Beneficiary Verification Process – WFP

• The United Nations World Food Programme (WFP) is the world’s largest humanitarian agency fighting hunger worldwide. In 2012, WFP Jordan started to assist Syrian refugees to cover their food needs.
• In Jordan, WFP provides food assistance through the cash-based transfer programme (e-Card/Master Card).
• In 2015 and 2021, many families were removed from WFP assistance for targeting reasons to direct the available fund to the families most in need.
• WFP e-Cards are blue. Only a small group of families has orange cards.
• All WFP beneficiaries in host communities (outside the camps) receive their monthly entitlements on their e-Cards during the first week of each month.

• WFP is conducting a verification process in Jordan for all refugees receiving assistance through e-Cards in the community. The aim is to ensure that assistance reaches the right beneficiaries.
• Every person who receives WFP assistance will receive a text message (SMS) stating where and when the verification will take place.
• Starting from 2019, the WFP verification process takes place at certain pre-selected Jordan Post branches in Jordan.

• The verification process for the current year will be starting from 26/10/2021 until 30/11/2021 only for refugees who continued to receive assistance after the re-targeting exercise and each family will receive an SMS from WFP inviting you to visit a Jordan Post branch and conduct your e-Card verification process. The SMS will specify the verification period and information on where to find information on the nearest Jordan Post branch.
• It is very important to update your phone number at the UNHCR, to ensure that correct information is communicated with you in time.
• You can visit any of the Jordan Post branches with Verification Stations (leaflets with branch locations are available at all Jordan Post branches, WFP’s Help Desks and on WFP’s Facebook page – “Food Assistance for Registered Refugees in Jordan”).
• Before approaching a Jordan Post branch. you must verify the following:
• Showing the COVID vaccine certificate before accessing the post office is required
• You have your WFP e-Card with you.
• Your file number in the UNHCR asylum-seeking certificate is the same as the one displayed on the e-Card.
• Any family member (18 years and above) registered in the same file (UNHCR asylum-seeking certificate) can go and carry out the verification on behalf of his/her family.
• Note: In case of not approaching the post office to conduct the validation during the mentioned period, the card will be blocked, and you will be removed from WFP assistance.

• If you are one of the families that receive the assistance from WFP after the re-targeting process, you have to go to the nearest designated Jordan Post branch to validate your e-Card in your governorate.
• Leaflets displaying the addresses/locations of the participating Jordan Post branches are available at all Jordan Post branches, WFP’s Help Desks and on WFP’s Facebook page (“Food Assistance for Registered Refugees in Jordan”).
• You can also call WFP’s helpline 0797778841 – 0797778851 for any further questions.
• If your Iris was biometrically verified during the e-card distribution process this year 2021, you do not have to go to the post office to conduct the verification process currently.

• You can only visit designated pre-selected Jordan Post branches. Not all branches will be participating in this verification process.
• Leaflets displaying the addresses/locations of the participating Jordan Post branches are available at all Jordan Post branches, WFP’s Help Desks and on WFP’s Facebook page (“Food Assistance for Registered Refugees in Jordan”).
• You can also call WFP’s helpline 0797778841 – 0797778851 for any further questions.
• Please note that based on defense orders in the Hashemite Kingdom of Jordan, showing the COVID vaccine certificate before accessing the post office is required.

• The verification process is ONLY for the families that are currently receiving assistance from WFP.
• If you approach the Jordan Post branches for the purpose of verification, the verification process will fail, and this will not be considered as a re-inclusion for assistance.
• For further questions, please contact WFP’s helpline 0797778841 – 0797778851.

• If the verification process is successful, there is nothing else you should do. Please make sure you check the validity period of your verification.
• If the verification process fails, you can check the error message on the receipt and contact WFP (0797778841 – 0797778851) for further details.

• Please note that you must apply for a replacement, to issue a new e-Card in order to process the verification successfully.
• You should also call the WFP helpline 0797778841 – 0797778851 or visit a WFP Help Desk that are available in all governorates.
• Please remember that if your e-Card was not verified or if you do not have a replacement request, your case will be removed from the WFP assistance.

1. You should call the WFP helpline 0797778841 – 0797778851 or visit a WFP Help Desk to provide your case details, updated number and address.
2. WFP will organize mobile validation teams for validations through home visits only for the cases that are unable to approach the selected post offices.

• Please remember that if your e-Card was not verified or if you do not have a replacement request, your case will be removed from the WFP assistance.

• You will receive an SMS from WFP to confirm the next verification period.
• That is why it is very important to update your phone number at the UNHCR, to ensure that correct information is communicated with you in time.

If you have any questions related to WFP assistance, you can:

• Visit WFP Help Desks located in all governorates (the dates and addresses of the Help Desks are posted on the Facebook page of WFP every month).
• Reach us through the WFP Facebook page (“Food Assistance for Registered Refugees in Jordan”).
• Call the WFP helpline (0797778841 – 0797778851). Working hours are from Sunday to Thursday, from 8AM to 4PM.