Announcement: For the attention of undocumented Afghan nationals who participated in the headcount exercise

According to a notice published on the BAFIA website on 27 July 2022, Afghans who participated in the headcount exercise and are in the process of temporary protection with six months validity (until 22/10/2022), are only allowed to stay and commute within their province of residence [the registered province at the time of participating in the exercise]. The government notification informs that travel to other areas and provinces is forbidden.

As per  BAFIA  announcement, “any violation of this regulation and commuting to other areas and provinces will result in the deportation of the concerned individuals through legal procedures.”

Note: Refugees and asylum-seekers are advised to take precautions and limit unnecessary movement, as advised by the Government of Iran, until further notice.

You may obtain more information on:

Announcement: Adjustments in UNHCR voluntary return support for registered Afghan refugees in Iran and Pakistan

The voluntary return support for registered Afghan refugees who decide to return from Iran and Pakistan to Afghanistan under UNHCR’s facilitated voluntary repatriation programme is being adjusted from 1 August 2022.

Afghan returnees who have been issued with a Voluntary Repatriation Form (VRF) at the UNHCR voluntary repatriation centres in Iran and Pakistan are eligible to receive USD 375 per person at the designated encashment centres in Afghanistan.

This adjustment is done in view of the exponential increase in transportation and living costs in host countries and inside Afghanistan, increasing inflation, and the deteriorating economic and humanitarian situation in Afghanistan.

As before, the adjustment will cover transportation and reintegration costs. However, Afghan refugees are reminded that any return to Afghanistan must be based on a free and informed choice.

To obtain additional information in Pashto language for returnees from Pakistan, click here.

Announcement on the launch of registration for Amayesh cards 17 and Hoviat cards 16

All refugees residing in Iran are informed, that the process for the renewal of Amayesh 17 and Hoviat 16 has begun as of 11 July 2022.  All refugees in possession of valid Amayesh cards (for Afghan nationals) and Hoviat cards (Iraqi Nationals) are strongly encouraged to approach the nearest Kefalat centres to renew their cards in a timely manner.

Considering that renewed cards will be posted to your respective address of residence, it is therefore suggested to provide your correct address and postal code while registering for the renewal of Amayesh/Hoviat cards.

For more information please visit the official BAFIA website www.bafia.ir

Refugees are strongly recommended to follow the COVID 19/ heath protocol while approaching these centres.

Beware of scammers

All the services provided by UNHCR to refugees are free of charge. DO NOT pay money to anyone in exchange for humanitarian assistance.

In case you are receiving phone calls or being approached by individuals claiming to be from the Health Services Cooperative and asking for money in exchange for smart health cards/health insurance cards, please note that this is a FRAUD. To know how to report fraud, please visit UNHCR Help Page (Fraud and Corruption).

For more information about the UPHI scheme, please visit UNHCR website, contact the Iran Health Insurance Organization (IHIO) at 1666, approach the nearest Pishkhan center, or approach UNHCR for more information

You can also find an announcement posted by the Kefalat Office here.

If you have issues or complaints regarding the UPHI, you can approach UPHI helpline operators: 021-88057201.


What you need to know about UNHCR’s resettlement programme:

What you need to know about UNHCR’s resettlement programme:

  • Resettlement is an opportunity which can be provided to a very limited number of refugees, based on globally predefined criteria which are generally based on vulnerability. Globally, less than 1% of the world’s refugees benefit from resettlement. In Iran, available slots for resettlement are incredibly low.
  • UNHCR does not accept self-referrals or individual requests/applications of refugees for resettlement. Please note, UNHCR can only recommend a refugee for resettlement, but it is the resettlement country which makes the final decision, based on its own guidelines and criteria.
  • For further information, you can visit the help page website of UNHCR at: https://help.unhcr.org/iran/en/ (in English) and https://help.unhcr.org/iran/ (in Farsi) which also has the contact info of UNHCR offices in different cities of Iran. You can contact UNHCR’s reception numbers provided in these links in case you need protection support.

