Welcome to the ‘Help’ website run by UNHCR, the UN Refugee Agency. Here, refugees and asylum-seekers can find information to help them know more about their rights, obligations and the services available to them. Take a look around and discover what you need to know about your stay in Türkiye, including where you can go to seek further assistance.
Read about key issues
- Are you a Syrian under temporary protection in Türkiye? Read about key issues affecting you, including registration with the Turkish authorities, your rights and obligations in the country, education and learning opportunities, work regulations, and medical and psychological assistance.
- Are you a refugee or asylum-seeker under international protection in Türkiye? Read about the key issues affecting you, including registration with UNHCR, registration with the Turkish authorities, your rights and obligations in the country, education and learning opportunities, work regulations, and medical and psychological assistance.
- Want to find out more about social, economic and civil matters affecting you? Read important information on birth registration, marriage and divorce procedures, sexual and gender-based violence, legal aid, and social and financial assistance.
Please share relevant information with your family and friends, and check back to stay up to date on news and developments.
Looking for other information? Visit our other websites.
If you’re trying to find out about available services and assistance near you, visit the Services Advisor website for Türkiye. You’ll be able to search and find information, including contact details and opening times, of service providers in your area.
To Stay up to date with information relating to your rights, obligations and the services available follow our Facebook information board page
The UNHCR Counselling Line can be reached on 4444868 . It is available from 9.00 to 17.00 on Mondays to Thursdays, and from 9.00 to 16.00 on Fridays. You can receive counselling in Arabic, Persian, Turkish and English. Counsellors speaking French, Urdu, Kurdish and Somali are available upon request.
If you have an individual case with UNHCR Türkiye and are looking for status updates on your case, visit the ‘Results’ website.
And if you’re looking for general information about UNHCR’s role and activities in Türkiye, visit the UNHCR Türkiye website.