at 📞04726111 or send us an email at 📧[email protected].

For more information on fraud, check out the UNHCR Help Lebanon website https://help.unhcr.org/lebanon/en/welcome/report-fraud/

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If you have not been selected by UNHCR and WFP to receive cash for basic needs or food starting December 2023, you can submit a claim for reconsideration between 30 October and 11 December 2023.

Claims can be submitted through:

1. This weblink https://grm.unhcr-lb.org/. For guidance, watch this short video: https://youtu.be/_NfWoUtWjOc ;
2. UNHCR Call Center at 04726111, Monday to Friday- 8 AM to 5 PM;
3. WFP Call Center at 1526, Monday to Saturday – 8 AM to 7 PM; or  
4. With support of selected UNHCR, WFP and partner staff, including ones at UNHCR reception centers.

Only submit one claim per family. Submitting more than one claim will not increase your chances of being considered, instead it will delay the selection process.

Your claim and information will be analyzed by UNHCR and WFP and a limited number of families may subsequently be included in the assistance programme.

Please note that submitting a claim does not lead to automatic inclusion to assistance. Only families who are not included in any assistance programme starting December 2023 can be considered for selection through this process.

UNHCR and WFP will inform you of the outcome of your claim latest by February 2024.

We would like to inform all parents that registration in second shift schools starts on 30 October and ends on 23 November for previously registered refugee students in all grades and new students in KG3 and Grade 1. The date of registration for new students in grades 2 and above will be announced at a later stage. We will inform you of the start of classes in due time. For inquiries, you can call the MEHE helpline at 01772101 or visit the MEHE regional offices.

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In difficult and uncertain times, it is normal for families to fear for the physical and mental wellbeing of their loved ones. Here are some tips to support you.

• Limit all unnecessary movements and avoid areas of disturbances,
• Be aware of misinformation spreading on social media. If in doubt of the legitimacy information, check well established news outlets and humanitarian organizations’ websites.
• For information on available services and assistance in Lebanon, including mental health and psychosocial support, please check the UNHCR Help Lebanon website.
• Remember humanitarian aid is ALWAYS free of charge and humanitarians must treat you with dignity and respect.
• For emergencies, contact UNHCR at 📞04726111 or send us an email at 📧[email protected].

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Never give your Red Card or PIN code to anyone you do not trust!

Several refugees have recently had their cards stolen by fraudsters who pretend to offer their support in redeeming assistance at ATMs.

How do these fraudsters operate? After receiving your card and PIN code, they intentionally enter the wrong PIN code at the ATM and tell you the transaction failed. When returning your card, they swap it with a different individual’s card and later, without you knowing, they empty your card. This typically happens in the evening at ATMs that are not monitoring by humanitarian staff.

If you have been a victim of or are aware of fraud, please report it to WFP at 1526 or to UNHCR at 04726111 or email [email protected].

Check out UNHCR’s Help Lebanon page for more information on fraud.

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Do not participate in fraud and do not fall victim to fraud!

You have a responsibility to protect yourself and UNHCR from fraud!

Fraud has serious consequences including losing access to UNHCR assistance and other services!

Please note that ALL our services are ALWAYS FREE OF CHARGE!

If you have been a victim or aware of fraud, please report it to UNHCR Lebanon at 04726111 or send us an email at [email protected].

If you suspect UNHCR or partner staff involvement in fraudulent activities, please report it directly to UNHCR’s Inspector General’s Office, who investigates allegations against UNHCR and partners staff, through:

• Email: [email protected]
• UNHCR’s website

For more information on fraud, please consult our help page on Report Fraud.