UNHCR expresses its concerns regarding the circulation of misinformation on social media and other channels about UNHCR’s Resettlement Programme.

UNHCR REQUESTS REFUGEES:

DO NOT believe rumours regarding UNHCR’s registration for resettlement. UNHCR does not conduct registration or accept applications for resettlement. 

DO NOT believe unverified content you read on social media about resettlement or movement to other countries. See official UNHCR Iran platforms – Website, Help Page, Instagram and Twitter – for reliable information. 

DO NOT pay money to anyone in exchange for humanitarian assistance, including resettlement. All the services provided by UNHCR to refugees are free of charge. To know how to report fraud, please visit UNHCR Help Page (Fraud and Corruption)

To address your request, concern, or problem, only call UNHCR hotline numbers.

For reliable information, please visit below websites:

1.UNHCR Iran website:                       www.unhcr.org/ir

2.UNHCR Iran Help Page website:      https://help.unhcr.org/iran

3.UNHCR Iran Instagram account:      www.instagram.com/unhcriran

4.UNHCR Iran Tweeter account:          https://twitter.com/UNHCRIran

Warning: Beware of false offer for money or assistance

It has been brought to our attention that a false and misleading message is widely circulating on WhatsApp with a weblink claiming that UNHCR and the World Bank are distributing cash to Afghans in Iran.

THIS IS NOT TRUE

Please be informed that UNHCR has a defined eligibility criteria for cash assistance on case-by-case basis.

If you receive any message on WhatsApp or Telegram with a weblink, DO NOT open the link and DO NOT share the message any further.

Such schemes may seek to extract money and, in some cases, personal details from the recipients of such correspondence.

UNHCR office in Iran does not offer assistance through WhatsApp or Telegram messages. We communicate our messages through UNHCR Iran’s official Instagram account and UNHCR Iran help webpage.

Extreme caution should be exercised in relation to any suspicious communication as financial loss and identity theft could result from the offer of money or personal information to those issuing such fraudulent correspondence.

Frequently Asked Questions on Headcount Exercise

1: What are the essential documents required to obtain the headcount slip?

On the day of the appointment the head of household must approach the designated centers accompanied by all family members above the age of 5, with the below required documents:

  • Appointment slip;
  • Identity documents for all family members such as Passport or Tazkira;
  • Valid lease agreement; and
  • Proof of Covid-19 vaccination.

In the absence of Passport or Tazkira a marriage certificate and/or other form of identification might be accepted on a case-by-case basis.

A vaccine referral letter will be provided to those without proof of Covid-19 vaccination.

2: How much do I need to pay to receive the headcount slip?

Based on the recent announcement by BAFIA (Bureau for Aliens and Foreign Immigrants Affairs), the cost of registration and participation of “Undocumented Afghan nationals” in the census plan is IRR 270,000 per individual if the person approaches Pishkhan offices, and IRR 310,000 per individual if the person has a vaccination certificate and approaches Kefalat centers.

3: From where can I obtain the headcount slip?As per the notice published by the BAFIA, Afghans should approach the nearest Pishkhan office or Kefalat center to register on the current ongoing headcount exercise.

4: Why only the limited numbers of Pishkhan offices available to issue the headcount slip?

It may be due to the reason that only Pishkhan offices that have the capacity to process smart national ID cards are issuing the headcount slip.

5: What is the validity of documents that are issued during the headcount exercise? Does the date on validation get extended after this exercise?

The headcount slip issued by the Government of Iran/ BAFIA is valid until 22 October 2022. So far, there is no news on the extension.

6: I still have a valid visa for a few more months, am I eligible to participate in the ongoing Headcount exercise?

Yes, Afghans having a valid visa are also advised to approach Kefalat / Pishkhan offices nearest to their place of residence to participate in the ongoing headcount exercise as BAFIA is registering and issuing slips for them as well.

7: I have participated in the 2022 Headcount Exercise and hold a Headcount slip; would I be eligible for  resettlement?

Having participated in the 2022 Headcount/holding a 2022 Headcount slip does not make you automatically eligible for resettlement. Eligibility for the Iran UNHCR (United Nations High Commissioner for Refugees) resettlement program is based on predefined criteria which are generally based on vulnerability.

8:  I am undocumented and have not yet participated in the headcount exercise, can I still enroll my children in the school?

According to the instruction of the Schools Code of Practice, the school principal can, in exceptional cases, register students without identity and educational documents by obtaining a written commitment from the guardian of the student to provide relevant documents in one month.

9: Why am I asked by Pishkhan Office to pay more than the official fees announced by BAFIA?

If you have been asked to pay more than what has been mentioned in the BAFIA notice, please report such incidents on the WhatsApp number: 09912707483, which has been allocated by BAFIA to receive complaints and feedback during this exercise.

10: Would you please explain the overall procedure and requirement for the ongoing headcount exercise?

All “Undocumented Afghan nationals” who are residing in Iran should approach Pishkhan offices/ Kefalat centres which are able to process smart national ID cards and get registered in the headcount exercise.

The registration for the headcount is being carried out for three categories of eligible groups:

1.       Re-headcount: holders of the 2017 headcount slips

2.        Undocumented Afghan nationals who have already obtained their “Vaccination Introduction Letters” from Kefalat Centers and did not participate in the 2017 headcount

3.       Undocumented foreign nationals who did not participate in any of the headcount/vaccination schemes.

11: I am concerned about sharing my information (particularly contact information) with the government because of the risk of deportation. What should I do?

UNHCR is not aware of any incident of arrest, detention or deportation of Afghan nationals approaching the designated centres for participation in the Headcount. On the contrary, participating in the Headcount might protect you from arrest, detention and deportation. UNHCR Iran highly encourages all undocumented PoCs (Person of Concerns) to participate in the current headcount exercise.

12: I already had a Amayesh card, Do I still need to participate in this headcount?

The Headcount exercise is explicitly for undocumented Afghans, so if you already had Amayesh card then you are not required to participate in this headcount exercise.

13: Is there a place where I can report misconduct related to the implementation of the Headcount exercise??

BAFIA has introduced a WhatsApp number mentioned above, where you can lodge your complaint against any sorts of abuse and mistreatment to the relevant focal person in the BAFIA.

14: Every office that I go to say the site is closed in Tehran, is it true? 

There have been few reports regarding the closure of some Pishkan centres in different locations, due to overloaded casework, however, it doesn’t mean that the process for headcount is ended as the deadline has been extended until 30 June 2022. We would encourage you to look for other nearest Pishkan centers which are still registering families.

IMPORTANT

The Headcount exercise for registration of the “undocumented Afghans” is extended another week for the last time until 30 June 2022

For the attention of undocumented Afghans who have not yet participated in the Headcount:

Due to contacts and approaches of many undocumented Afghans to extend the deadline for Headcount and identification exercise, please be informed that Headcount exercise is extended for a week for last time until 30 June 2022. Deadline will not be extended again.

Undocumented Afghan nationals” who have not yet participated in the Headcount should approach Pishkhan centres/Kefalat offices directly and there is no need to make prior appointments. As the deadline will not extend anymore, please take this opportunity and participate in the Headcount exercise.

UNHCR Iran highly encourages undocumented Afghans to participate in the mentioned exercise.

To the attention of undocumented Afghan nationals

Please be informed that based on the new announcement by BAFIA, the cost of registration and participation of “undocumented Afghan nationals” in the census plan is 270,000 Rials per individual if the person approaches Pishkhan centres, and 310,000 Rials per individual if the person has vaccination certificate and approaches Kefalat Centres. Extra fees by any centre are considered a violation.

To ensure better services and contacts during the enrolment process, BAFIA has also provided a WhatsApp number (09912707483) to receive complaints and suggestions from foreign nationals. It works every day except holidays.