Welcome

Help for refugees and asylum-seekers in Turkey

Announcements – click here

أهلا بك! هذا الموقع متوفر أيضا باللغة العربية
خوش آمدید‍! این سایت به زبان فارسی نیز قابل دسترسی می باشد
Hoş geldiniz! Bu sitenin Türkçe sürümü de bulunmaktadır.

Welcome to the ‘Help’ website run by UNHCR, the UN Refugee Agency. Here, refugees and asylum-seekers can find information to help them know more about their rights, obligations and the services available to them. Take a look around and discover what you need to know about your stay in Turkey, including where you can go to seek further assistance.

Read about key issues

Please share relevant information with your family and friends, and check back to stay up to date on news and developments.

Looking for other information? Visit our other websites.

If you’re trying to find out about available services and assistance near you, visit the Services Advisor website for Turkey. You’ll be able to search and find information, including contact details and opening times, of service providers in your area.

To Stay up to date with information relating to your rights, obligations and the services available follow our Facebook information board page

The UNHCR Counselling Line can be reached on 4444868 . It is available from 9.00 to 17.00 on Mondays to Thursdays, and from 9.00 to 16.00 on Fridays. You can receive counselling in Arabic, Persian, Turkish and English. Counsellors speaking French, Urdu, Kurdish and Somali are available upon request.

If you have an individual case with UNHCR Turkey and are looking for status updates on your case, visit the ‘Results’ website.

And if you’re looking for general information about UNHCR’s role and activities in Turkey, visit the UNHCR Turkey website.