Cash assistance programme for refugees in Moldova

Last updated on 28 July 2022

Starting August 1st 2022, all applications for NEW cash enrollment need to be submitted IN PERSON at a Cash Enrolment Centre. If you have been previously enrolled and are already receiving cash assistance, you will need to approach the Centre for Verification Interview.

VERIFICATION IS VIA APPOINTMENTS ONLY. DO NOT COME TO THE ENROLMENT CENTRE FOR VERIFICATION WITHOUT AN APPOINTMENT.

What is UNHCR cash assistance programme in Moldova?

The cash assistance programme for refugees is managed by UNHCR and its partners – Catholic Relief Services (CRS), Caritas Moldova and Diaconia in coordination with the Ministry of Labor and Social Protection.

Starting March 2022, UNHCR and its partners are providing emergency cash assistance to meet the material needs of people who fled Ukraine due to conflict.

UNHCR does not conduct refugee status determination. Beneficiaries are enroled for humanitarian assistance.

Who is eligible?

Families who fled Ukraine on or after 24 February 2022, can be considered for the grant. They can be Ukrainian nationals or citizens of other countries who were residing in Ukraine.

Family and people with the following characteristics are eligible for the grant:

  • Family with one or more dependents
  • Family headed by a single parent
  • Family headed by a child (below 18) *
  • Family with an unaccompanied or separated child
  • Family headed by an older person (above 60)
  • Family with one or more persons with specific needs, including:
    • A person with a disability
    • Pregnant woman
    • Person with a serious medical condition
    • Woman at risk
    • Person with legal and physical protection needs
    • LGBTI

*Children should be accompanied by an appointed caregiver/legal guardian.

How much is the amount of cash assistance?

Each refugee family member is entitled to 2,200 MDL/month. The amount will be loaded to the card, based on the size of the family. The grant will be renewed for refugees remaining in the country until September 2022, based on in-person verification (see below).

How do I receive my cash assistance?

Your family or head of household will receive one MAIB prepaid bank card distributed at enrolment centers. The card can be used free of charge for purchases in all stores and cash withdrawal in ATMs. It is valid in Moldova only.

For each payment, you will receive an SMS message notification on the mobile phone to inform you that the cash assistance has been loaded onto your MAIB card.

All the cash payments will be deposited on the same card – KEEP YOUR CARD AND PIN SAFE!

This poster explains the cash enrolment and payment process in detail or consults answers to frequently asked questions.

How can I enrol for cash assistance?

Enrolment for cash assistance is done through an in-person pre-appointment ONLY. Come to an enrolment centre to have your details recorded. You will be scheduled for a cash assistance appointment via a phone call.

For people with disabilities and/or severe medical conditions who are unable to approach a cash centre, please select “Mobile Interview (Home visit)”.

UNHCR or one of its partners will contact you directly by phone or through electronic message to provide you with the appointment details.


For more information on enrolment, consult the privacy notice.

How can I continue receiving my cash assistance (verification)?

To be eligible for more payments, UNHCR and its partners will conduct a verification exercise from June to July 2022. UNHCR conducts such verifications periodically in order to verify that the assisted persons remain in country and to update the individual registration records.

The verification has two steps:

1) Preliminary online verification. Online verification is currently suspended.

2) In-person verification. All members of your household will be invited to the nearest enrolment center. You will receive an SMS with your appointment. Do not come to an enrolment center without the appointment.

After completing your verification, you will receive an SMS confirming your next payment. For further information on the verification activities or in case you changed your phone number, you can contact the helpline at: 0 800 10823.

Where is the cash enrolment and verification taking place?

Eight (8) cash enrolment centers are open in Moldova: Chisinau, Donduseni, Balti, Ungheni, Orhei, Causeni, Cahul.

The cash enrolment centres are open from 9:00 am – 5:00 pm from Monday to Friday on appointment only.

Protect yourself and your family from fraud schemes

Your personal information and identity documents should always be kept safe and confidential.

Only share your personal information with trusted aid agencies and authorities when asked.

Never give away your personal information on social and untrusted websites.

Complaints or feedback

If you have any complaints or feedback, please send us an email at [email protected]unhcr.org, or visit the web page for more information https://help.unhcr.org/moldova/green-line/ or visit Feedback Form Short – Moldova (unhcr.org). (including the QR)

All UNHCR services and activities are always free of charge. At no point will you be asked to pay for any of the services provided by UNHCR or any of its partners.

Partners: